Customer Service Representative - Remote
Disabled Veteran Solutions, State College, Pennsylvania, United States
Customer Service - Remote Representative
Remote | Pennsylvania Residents Only
Full-Time (36-40 hours/week)
Pay: Competitive, based on experience
Who We Are Disabled Veteran Solutions (DVS) is a nationally recognized, Service-Disabled Veteran Owned Small Business providing Business Process Outsourcing support for complex, highly regulated programs. Our work requires precision, consistency, and accountability. We hire for stability and growth, not temporary or flexible side work.
Role Overview This role supports a high-volume technical tolling services program. Customer Service Representatives assist customers through phone, email, chat, and case management systems while navigating multiple applications simultaneously.
This position is best suited for individuals who thrive in structured environments, meet performance expectations consistently, and are comfortable with accountability in a call center setting. Advancement opportunities are available for employees who demonstrate strong attendance, quality scores, and reliability.
Core Responsibilities
Handle inbound customer inquiries related to toll accounts, payments, violations, disputes, congestion pricing, and application status
Research and resolve suspended accounts and identify correct account types
Accurately document all interactions and service requests
Collaborate with internal teams to ensure complete issue resolution
Maintain high standards for professionalism, quality, and adherence
Mandatory Training & Attendance
Training Start Date:
April 8, 2026
Duration:
Approximately 3 weeks
Schedule:
Monday-Friday, 8:30 AM-5:00 PM EST
Attendance:
100% required during training and nesting
No time off, late arrivals, or early departures permitted
Two assessments must be passed during and at the end of training to continue employment
Webcam use is required during training and may be required afterward for coaching or meetings
Applicants unable to meet these requirements should not apply.
Work Schedule & Availability (following training) Open availability is required within the following windows:
Monday-Friday:
7:00 AM-7:30 PM EST
Saturday-Sunday:
8:00 AM-2:30 PM EST
Additional scheduling details:
8-hour shifts, 5 days per week
Rotating schedules based on business needs
Every other Saturday is required and counts as a scheduled workday
Overtime paid for hours worked over 40 in a workweek
Extended hours may be required during peak call periods
Compensation & Benefits
Paid training
Benefits eligibility begins after successful completion of a 90-day probationary period
Equipment & Remote Work Requirements DVS provides all required equipment, including:
Computer, monitor, headset, webcam, and peripherals
Candidates must provide:
Reliable, high-speed hard-wired internet (Wi-Fi and satellite are not permitted)
A private, dedicated workspace free from interruptions
Technical capability will be assessed through both a written evaluation and a live Microsoft Teams session.
Minimum Qualifications
High school diploma required (Associate degree or higher preferred)
Minimum of 6 months customer service experience
Call center experience strongly preferred
Fluent in English (spoken and written)
Comfortable navigating multiple systems simultaneously
Able to troubleshoot basic technical issues
Able to meet strict attendance, schedule, and performance expectations
Background check and drug screening required (no cost to the candidate)
Application Timeline
Interviewing now
Hiring Closes: March 6, 2026
Training Begins: April 8, 2026
Ready to Apply? This is a full-time, long-term opportunity for candidates who value consistency, accountability, and performance-based growth. If you meet the requirements and are prepared to complete all steps of the hiring process, we encourage you to apply.
A pre-employment drug screening and criminal background check are required prior to employment.
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Who We Are Disabled Veteran Solutions (DVS) is a nationally recognized, Service-Disabled Veteran Owned Small Business providing Business Process Outsourcing support for complex, highly regulated programs. Our work requires precision, consistency, and accountability. We hire for stability and growth, not temporary or flexible side work.
Role Overview This role supports a high-volume technical tolling services program. Customer Service Representatives assist customers through phone, email, chat, and case management systems while navigating multiple applications simultaneously.
This position is best suited for individuals who thrive in structured environments, meet performance expectations consistently, and are comfortable with accountability in a call center setting. Advancement opportunities are available for employees who demonstrate strong attendance, quality scores, and reliability.
Core Responsibilities
Handle inbound customer inquiries related to toll accounts, payments, violations, disputes, congestion pricing, and application status
Research and resolve suspended accounts and identify correct account types
Accurately document all interactions and service requests
Collaborate with internal teams to ensure complete issue resolution
Maintain high standards for professionalism, quality, and adherence
Mandatory Training & Attendance
Training Start Date:
April 8, 2026
Duration:
Approximately 3 weeks
Schedule:
Monday-Friday, 8:30 AM-5:00 PM EST
Attendance:
100% required during training and nesting
No time off, late arrivals, or early departures permitted
Two assessments must be passed during and at the end of training to continue employment
Webcam use is required during training and may be required afterward for coaching or meetings
Applicants unable to meet these requirements should not apply.
Work Schedule & Availability (following training) Open availability is required within the following windows:
Monday-Friday:
7:00 AM-7:30 PM EST
Saturday-Sunday:
8:00 AM-2:30 PM EST
Additional scheduling details:
8-hour shifts, 5 days per week
Rotating schedules based on business needs
Every other Saturday is required and counts as a scheduled workday
Overtime paid for hours worked over 40 in a workweek
Extended hours may be required during peak call periods
Compensation & Benefits
Paid training
Benefits eligibility begins after successful completion of a 90-day probationary period
Equipment & Remote Work Requirements DVS provides all required equipment, including:
Computer, monitor, headset, webcam, and peripherals
Candidates must provide:
Reliable, high-speed hard-wired internet (Wi-Fi and satellite are not permitted)
A private, dedicated workspace free from interruptions
Technical capability will be assessed through both a written evaluation and a live Microsoft Teams session.
Minimum Qualifications
High school diploma required (Associate degree or higher preferred)
Minimum of 6 months customer service experience
Call center experience strongly preferred
Fluent in English (spoken and written)
Comfortable navigating multiple systems simultaneously
Able to troubleshoot basic technical issues
Able to meet strict attendance, schedule, and performance expectations
Background check and drug screening required (no cost to the candidate)
Application Timeline
Interviewing now
Hiring Closes: March 6, 2026
Training Begins: April 8, 2026
Ready to Apply? This is a full-time, long-term opportunity for candidates who value consistency, accountability, and performance-based growth. If you meet the requirements and are prepared to complete all steps of the hiring process, we encourage you to apply.
A pre-employment drug screening and criminal background check are required prior to employment.
#J-18808-Ljbffr