Technical Relationship Manager (m/f/d) - Germany
IGEL Technology, New Bremen, Ohio, United States
Overview
Job Description
LOCATION: Germany, Remote
THE ROLE: The IGEL TRM is to cement a close working relationship between IGEL and the customer, helping them to strategically develop their adoption of IGEL technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within IGEL.
Responsibilities
Develop and maintain strong, long-term strategic relationships with enterprise customers.
Act as a trusted technical advisor, ensuring successful deployment and expansion of IGEL solutions.
Provide technical knowledge transfer and continuous enablement on IGEL technologies.
Manage and escalate complex support issues through to resolution.
Serve as a liaison between customer and IGEL Product Management for feature requests.
Guide and validate customer projects, upgrades, and implementation strategies.
Create and maintain detailed customer account plans, including infrastructure documentation, project timelines, and strategic roadmaps.
Understand customer environments and provide recommendations to enhance performance, stability, and efficiency.
Identify cross-selling and upselling opportunities based on customer needs and IGEL’s portfolio.
Apply IT service management and project delivery best practices (e.g., Scrum, ITIL) to structure customer engagements and ensure operational excellence.
Experience and Qualifications Technical skills
At least 5 years of experience directly supporting enterprise customers in a technical relationship, consulting, or systems integration role.
Solid background in virtualization technologies (e.g, Citrix, Omnissa, Microsoft AVD).
Hands-on experience with desktop and application virtualization platforms (Citrix Virtual Apps and Desktops, Microsoft RDS).
Strong understanding of networking protocols and concepts (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS).
Minimum 2 years of hands-on experience managing IGEL solutions in a production environment.
Familiarity with directory services such as LDAP and Active Directory.
Competence in troubleshooting across Windows and Linux environments.
Experience with scripting languages (e.g. PowerShell, Bash, Python) is a plus.
Understanding of database systems such as MSSQL, MySQL, Oracle is advantageous.
Industry-recognized certifications (e.g., VCP, CCA/CCP, MCSE, RHCA) are highly valued.
Project & Service Management:
Working knowledge of ITIL frameworks and agile methodologies like Scrum or Kanban.
Experience using project management tools such as Jira, Confluence, or equivalent.
Demonstrated success in planning, managing, or contributing to technical project delivery.
Soft Skills:
Excellent interpersonal, written, and verbal communication skills.
Strong organizational and time management abilities; comfortable working independently.
High degree of initiative and adaptability in a fast-paced environment.
Team-oriented mindset with a proactive attitude and customer-centric approach.
Apply and Additional Information Interested? Apply now via our online applicant portal! If you have any questions about the position or application process, our Talent Acquisition team is happy to assist.
Matt Krajnik IGEL Technology GmbH Green Park, 100 Longwater Avenue Reading, Berkshire RG2 6GP, United Kingdom +447939236699 matt.krajnik@igel.com
Please note that we are unable to hire applicants residing in countries outside our legal entity countries. IGEL does not currently have a sponsorship license and is unable to offer sponsorship. We celebrate tolerance and diversity and are an equal opportunity employer. We make employment decisions on the basis of merit and do not discriminate based on color, creed, sex, religion, marital status, age, national origin or ancestry, disability, medical condition, sexual orientation, or any other characteristic protected by law.
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THE ROLE: The IGEL TRM is to cement a close working relationship between IGEL and the customer, helping them to strategically develop their adoption of IGEL technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within IGEL.
Responsibilities
Develop and maintain strong, long-term strategic relationships with enterprise customers.
Act as a trusted technical advisor, ensuring successful deployment and expansion of IGEL solutions.
Provide technical knowledge transfer and continuous enablement on IGEL technologies.
Manage and escalate complex support issues through to resolution.
Serve as a liaison between customer and IGEL Product Management for feature requests.
Guide and validate customer projects, upgrades, and implementation strategies.
Create and maintain detailed customer account plans, including infrastructure documentation, project timelines, and strategic roadmaps.
Understand customer environments and provide recommendations to enhance performance, stability, and efficiency.
Identify cross-selling and upselling opportunities based on customer needs and IGEL’s portfolio.
Apply IT service management and project delivery best practices (e.g., Scrum, ITIL) to structure customer engagements and ensure operational excellence.
Experience and Qualifications Technical skills
At least 5 years of experience directly supporting enterprise customers in a technical relationship, consulting, or systems integration role.
Solid background in virtualization technologies (e.g, Citrix, Omnissa, Microsoft AVD).
Hands-on experience with desktop and application virtualization platforms (Citrix Virtual Apps and Desktops, Microsoft RDS).
Strong understanding of networking protocols and concepts (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS).
Minimum 2 years of hands-on experience managing IGEL solutions in a production environment.
Familiarity with directory services such as LDAP and Active Directory.
Competence in troubleshooting across Windows and Linux environments.
Experience with scripting languages (e.g. PowerShell, Bash, Python) is a plus.
Understanding of database systems such as MSSQL, MySQL, Oracle is advantageous.
Industry-recognized certifications (e.g., VCP, CCA/CCP, MCSE, RHCA) are highly valued.
Project & Service Management:
Working knowledge of ITIL frameworks and agile methodologies like Scrum or Kanban.
Experience using project management tools such as Jira, Confluence, or equivalent.
Demonstrated success in planning, managing, or contributing to technical project delivery.
Soft Skills:
Excellent interpersonal, written, and verbal communication skills.
Strong organizational and time management abilities; comfortable working independently.
High degree of initiative and adaptability in a fast-paced environment.
Team-oriented mindset with a proactive attitude and customer-centric approach.
Apply and Additional Information Interested? Apply now via our online applicant portal! If you have any questions about the position or application process, our Talent Acquisition team is happy to assist.
Matt Krajnik IGEL Technology GmbH Green Park, 100 Longwater Avenue Reading, Berkshire RG2 6GP, United Kingdom +447939236699 matt.krajnik@igel.com
Please note that we are unable to hire applicants residing in countries outside our legal entity countries. IGEL does not currently have a sponsorship license and is unable to offer sponsorship. We celebrate tolerance and diversity and are an equal opportunity employer. We make employment decisions on the basis of merit and do not discriminate based on color, creed, sex, religion, marital status, age, national origin or ancestry, disability, medical condition, sexual orientation, or any other characteristic protected by law.
#J-18808-Ljbffr