CC Propane
401 E Auglaize St
Wapakoneta, OH 45895, USA
EDP is a rapidly growing company — with deep experience in retail and commercial propane sales, operations and finance. We provide safe, reliable propane service to residential, commercial, industrial, and agricultural customers from Connecticut to California.
We service more than
200,000
customers in
24
states, with a presence in rural America as well as in major metropolitan areas. We have become a significant player in the propane industry, recognized in 2022, 2023 and 2024 as one of the Top Ten Propane Marketers by LP Gas Magazine. Since our inception in 2012, EDP has helped more than 44 owners of well-run propane businesses transition to their own “next chapter” while benefiting everyone involved.
Responsibilities:
Handles customer service inbound and outbound telephone calls in a friendly and courteous manner. Works with customers daily to sustain and improve business relationships.
Assists General Manager in managing customer growth and retention activities by serving as liaison between customer and Service Center to ensure customer needs are being met.
Ensure all customer concerns are handled professionally, following up to confirm customer satisfaction.
Participates in outbound calling campaigns to retain existing customers and regain lost customers.
Participates in outbound efforts to collect balances on past due customers.
Assists in the delivery and service process by addressing and correcting routing exceptions.
Provides general administrative support by assisting in drafting and communication of internal coordination documentation, processes/procedures, customer retention activities, reports, general filing, daily route paperwork, scanning of documents and working within customer accounts to ensure accuracy of forecasting and billing.
Depending on location may assist with accounts payable processing and other office functions.
High school diploma, GED, or equivalent training and experience.
1-2 years of customer service experience
Ability to work effectively in a team environment and be a solid partner
Foster a positive team environment that encourages open communication and collaboration
Strong interpersonal skills with a focus on customer satisfaction and relationship management, both internally and externally
Ability to resolve issues efficiently and effectively
In addition to competitive wages, we are proud to offer a comprehensive benefits package to help support the physical and financial health of our employees and their families.
Our benefits program allows you to customize your coverage, to select the best plans to meet your family’s needs while taking advantage of tax savings. Eligible employees have the option to enroll in any of the following options with many of them offering pre-tax premium deductions to lower your taxable income, thereby reducing your income taxes.
Medical Insurance – multiple options to choose from
Voluntary Vision Insurance
Health Savings Account
Flexible Spending Account
Confidential Employee Assistance Program (EAP)
Voluntary Supplemental Life and AD&D Insurance
Voluntary Short-Term Disability
401(K) with Company Match
Tuition Reimbursement
As part of your comprehensive compensation package, we provide eligible employees with the following benefits at no cost:
Paid Holidays & Time Off
$50,000 Basic Life/AD&D benefit
Long Term Disability
Pay- $18-21 per hour, depending on experience
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
All applicants will be notified of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Qualifications Skills Behaviors Motivations Education Experience Licenses & Certifications Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws.
#J-18808-Ljbffr
EDP is a rapidly growing company — with deep experience in retail and commercial propane sales, operations and finance. We provide safe, reliable propane service to residential, commercial, industrial, and agricultural customers from Connecticut to California.
We service more than
200,000
customers in
24
states, with a presence in rural America as well as in major metropolitan areas. We have become a significant player in the propane industry, recognized in 2022, 2023 and 2024 as one of the Top Ten Propane Marketers by LP Gas Magazine. Since our inception in 2012, EDP has helped more than 44 owners of well-run propane businesses transition to their own “next chapter” while benefiting everyone involved.
Responsibilities:
Handles customer service inbound and outbound telephone calls in a friendly and courteous manner. Works with customers daily to sustain and improve business relationships.
Assists General Manager in managing customer growth and retention activities by serving as liaison between customer and Service Center to ensure customer needs are being met.
Ensure all customer concerns are handled professionally, following up to confirm customer satisfaction.
Participates in outbound calling campaigns to retain existing customers and regain lost customers.
Participates in outbound efforts to collect balances on past due customers.
Assists in the delivery and service process by addressing and correcting routing exceptions.
Provides general administrative support by assisting in drafting and communication of internal coordination documentation, processes/procedures, customer retention activities, reports, general filing, daily route paperwork, scanning of documents and working within customer accounts to ensure accuracy of forecasting and billing.
Depending on location may assist with accounts payable processing and other office functions.
High school diploma, GED, or equivalent training and experience.
1-2 years of customer service experience
Ability to work effectively in a team environment and be a solid partner
Foster a positive team environment that encourages open communication and collaboration
Strong interpersonal skills with a focus on customer satisfaction and relationship management, both internally and externally
Ability to resolve issues efficiently and effectively
In addition to competitive wages, we are proud to offer a comprehensive benefits package to help support the physical and financial health of our employees and their families.
Our benefits program allows you to customize your coverage, to select the best plans to meet your family’s needs while taking advantage of tax savings. Eligible employees have the option to enroll in any of the following options with many of them offering pre-tax premium deductions to lower your taxable income, thereby reducing your income taxes.
Medical Insurance – multiple options to choose from
Voluntary Vision Insurance
Health Savings Account
Flexible Spending Account
Confidential Employee Assistance Program (EAP)
Voluntary Supplemental Life and AD&D Insurance
Voluntary Short-Term Disability
401(K) with Company Match
Tuition Reimbursement
As part of your comprehensive compensation package, we provide eligible employees with the following benefits at no cost:
Paid Holidays & Time Off
$50,000 Basic Life/AD&D benefit
Long Term Disability
Pay- $18-21 per hour, depending on experience
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
All applicants will be notified of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Qualifications Skills Behaviors Motivations Education Experience Licenses & Certifications Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws.
#J-18808-Ljbffr