Principal ProServe Cloud Architect - Connect and Conversational AI, Amazon Conne

Overview

Principal ProServe Cloud Architect - Connect and Conversational AI, Amazon Connect Center of Delivery Excellence. Job ID: | Amazon Web Services, Inc. Application deadline: Feb 11, 2026.

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced ProServe Cloud Architect (PCA) to join our team at AWS. In this role, you will work closely with customers to understand their technical requirements and business objectives, designing and implementing tailored cloud solutions. You will be a key player in the pre-sales process, providing technical expertise and guidance throughout the customer\'s cloud journey. You will lead solution design to address customer business outcomes (CBO), acting as the conduit between ProServe Account Executives and Global Delivery Teams to ensure proposed solutions are realistic, achievable, and optimized to maximize CBOs. As a PCA you will be a trusted advisor on industry trends, emerging technologies, and innovative solutions, and share knowledge within the organization through mentoring, training, reusable artifacts, and process improvements. Your experience designing technical solutions in the technology/consulting sector will enable you to architect complex, scalable, and secure solutions tailored to customer needs, translating technical concepts into business value. Success in this role will be reflected in the ability to drive favorable SOW outcomes and achieve CBOs while exceeding CSAT expectations.

Key responsibilities

• Design complex, scalable, and secure AWS solutions to deliver customer business outcomes (CBOs).
• Provide technical guidance and best practices during pre-sales and implementation phases.
• Collaborate with Account Managers and Shared Delivery Teams to ensure proposed solutions are realistic and achievable.
• Act as a trusted advisor to customers on industry trends and emerging technologies.
• Share knowledge within the organization through mentoring, training, and creation of reusable artifacts.

About AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We value diverse experiences and encourage candidates to apply even if they do not meet every preferred qualification. We support work-life balance, inclusive team culture, mentorship, and career growth as part of our culture. The AWS Professional Services organization is a global team that helps customers realize their desired business outcomes when using the AWS Cloud, collaborating with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives.

Basic Qualifications

• Bachelor\'s degree in Computer Science, Math, or a related field.
• 8+ years of experience in cloud architecture, solutioning, and implementation.
• 8+ years of experience as a contact center technology architect or senior contact center solutions architect with leading platforms (e.g., Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce).
• 5+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, Azure Bot Service) at enterprise scale in a contact center environment.
• 5+ years developing solutions, proposals, and SOWs for customers, presenting to senior leaders, and acting as a trusted advisor.

Preferred Qualifications

• Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred.
• Deep understanding of AWS services across compute, storage, networking, security, databases, machine learning, and serverless technologies.
• Knowledge of security and compliance standards (e.g., HIPAA, GDPR).
• Expertise in performance optimization and cost management for cloud environments.
• Strong communication skills to explain technical concepts to both technical and non-technical audiences as part of pre-sales motions.
• Knowledge of Amazon Connect or Amazon Lex capabilities and benefits.
• Experience incorporating generative and agentic AI into the contact center, including architecture and integration design and customer experience.
• EEO statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Compensation and Benefits

The base salary range is listed below. Your Amazon package will include sign-on payments and RSUs. Final compensation will be determined based on experience, qualifications, and location. AWS offers comprehensive benefits including health insurance, 401(k) matching, paid time off, parental leave, and more. Learn more about our benefits at

Locations and Salary Ranges

USA, CA, Mountain View: 210,200.00 - 284,300.00 USD annually
USA, CA, San Francisco: 210,200.00 - 284,300.00 USD annually
USA, CO, Denver: 182,800.00 - 247,300.00 USD annually
USA, GA, Atlanta: 182,800.00 - 247,300.00 USD annually
USA, IL, Chicago: 182,800.00 - 247,300.00 USD annually
USA, NY, New York: 201,000.00 - 272,000.00 USD annually
USA, TX, Austin: 182,800.00 - 247,300.00 USD annually
USA, TX, Dallas: 182,800.00 - 247,300.00 USD annually
USA, VA, Arlington: 182,800.00 - 247,300.00 USD annually
USA, WA, Seattle: 182,800.00 - 247,300.00 USD annually

Postings

Posted: January 23, 2026 (Updated about 12 hours ago)

Posted: February 2, 2026 (Updated about 12 hours ago)

Footer

EEO statements: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require accommodation during the application or hiring process, visit For government employees, see FAQs for US government employees.

#J-18808-Ljbffr