Customer Service Representative
Lakefield Veterinary Group, Phoenix, Arizona, United States, 85003
Position Summary
North Kenilworth Veterinary Care The Customer Service Representative is the first point of contact for clients in a veterinary practice and plays a vital role in ensuring smooth daily operations and a positive client experience. Daily tasks include greeting clients in person and over the phone, scheduling appointments, checking patients in and out, and managing medical records and invoices. You will also handle payments, explain services and estimates, process prescriptions, and relay messages between veterinarians, technicians, and clients. In addition to administrative duties, the CSR must provide compassionate support, especially during stressful situations such as medical emergencies or end-of-life care. Strong communication, organization, multitasking, and empathy are essential skills, as the role often involves balancing a fast-paced environment while maintaining professionalism and kindness toward both clients and their pets.
Responsibilities
Greet clients in person and over the phone and provide exceptional customer service
Schedule appointments and manage patient check-in/check-out
Maintain medical records and process invoices
Handle payments, explain services and estimates, and relay messages between veterinarians, technicians, and clients
Process prescriptions as appropriate and support communication during medical emergencies or end-of-life care
Demonstrate compassionate, professional, and organized behavior in a fast-paced environment
Qualifications Education High School Diploma or GED required
Experience 1+ years experience in veterinary customer service preferred; experience in a medical facility desired
Knowledge, Skills, and Abilities
Cornerstone experience a plus
Ability to provide effective customer service principles
Basic knowledge of medical terminology
Basic proficiency with computer programs including Microsoft Office Suite
Effective written, verbal, and active listening communication skills
Strong customer relations and interpersonal skills
Tact and diplomacy in dealing with sensitive issues
Ability to prioritize work and handle multiple tasks with interruptions
Strong organizational and time management skills
Proactive and responsive to requests
High attention to detail and accuracy
Physical Demands Regularly required to talk and hear. Prolonged computer use with close vision. Ability to walk, stand for long periods, bend, reach, grasp, and perform repetitive motions. May be exposed to disinfectants, pet dander, and excretions. Must be able to lift up to 30 lbs unassisted, 50 lbs with assistance. Flexible working hours including evenings and weekends may be required.
Benefits
License reimbursement
Uniform allowance
Health insurance
401(k) matching
Paid time off
Vision insurance
Health savings account
Dental insurance
Disability insurance
SUPERVISORY RESPONSIBILITIES:
None
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North Kenilworth Veterinary Care The Customer Service Representative is the first point of contact for clients in a veterinary practice and plays a vital role in ensuring smooth daily operations and a positive client experience. Daily tasks include greeting clients in person and over the phone, scheduling appointments, checking patients in and out, and managing medical records and invoices. You will also handle payments, explain services and estimates, process prescriptions, and relay messages between veterinarians, technicians, and clients. In addition to administrative duties, the CSR must provide compassionate support, especially during stressful situations such as medical emergencies or end-of-life care. Strong communication, organization, multitasking, and empathy are essential skills, as the role often involves balancing a fast-paced environment while maintaining professionalism and kindness toward both clients and their pets.
Responsibilities
Greet clients in person and over the phone and provide exceptional customer service
Schedule appointments and manage patient check-in/check-out
Maintain medical records and process invoices
Handle payments, explain services and estimates, and relay messages between veterinarians, technicians, and clients
Process prescriptions as appropriate and support communication during medical emergencies or end-of-life care
Demonstrate compassionate, professional, and organized behavior in a fast-paced environment
Qualifications Education High School Diploma or GED required
Experience 1+ years experience in veterinary customer service preferred; experience in a medical facility desired
Knowledge, Skills, and Abilities
Cornerstone experience a plus
Ability to provide effective customer service principles
Basic knowledge of medical terminology
Basic proficiency with computer programs including Microsoft Office Suite
Effective written, verbal, and active listening communication skills
Strong customer relations and interpersonal skills
Tact and diplomacy in dealing with sensitive issues
Ability to prioritize work and handle multiple tasks with interruptions
Strong organizational and time management skills
Proactive and responsive to requests
High attention to detail and accuracy
Physical Demands Regularly required to talk and hear. Prolonged computer use with close vision. Ability to walk, stand for long periods, bend, reach, grasp, and perform repetitive motions. May be exposed to disinfectants, pet dander, and excretions. Must be able to lift up to 30 lbs unassisted, 50 lbs with assistance. Flexible working hours including evenings and weekends may be required.
Benefits
License reimbursement
Uniform allowance
Health insurance
401(k) matching
Paid time off
Vision insurance
Health savings account
Dental insurance
Disability insurance
SUPERVISORY RESPONSIBILITIES:
None
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