Hybrid/Onsite Client Account Manager
Southern Graphic Systems, LLC, Boston, Massachusetts, us, 02298
Overview
Primary Purpose
Partner with the Client's internal marketing and brand management teams to execute the concept, design and production of print, digital/social, video, OOH materials for shopper marketing campaigns, ensuring efficient workflow in the delivery of all presentations, renders, production files and other materials on time, on budget and in line with quality standards.
Reporting To Account Director
General Overview
Manage communication between the Client's marketing team, Marks design studio, and Client's production partners. Align with Client on brief and scope of work and monitor/adjust project execution for profitability, on-time delivery, and adherence to design and brand standards. This is a hybrid onsite role, working side by side with Clients at their office in
Boston 3x/week .
Responsibilities
Develop and demonstrate deep understanding of Client's culture, brand, marketing objectives, partnerships, and production processes
Oversee projects, managing from intake to invoice
Lead project kick-offs, client status meetings and internal briefings, and maintain project status reports
Act as central liaison between all internal and external stakeholders during project execution
Write briefs in conjunction with the client and/or creative team, aligning on campaign objectives and design intent
Provide internal creative/production guidance and ensure that creative aligns with the briefs and brand guidelines
Act as a final check on all design work to ensure that they meet the client brief with error-free high standards
Liaise with client, production partners and internal team to resolve client and project related concerns
Provide estimates or proposals prior to work starting, based on approved rate cards and internal project plans developed in conjunction with studio PMs, creative leads, and resource management
Maintain internal budget tracking and generate monthly invoices
Provide line of sight to upcoming projects for revenue forecasting and resource planning
Multi-task and problem-solve on a daily basis, and collaborate with broader Marks teams
Optimize internal and external resources for efficiency, creativity, and design quality
Success In The Role Success in this role is achieved by consistently demonstrating the ability to collaborate, adapt and efficiently execute against the Client's priorities; build trust and deepen relationships with Client and key stakeholders; uphold standards of design excellence and brand compliance; manage multiple priorities with internal and external stakeholders; forecast, estimate, monitor and invoice project revenue; and operate in the spirit of continuous improvement to ensure the business moves forward.
Education & Experience Requirements
3-5+ years experience in agency client service and project management, across a broad spectrum of project deliverables (creative ideation, in-store print design, digital advertising, OOH, photo/video content production).
Bachelor's degree in Marketing, Business Administration, or Design
Proficiency with using Mac OS, Microsoft Word, Excel, and PowerPoint (or Keynote)
Proficiency with using project management platforms such as Workfront, Monday, Asana
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Ideal Candidate Will Possess
Thorough understanding of creative and production processes for print/digital/video shopper marketing.
Experience in quoting, tracking and reporting project-level revenue (internal) and budget (external)
Experience working in a matrixed, client-embedded environment as an account manager and trusted partner.
Collaborative, agile and proactive approach to problem-solving
Curious nature and a commitment to continuous learning and process improvement.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $72,000 USD - $82,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors.
Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.
Education Bachelors (required)
Experience Experience working in a matrixed, client-embedded environment as a account manager and trusted partner (preferred) Experience in quoting, tracking and reporting project-level revenue (internal) and budget (external) (preferred) Thorough understanding of creative and production processes for print/digital/video shopper marketing (preferred) Proven ability to manage multiple projects at a time while paying strict attention to detail (required) Proficiency with using project management platforms such as Workfront, Monday, Asana (required) Proficiency with using Mac OS, Microsoft Word, Excel, and PowerPoint (or Keynote) (required) 3 - 5 years: Years of experience in agency client service and project management, across a broad spectrum of project deliverables (required)
Equal Opportunity Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Reporting To Account Director
General Overview
Manage communication between the Client's marketing team, Marks design studio, and Client's production partners. Align with Client on brief and scope of work and monitor/adjust project execution for profitability, on-time delivery, and adherence to design and brand standards. This is a hybrid onsite role, working side by side with Clients at their office in
Boston 3x/week .
Responsibilities
Develop and demonstrate deep understanding of Client's culture, brand, marketing objectives, partnerships, and production processes
Oversee projects, managing from intake to invoice
Lead project kick-offs, client status meetings and internal briefings, and maintain project status reports
Act as central liaison between all internal and external stakeholders during project execution
Write briefs in conjunction with the client and/or creative team, aligning on campaign objectives and design intent
Provide internal creative/production guidance and ensure that creative aligns with the briefs and brand guidelines
Act as a final check on all design work to ensure that they meet the client brief with error-free high standards
Liaise with client, production partners and internal team to resolve client and project related concerns
Provide estimates or proposals prior to work starting, based on approved rate cards and internal project plans developed in conjunction with studio PMs, creative leads, and resource management
Maintain internal budget tracking and generate monthly invoices
Provide line of sight to upcoming projects for revenue forecasting and resource planning
Multi-task and problem-solve on a daily basis, and collaborate with broader Marks teams
Optimize internal and external resources for efficiency, creativity, and design quality
Success In The Role Success in this role is achieved by consistently demonstrating the ability to collaborate, adapt and efficiently execute against the Client's priorities; build trust and deepen relationships with Client and key stakeholders; uphold standards of design excellence and brand compliance; manage multiple priorities with internal and external stakeholders; forecast, estimate, monitor and invoice project revenue; and operate in the spirit of continuous improvement to ensure the business moves forward.
Education & Experience Requirements
3-5+ years experience in agency client service and project management, across a broad spectrum of project deliverables (creative ideation, in-store print design, digital advertising, OOH, photo/video content production).
Bachelor's degree in Marketing, Business Administration, or Design
Proficiency with using Mac OS, Microsoft Word, Excel, and PowerPoint (or Keynote)
Proficiency with using project management platforms such as Workfront, Monday, Asana
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Ideal Candidate Will Possess
Thorough understanding of creative and production processes for print/digital/video shopper marketing.
Experience in quoting, tracking and reporting project-level revenue (internal) and budget (external)
Experience working in a matrixed, client-embedded environment as an account manager and trusted partner.
Collaborative, agile and proactive approach to problem-solving
Curious nature and a commitment to continuous learning and process improvement.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $72,000 USD - $82,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors.
Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.
Education Bachelors (required)
Experience Experience working in a matrixed, client-embedded environment as a account manager and trusted partner (preferred) Experience in quoting, tracking and reporting project-level revenue (internal) and budget (external) (preferred) Thorough understanding of creative and production processes for print/digital/video shopper marketing (preferred) Proven ability to manage multiple projects at a time while paying strict attention to detail (required) Proficiency with using project management platforms such as Workfront, Monday, Asana (required) Proficiency with using Mac OS, Microsoft Word, Excel, and PowerPoint (or Keynote) (required) 3 - 5 years: Years of experience in agency client service and project management, across a broad spectrum of project deliverables (required)
Equal Opportunity Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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