Our client, an established Series D, cash flow positive start up is focused in helping companies hire talent based on skills over pedigree. They've helped thousands of organizations hire developers based on real skills while also supporting a global community of millions of developers to upskill and grow into the next generation of technical talent. Their AI-powered technical hiring platform is designed to showcase real-world coding skills to top employers. A few notable clients include, Atlassian, IBM, Canva, Airbnb, Doordash and many more F500 organizations
Our client cares deeply about their work and operates with an exceptionally high bar for both speed and quality. Unlike environments where speed and quality are treated as tradeoffs, our client expects teams to deliver without compromising craftsmanship or pride in the output. Success in this environment requires a genuine love for the craft and a strong commitment to continuous growth.
About the Role
Our client is hiring an
Strategic Customer Account Manager
to own relationships with some of their most strategic enterprise customers. This individual will guide customers through every stage of their journey—from adoption through expansion—driving measurable business impact and long-term success. The role blends strategy, execution, and deep relationship management. Acting as the “captain” for assigned accounts, this person will orchestrate both internal and customer teams, resolve challenges, and ensure customers achieve tangible outcomes from the platform. What You’ll Do
Maintain deep functional and process knowledge of our client’s products and services, along with awareness of the broader market and competitive landscape. Own and manage a Book of Business, driving adoption, retention, and expansion through strong partnerships and measurable outcomes. Develop and execute account strategies that align customer objectives with our client’s mission, ensuring long-term value realization and growth. Build trusted relationships with executive sponsors and technical leaders, embedding the platform into customers’ hiring and workforce planning strategies. Act as the central point of ownership for accounts—leading internal and customer teams, removing blockers, and accelerating time-to-value. Run proactive engagement cadences including QBRs, success check-ins, and executive reviews. Structure mutually beneficial commercial terms that balance customer value realization with business expansion. Maintain accurate forecasts, account health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting. Who You Are
Bring 5 or more years of SaaS enterprise account management experience, ideally within fast-scaling environments. Known for grit and curiosity, with the resilience to navigate challenges and a strong desire to deeply understand customer goals, industry trends, and opportunities for value creation. Naturally relationship-oriented, with the ability to build trust and credibility with Fortune 500 customers and serve as a long-term strategic advisor. A strong communicator and collaborator who can simplify complex concepts and align diverse stakeholders around shared goals. Deeply skilled in your craft, combining product expertise with a strong sense of business impact. Highly organized and outcome-driven, capable of managing multiple enterprise accounts with structure, transparency, and consistency. Nice to Have
Experience in HR technology or developer ecosystems, particularly within enterprise-scale organizations. A background in driving multi-product adoption or leading high-growth, customer-centric initiatives. Comfort navigating cross-functional complexity to deliver cohesive customer outcomes. You’ll Thrive in This Role If
You take full ownership of outcomes and perform well in fast-moving, high-accountability environments. Building long-term partnerships is more motivating than short-term wins. You balance empathy with execution, pairing customer understanding with tangible business results. Excellence, speed, and impact are non-negotiable standards. Compensation
This role is eligible for incentive-based compensation, with total annual earnings potential ranging from $200,000 to $250,000 based on base salary and quota attainment - not including accelerators. This is flexible for the right person.
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Our client is hiring an
Strategic Customer Account Manager
to own relationships with some of their most strategic enterprise customers. This individual will guide customers through every stage of their journey—from adoption through expansion—driving measurable business impact and long-term success. The role blends strategy, execution, and deep relationship management. Acting as the “captain” for assigned accounts, this person will orchestrate both internal and customer teams, resolve challenges, and ensure customers achieve tangible outcomes from the platform. What You’ll Do
Maintain deep functional and process knowledge of our client’s products and services, along with awareness of the broader market and competitive landscape. Own and manage a Book of Business, driving adoption, retention, and expansion through strong partnerships and measurable outcomes. Develop and execute account strategies that align customer objectives with our client’s mission, ensuring long-term value realization and growth. Build trusted relationships with executive sponsors and technical leaders, embedding the platform into customers’ hiring and workforce planning strategies. Act as the central point of ownership for accounts—leading internal and customer teams, removing blockers, and accelerating time-to-value. Run proactive engagement cadences including QBRs, success check-ins, and executive reviews. Structure mutually beneficial commercial terms that balance customer value realization with business expansion. Maintain accurate forecasts, account health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting. Who You Are
Bring 5 or more years of SaaS enterprise account management experience, ideally within fast-scaling environments. Known for grit and curiosity, with the resilience to navigate challenges and a strong desire to deeply understand customer goals, industry trends, and opportunities for value creation. Naturally relationship-oriented, with the ability to build trust and credibility with Fortune 500 customers and serve as a long-term strategic advisor. A strong communicator and collaborator who can simplify complex concepts and align diverse stakeholders around shared goals. Deeply skilled in your craft, combining product expertise with a strong sense of business impact. Highly organized and outcome-driven, capable of managing multiple enterprise accounts with structure, transparency, and consistency. Nice to Have
Experience in HR technology or developer ecosystems, particularly within enterprise-scale organizations. A background in driving multi-product adoption or leading high-growth, customer-centric initiatives. Comfort navigating cross-functional complexity to deliver cohesive customer outcomes. You’ll Thrive in This Role If
You take full ownership of outcomes and perform well in fast-moving, high-accountability environments. Building long-term partnerships is more motivating than short-term wins. You balance empathy with execution, pairing customer understanding with tangible business results. Excellence, speed, and impact are non-negotiable standards. Compensation
This role is eligible for incentive-based compensation, with total annual earnings potential ranging from $200,000 to $250,000 based on base salary and quota attainment - not including accelerators. This is flexible for the right person.
#J-18808-Ljbffr