Overview
BOSCH
is a global company focused on beneficial technologies across mobility, consumer goods, industrial technology, energy and building technology. Welcome to Bosch! Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the change to improve quality of life all across the globe. Job Description
Under the direction of the Customer Service Manager, the Customer Service Representative provides the most responsive customer support to the organization’s customers (both internal and external) in person or over the phone by addressing and resolving customer inquiries and problems, processing orders, following up on deliveries in accordance with company mission statement, policies and procedures. Responsibilities
Answer incoming customer telephone calls in a courteous and professional manner. Respond to and investigate customer inquiries, orders, concerns, and issues via phone, fax, mail and e-mail in a timely and courteous manner. Follow up and maintain good communication with customers at all times. Receive, record, and route customer orders/changes in an appropriate manner. Utilize the company’s computer program for entering and processing orders. Research and resolve customer complaints and/or billing issues. Document all contacts, actions and responses in the appropriate database (Clientele). Organize and maintain file system; file correspondence and other records. Maintain working knowledge of products and/or services. Prepare reports and correspondence accurately and efficiently. Communicate customer issues and concerns to all applicable internal staff members. Provide appropriate technical and/or product related information to customers. Follow up with production to ensure orders are being processed and shipped in a timely manner. Handle customer grievances as and when they arise in a professional manner and refer grievances to the manager when necessary. Provide support to the outside sales representatives as needed. Provide RGA’s to customers for product returns according to departmental procedure. Complete special projects as assigned. Performs other duties as assigned by supervisor. Qualifications
Three to five years business-to-business customer service experience. Manufacturing experience or customer service in a manufacturing environment is a plus. Must have a proven track record of successful customer service experience in managing all levels of orders, issues, and complaints from clients. Must be able to take a proactive and hands-on approach to customer service to ensure client expectations have been exceeded. Skills And Abilities
Excellent customer service skills. Excellent verbal and written communication skills. Proficient in MS Office Suite. Commitment to excellence and high standards. Strong organizational skills; able to manage priorities and workflow. Ability to work independently and as a member of various teams and committees. Ability to understand and follow written and verbal instructions. Acute attention to detail. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Ability to work well under pressure and handle difficult and stressful situations professionally. Ability to perform diversified clerical functions and basic accounting procedures. Ability to log data efficiently and accurately. Ability to effectively communicate with people at all levels and from various backgrounds in a professional manner. Must be able to build working relationships with customers and co-workers. Must be able to speak, read, write, and understand the primary language used in the workplace. Understand and respond to a diversity of individuals. Additional Information
The pay range for this position is $22-$27 per hour, based on experience. Equal Opportunity Employer, including disability / veterans. BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives. FIRST Robotics (For Inspiration and Recognition of Science and Technology) AWIM (A World In Motion)
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BOSCH
is a global company focused on beneficial technologies across mobility, consumer goods, industrial technology, energy and building technology. Welcome to Bosch! Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the change to improve quality of life all across the globe. Job Description
Under the direction of the Customer Service Manager, the Customer Service Representative provides the most responsive customer support to the organization’s customers (both internal and external) in person or over the phone by addressing and resolving customer inquiries and problems, processing orders, following up on deliveries in accordance with company mission statement, policies and procedures. Responsibilities
Answer incoming customer telephone calls in a courteous and professional manner. Respond to and investigate customer inquiries, orders, concerns, and issues via phone, fax, mail and e-mail in a timely and courteous manner. Follow up and maintain good communication with customers at all times. Receive, record, and route customer orders/changes in an appropriate manner. Utilize the company’s computer program for entering and processing orders. Research and resolve customer complaints and/or billing issues. Document all contacts, actions and responses in the appropriate database (Clientele). Organize and maintain file system; file correspondence and other records. Maintain working knowledge of products and/or services. Prepare reports and correspondence accurately and efficiently. Communicate customer issues and concerns to all applicable internal staff members. Provide appropriate technical and/or product related information to customers. Follow up with production to ensure orders are being processed and shipped in a timely manner. Handle customer grievances as and when they arise in a professional manner and refer grievances to the manager when necessary. Provide support to the outside sales representatives as needed. Provide RGA’s to customers for product returns according to departmental procedure. Complete special projects as assigned. Performs other duties as assigned by supervisor. Qualifications
Three to five years business-to-business customer service experience. Manufacturing experience or customer service in a manufacturing environment is a plus. Must have a proven track record of successful customer service experience in managing all levels of orders, issues, and complaints from clients. Must be able to take a proactive and hands-on approach to customer service to ensure client expectations have been exceeded. Skills And Abilities
Excellent customer service skills. Excellent verbal and written communication skills. Proficient in MS Office Suite. Commitment to excellence and high standards. Strong organizational skills; able to manage priorities and workflow. Ability to work independently and as a member of various teams and committees. Ability to understand and follow written and verbal instructions. Acute attention to detail. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Ability to work well under pressure and handle difficult and stressful situations professionally. Ability to perform diversified clerical functions and basic accounting procedures. Ability to log data efficiently and accurately. Ability to effectively communicate with people at all levels and from various backgrounds in a professional manner. Must be able to build working relationships with customers and co-workers. Must be able to speak, read, write, and understand the primary language used in the workplace. Understand and respond to a diversity of individuals. Additional Information
The pay range for this position is $22-$27 per hour, based on experience. Equal Opportunity Employer, including disability / veterans. BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives. FIRST Robotics (For Inspiration and Recognition of Science and Technology) AWIM (A World In Motion)
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