We’re looking for a motivated and customer-focused Activations Specialist
to join our Operations team. In this role, you’ll play a critical part in onboarding new customers and ensuring a smooth, successful implementation experience from day one. As an Activations Specialist, you’ll serve as the primary point of contact during account activation—working closely with customers, internal teams, and third-party partners to deploy hardware, configure software, and ensure accounts are fully processing and ready to go. This is an excellent opportunity for someone who thrives in a fast-paced, evolving environment and enjoys combining customer service with technical problem-solving. Key Responsibilities
Guide new customers through the onboarding and account activation process Serve as a key point of contact for implementation and setup questions via phone, email, and chat Download, deploy, and troubleshoot credit card processing hardware Assist customers with installation and training on hardware, software, and gateways Coordinate and manage third-party vendors involved in onboarding Monitor account activity to confirm successful transaction processing Provide training and support on reporting tools and system functionality Collaborate with sales, product, and support teams to deliver a seamless customer experience Create, document, and maintain repeatable onboarding processes and resources Manage daily priorities to meet customer and business needs Maintain and contribute to the internal knowledge base Identify opportunities to streamline operational processes and improve efficiency Adapt to changing responsibilities in a dynamic, growth-oriented environment Qualifications
1–3 years of experience in customer service or a related role Strong communication and interpersonal skills Customer-first mindset with a high attention to detail Ability to manage multiple tasks and stakeholders simultaneously Comfortable working in a fast-paced, changing environment Technical aptitude with hardware, software, and troubleshooting (experience not required) Collaborative team player with a proactive, problem-solving approach
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to join our Operations team. In this role, you’ll play a critical part in onboarding new customers and ensuring a smooth, successful implementation experience from day one. As an Activations Specialist, you’ll serve as the primary point of contact during account activation—working closely with customers, internal teams, and third-party partners to deploy hardware, configure software, and ensure accounts are fully processing and ready to go. This is an excellent opportunity for someone who thrives in a fast-paced, evolving environment and enjoys combining customer service with technical problem-solving. Key Responsibilities
Guide new customers through the onboarding and account activation process Serve as a key point of contact for implementation and setup questions via phone, email, and chat Download, deploy, and troubleshoot credit card processing hardware Assist customers with installation and training on hardware, software, and gateways Coordinate and manage third-party vendors involved in onboarding Monitor account activity to confirm successful transaction processing Provide training and support on reporting tools and system functionality Collaborate with sales, product, and support teams to deliver a seamless customer experience Create, document, and maintain repeatable onboarding processes and resources Manage daily priorities to meet customer and business needs Maintain and contribute to the internal knowledge base Identify opportunities to streamline operational processes and improve efficiency Adapt to changing responsibilities in a dynamic, growth-oriented environment Qualifications
1–3 years of experience in customer service or a related role Strong communication and interpersonal skills Customer-first mindset with a high attention to detail Ability to manage multiple tasks and stakeholders simultaneously Comfortable working in a fast-paced, changing environment Technical aptitude with hardware, software, and troubleshooting (experience not required) Collaborative team player with a proactive, problem-solving approach
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