Business Applications Analyst II (Salesforce)
Shure Incorporated, Niles, Illinois, United States, 60714
Overview
Business Applications Analyst II (Salesforce) Overview information present in the original job description has been retained and reformatted for clarity. This role is hybrid based out of the Niles, IL HQ. Responsibilities
Support projects and initiatives to deploy new functionality and/or enhance existing functionality. Assist in the overall design of solutions as well as recommend best practice solutions based on business needs and latest proven business & technology trends. Drive the preparation of a clear set of fully documented refined features and user stories that are part of a well-balanced product backlog. Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, and retrospectives. Document the solution design with specific business and technical details, including process flow diagrams, functional specs documentation, use cases, impact analysis and decision decks. Map requirements to functionality within Salesforce and its adjacent ecosystem. Collaborate on integrations between Salesforce and SAP, Boomi, Snowflake, and Okta environments ensuring alignment with enterprise architecture. Develop, maintain, and deliver end-user training documentation as required. Coordinate with Platform Leads to complete impact assessments and cross-functional alignment. Assist the technical team in configuring the solutions on the application as needed. Create test cases and test scripts in support of test plans, including integrations and identity-related testing. Execute unit and end-to-end integration testing of planned user stories to be delivered. Coordinate user acceptance testing, reporting, and defect prioritization with business leads. Perform Change Management functions including documentation and administration of assigned release activity. Provide system administration, data management, development and technical support to Salesforce end users in accordance with IT SLAs. Performs knowledge transfer and training with team members and business stakeholders wherever appropriate. Maintain awareness of new Salesforce features and determine how they can enhance productivity. Exercises judgment within defined procedures and practices to determine appropriate action. Adheres and contributes to internal processes, procedures, and policies, as well as expanding internal knowledge on business application functionality used by the company while maintaining compliance with IT standards. Other duties as assigned. Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field. Minimum of 2 years of business analyst working knowledge or Salesforce administration experience with Salesforce Sales, Service, Marketing & Experience Cloud. Demonstrated experience supporting the Software Development Lifecycle (SDLC), including requirements gathering, testing, and release of Salesforce solutions. Experience working within Agile methodologies (Scrum or Kanban). Strong analytical and problem-solving skills, with proven ability to perform process decomposition, root cause analysis, technical requirements, and gap analysis. Ability to execute in a fast paced, high-demand environment while balancing multiple priorities. Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important. Strong attention to detail. Exceptional ability to communicate, negotiate, and collaborate across cross-functional teams to build successful business relationships. Commitment to excellent customer service and a strong focus on quality. Ability to work independently. Admirable time management and work prioritization skills. Ability to work on problems of moderate scope where analysis of data or situations requires review of identifiable factors. A demonstrated commitment to continuous learning and development to adapt to emerging technologies and business needs. Hands-on experience using JIRA or other Agile project management tools. Experience with or a desire to learn other adjacent technologies such as SAP, Okta, Snowflake and IPaaS tools. Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for work visas. About Shure
Shure's mission is to be the most trusted audio brand worldwide. We offer an Associate-first culture, flexible work arrangements, and opportunities for all. Shure is headquartered in the United States with global offices and facilities. We emphasize quality, reliability, and durability across our products and services. Pay Transparency : Shure offers a competitive compensation structure. The base salary range for this position is $90,000 to $144,000, depending on qualifications, geography, experience, and expertise. All positions include an benefits package. Benefits : Comprehensive healthcare, mental health and retirement savings plans, paid time off, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. #LI-HYBRID
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Business Applications Analyst II (Salesforce) Overview information present in the original job description has been retained and reformatted for clarity. This role is hybrid based out of the Niles, IL HQ. Responsibilities
Support projects and initiatives to deploy new functionality and/or enhance existing functionality. Assist in the overall design of solutions as well as recommend best practice solutions based on business needs and latest proven business & technology trends. Drive the preparation of a clear set of fully documented refined features and user stories that are part of a well-balanced product backlog. Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, and retrospectives. Document the solution design with specific business and technical details, including process flow diagrams, functional specs documentation, use cases, impact analysis and decision decks. Map requirements to functionality within Salesforce and its adjacent ecosystem. Collaborate on integrations between Salesforce and SAP, Boomi, Snowflake, and Okta environments ensuring alignment with enterprise architecture. Develop, maintain, and deliver end-user training documentation as required. Coordinate with Platform Leads to complete impact assessments and cross-functional alignment. Assist the technical team in configuring the solutions on the application as needed. Create test cases and test scripts in support of test plans, including integrations and identity-related testing. Execute unit and end-to-end integration testing of planned user stories to be delivered. Coordinate user acceptance testing, reporting, and defect prioritization with business leads. Perform Change Management functions including documentation and administration of assigned release activity. Provide system administration, data management, development and technical support to Salesforce end users in accordance with IT SLAs. Performs knowledge transfer and training with team members and business stakeholders wherever appropriate. Maintain awareness of new Salesforce features and determine how they can enhance productivity. Exercises judgment within defined procedures and practices to determine appropriate action. Adheres and contributes to internal processes, procedures, and policies, as well as expanding internal knowledge on business application functionality used by the company while maintaining compliance with IT standards. Other duties as assigned. Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field. Minimum of 2 years of business analyst working knowledge or Salesforce administration experience with Salesforce Sales, Service, Marketing & Experience Cloud. Demonstrated experience supporting the Software Development Lifecycle (SDLC), including requirements gathering, testing, and release of Salesforce solutions. Experience working within Agile methodologies (Scrum or Kanban). Strong analytical and problem-solving skills, with proven ability to perform process decomposition, root cause analysis, technical requirements, and gap analysis. Ability to execute in a fast paced, high-demand environment while balancing multiple priorities. Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important. Strong attention to detail. Exceptional ability to communicate, negotiate, and collaborate across cross-functional teams to build successful business relationships. Commitment to excellent customer service and a strong focus on quality. Ability to work independently. Admirable time management and work prioritization skills. Ability to work on problems of moderate scope where analysis of data or situations requires review of identifiable factors. A demonstrated commitment to continuous learning and development to adapt to emerging technologies and business needs. Hands-on experience using JIRA or other Agile project management tools. Experience with or a desire to learn other adjacent technologies such as SAP, Okta, Snowflake and IPaaS tools. Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for work visas. About Shure
Shure's mission is to be the most trusted audio brand worldwide. We offer an Associate-first culture, flexible work arrangements, and opportunities for all. Shure is headquartered in the United States with global offices and facilities. We emphasize quality, reliability, and durability across our products and services. Pay Transparency : Shure offers a competitive compensation structure. The base salary range for this position is $90,000 to $144,000, depending on qualifications, geography, experience, and expertise. All positions include an benefits package. Benefits : Comprehensive healthcare, mental health and retirement savings plans, paid time off, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. #LI-HYBRID
#J-18808-Ljbffr