Platform Manager (Salesforce Center of Excellence)
Citizens, Johnston, Rhode Island, us, 02919
Overview
Job Title: Platform Manager (Salesforce). 4 Days Hybrid from any of our locations in Johnston RI, Iselin NJ, MA, Pittsburgh PA, Dallas TX or Phoenix AZ. Role is not relocation eligible. Responsibilities
Lead the Salesforce Center of Excellence (CoE) within the bank Work with leadership to assist in defining and executing on the Salesforce platform roadmap within the enterprise Assist in facilitating the implementation of a Salesforce strategy that will facilitate collaboration across business lines, sharing of CRM related data and leveraging new Salesforce technologies to drive business value Lead efforts to establish strong subject matter expertise on new Salesforce technologies within the CoE Work closely with Cybersecurity and risk partners to help ensure compliance to critical policy elements within the Salesforce ecosystem Partner with key business and technology stakeholders to help drive optimal value from Salesforce Platform usage Work with delivery teams, understanding delivery roadmaps, and providing guidance/review in delivery of key roadmap initiatives Define standards and reusable components Assist in the delivery of initiatives that may span multiple business lines and/or multiple Salesforce instances Partner with Vendor Sourcing to assist in the management of key vendor relationships Collaboration with platform support teams in order to help ensure the highest level of support for the platform across business lines Required Qualifications
Strong business analysis, solutions crafting, consultative, interaction management and presentation skills Excellent communication skills; ability to facilitate technical conversations with non-technical stakeholders; ability to communicate effectively with individuals and stakeholders at all levels of technology and business Experience in cybersecurity and knowledge of security and data protection controls in a Salesforce environment Broad range of leadership skills that include a demonstrated pattern of successful delivery, relationship management of stakeholders, and leading a highly engaged and value driven pod/product team 3+ years of Salesforce product/platform owner experience Experience managing the successful deployment, ongoing operation and strategy/roadmap as pertaining to the Salesforce platform within identified business area(s) Hands-on experience with end-to-end development of large complex Salesforce initiatives in an agile environment, preferably in the banking industry Understanding of and experience with Salesforce administration / configuration activities and Apex development Experience with multiple IT disciplines with a confirmed understanding of relevant architectural concepts Desired Qualifications
Experience in the financial services industry; understanding of the role of consumer and custodial banks; experience handling sensitive financial data Strong business analysis, solutions crafting, consultative, interaction management and presentation skills Experience in cybersecurity Understanding of and hands on experience with Salesforce administration / configuration and Apex development Experience with Financial Services Cloud, Data Cloud, Agent Force, CRMA/Tableau Next, Experience Cloud, Mulesoft, OmniStudio, and Marketing Cloud are all a plus Understanding of various Salesforce technologies such as integrations, Visual Force, Flow Orchestrator, LWC, etc. UI/UX experience, including relevant web/application branding techniques Ability to communicate across all levels in the organization Education and Certifications
Required: Bachelor's degree in Software Engineering, Computer Science or related discipline Pay Transparency
The salary range for this position is $ 175,800 - $ 263,700 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us
At Citizens, you\'ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Posting End Date: 02/27/2026
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Job Title: Platform Manager (Salesforce). 4 Days Hybrid from any of our locations in Johnston RI, Iselin NJ, MA, Pittsburgh PA, Dallas TX or Phoenix AZ. Role is not relocation eligible. Responsibilities
Lead the Salesforce Center of Excellence (CoE) within the bank Work with leadership to assist in defining and executing on the Salesforce platform roadmap within the enterprise Assist in facilitating the implementation of a Salesforce strategy that will facilitate collaboration across business lines, sharing of CRM related data and leveraging new Salesforce technologies to drive business value Lead efforts to establish strong subject matter expertise on new Salesforce technologies within the CoE Work closely with Cybersecurity and risk partners to help ensure compliance to critical policy elements within the Salesforce ecosystem Partner with key business and technology stakeholders to help drive optimal value from Salesforce Platform usage Work with delivery teams, understanding delivery roadmaps, and providing guidance/review in delivery of key roadmap initiatives Define standards and reusable components Assist in the delivery of initiatives that may span multiple business lines and/or multiple Salesforce instances Partner with Vendor Sourcing to assist in the management of key vendor relationships Collaboration with platform support teams in order to help ensure the highest level of support for the platform across business lines Required Qualifications
Strong business analysis, solutions crafting, consultative, interaction management and presentation skills Excellent communication skills; ability to facilitate technical conversations with non-technical stakeholders; ability to communicate effectively with individuals and stakeholders at all levels of technology and business Experience in cybersecurity and knowledge of security and data protection controls in a Salesforce environment Broad range of leadership skills that include a demonstrated pattern of successful delivery, relationship management of stakeholders, and leading a highly engaged and value driven pod/product team 3+ years of Salesforce product/platform owner experience Experience managing the successful deployment, ongoing operation and strategy/roadmap as pertaining to the Salesforce platform within identified business area(s) Hands-on experience with end-to-end development of large complex Salesforce initiatives in an agile environment, preferably in the banking industry Understanding of and experience with Salesforce administration / configuration activities and Apex development Experience with multiple IT disciplines with a confirmed understanding of relevant architectural concepts Desired Qualifications
Experience in the financial services industry; understanding of the role of consumer and custodial banks; experience handling sensitive financial data Strong business analysis, solutions crafting, consultative, interaction management and presentation skills Experience in cybersecurity Understanding of and hands on experience with Salesforce administration / configuration and Apex development Experience with Financial Services Cloud, Data Cloud, Agent Force, CRMA/Tableau Next, Experience Cloud, Mulesoft, OmniStudio, and Marketing Cloud are all a plus Understanding of various Salesforce technologies such as integrations, Visual Force, Flow Orchestrator, LWC, etc. UI/UX experience, including relevant web/application branding techniques Ability to communicate across all levels in the organization Education and Certifications
Required: Bachelor's degree in Software Engineering, Computer Science or related discipline Pay Transparency
The salary range for this position is $ 175,800 - $ 263,700 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us
At Citizens, you\'ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Posting End Date: 02/27/2026
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