BDC Administrator/Customer Service Representative
Lithia & Driveway, Thousand Oaks, California, United States, 91362
Overview
DCH Subaru of Thousand Oaks Service BDC Administrator/ Customer Service Representative At Thousand Oaks Subaru, we are a community built on trust, service, and the Subaru Love Promise. We are currently looking for a friendly, meticulous, and goal-driven Service BDC Representative to join our growing Business Development Center. You will be the first point of contact for our service customers, helping to drive appointments, build relationships, and increase service department revenue through excellent communication and follow-up. You will connect with our loyal Subaru customers and help them stay on track with their vehicle maintenance, recalls, and recommended services. If you are passionate about delivering top-tier customer experiences and thrive in a fast-paced, team-focused environment — we would love to hear from you!
Responsibilities
Serve as the first point of contact for service customers and generate service appointments.
Communicate effectively to build relationships and follow up to maximize service department revenue.
Assist customers with maintenance scheduling, recalls, and recommended services.
Qualifications
Prior experience in dealership service BDC, call center, or customer service environment preferred.
Automotive service experience or familiarity with Subaru’s maintenance schedule is a plus.
Comfortable working with computers and scheduling systems.
Excellent organizational and time management skills.
Bi-Lingual (Spanish/English) a plus.
We Offer The Best-in-class Industry Benefits
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
The CA-based HOURLY range for this full-time position is $17.00 to $20.00, as well as bonus opportunities such as Individual Appointment Shown/Sold, and Manufacturer Approvability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).
Be part of the Subaru Love Promise – a culture that puts people first.
#J-18808-Ljbffr
DCH Subaru of Thousand Oaks Service BDC Administrator/ Customer Service Representative At Thousand Oaks Subaru, we are a community built on trust, service, and the Subaru Love Promise. We are currently looking for a friendly, meticulous, and goal-driven Service BDC Representative to join our growing Business Development Center. You will be the first point of contact for our service customers, helping to drive appointments, build relationships, and increase service department revenue through excellent communication and follow-up. You will connect with our loyal Subaru customers and help them stay on track with their vehicle maintenance, recalls, and recommended services. If you are passionate about delivering top-tier customer experiences and thrive in a fast-paced, team-focused environment — we would love to hear from you!
Responsibilities
Serve as the first point of contact for service customers and generate service appointments.
Communicate effectively to build relationships and follow up to maximize service department revenue.
Assist customers with maintenance scheduling, recalls, and recommended services.
Qualifications
Prior experience in dealership service BDC, call center, or customer service environment preferred.
Automotive service experience or familiarity with Subaru’s maintenance schedule is a plus.
Comfortable working with computers and scheduling systems.
Excellent organizational and time management skills.
Bi-Lingual (Spanish/English) a plus.
We Offer The Best-in-class Industry Benefits
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
The CA-based HOURLY range for this full-time position is $17.00 to $20.00, as well as bonus opportunities such as Individual Appointment Shown/Sold, and Manufacturer Approvability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).
Be part of the Subaru Love Promise – a culture that puts people first.
#J-18808-Ljbffr