Inside Sales Manager

We’re recruiting for a Customer Service Manager/Inside Sales role to lead and elevate an internal customer service and small inside sales team. This role is ideal for someone who understands manufacturing customers, thrives in a fast-paced environment, and enjoys improving processes through data, technology, and smart prioritization. This position manages daily operations, supports outside sales, and drives continuous improvement—while keeping a strong focus on customer service to maximize impact. This position offers: $80K salary with quarterly bonus potential Excellent benefits including: health, dental, vision, paid time off, and a 401K Strong work/life balance and supportive leadership Opportunity to modernize and improve customer service operations Specifically, this position: Leads and manages an internal customer service and inside sales team Oversees day-to-day customer interactions, order management, and issue resolution Supports and collaborates closely with outside sales representatives Drives process improvement initiatives, including the use of CRM tools and AI-enabled solutions Ensures consistent, professional communication with customers and internal stakeholders Candidates should possess: 3+ years of customer service experience, including leading an internal team in a manufacturing environment Hands-on CRM experience Proven process improvement experience Knowledge of AI or automation tools used to improve customer service processes a plus Experience managing or supporting inside and outside sales teams

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