Overview
The Account Manager is responsible for ensuring the successful operations of a portfolio of commercial landscape accounts including budget control, client relations, quality control, enhancement sales, and maintenance safety procedures. Responsibilities
Develop strong positive relationships with each customer based upon clear and frequent communication, by conducting customer walk-throughs, and by the proven ability to meet the customer needs. Proactively manage properties by inspecting and locating problems in the landscape, communicating the problems to the customer, and defining a resolution that is within customers’ needs and budgetary parameters. Provide frequent, effective, professional, and timely communication with customers and maximize customer retention. Monitor the activity of crews and work closely with production staff regarding scheduling, quality, and customer service. Ensure all contracted services provided are of good quality and completed in a timely fashion. Communicate to appropriate parties any problem areas and work to find immediate resolution. Assure that the property meets customer expectations in terms of appearance and beauty. Maintain a high level of good housekeeping and care of company assets in the field, vehicles, shop, field offices, and customer work sites. Assist in measuring properties and contract renewal process. Work closely with administrative support to make sure all contract administration is timely and accurate. Construct, and keep abreast of, each account’s operational plan to develop and recommend improved work methods or standards. Support and assist in training/monitoring of production staff to ensure services are delivered in a manner consistent with contract specifications, company standards, and safety requirements. Represent the Company at various events, organizations, and associations for the purpose of building relationships that lead to new business. Act in the capacity of the company representative and develop community ties to enhance the public image and brand of the company. Maintain positive relations with other companies in the industry and related industries. Participate in various industry associations to increase knowledge of the marketplace, sales opportunities, competition, selling techniques, and best practices. Other duties as assigned. Requirements
Must maintain a current state driver’s license with at least three years of driving experience. Must be able to be added to company's auto insurance. 3+ years’ experience in Account Management Computer proficiency Excellent customer service skills Work authorization to work in the USA CPO license preferred, but not required Reports
Branch Manager Benefits
Medical, Dental, Vision, and Life Insurance Plans; 401K and PTO available
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The Account Manager is responsible for ensuring the successful operations of a portfolio of commercial landscape accounts including budget control, client relations, quality control, enhancement sales, and maintenance safety procedures. Responsibilities
Develop strong positive relationships with each customer based upon clear and frequent communication, by conducting customer walk-throughs, and by the proven ability to meet the customer needs. Proactively manage properties by inspecting and locating problems in the landscape, communicating the problems to the customer, and defining a resolution that is within customers’ needs and budgetary parameters. Provide frequent, effective, professional, and timely communication with customers and maximize customer retention. Monitor the activity of crews and work closely with production staff regarding scheduling, quality, and customer service. Ensure all contracted services provided are of good quality and completed in a timely fashion. Communicate to appropriate parties any problem areas and work to find immediate resolution. Assure that the property meets customer expectations in terms of appearance and beauty. Maintain a high level of good housekeeping and care of company assets in the field, vehicles, shop, field offices, and customer work sites. Assist in measuring properties and contract renewal process. Work closely with administrative support to make sure all contract administration is timely and accurate. Construct, and keep abreast of, each account’s operational plan to develop and recommend improved work methods or standards. Support and assist in training/monitoring of production staff to ensure services are delivered in a manner consistent with contract specifications, company standards, and safety requirements. Represent the Company at various events, organizations, and associations for the purpose of building relationships that lead to new business. Act in the capacity of the company representative and develop community ties to enhance the public image and brand of the company. Maintain positive relations with other companies in the industry and related industries. Participate in various industry associations to increase knowledge of the marketplace, sales opportunities, competition, selling techniques, and best practices. Other duties as assigned. Requirements
Must maintain a current state driver’s license with at least three years of driving experience. Must be able to be added to company's auto insurance. 3+ years’ experience in Account Management Computer proficiency Excellent customer service skills Work authorization to work in the USA CPO license preferred, but not required Reports
Branch Manager Benefits
Medical, Dental, Vision, and Life Insurance Plans; 401K and PTO available
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