Overview
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. At nVent, located in New Berlin, WI, you will join our team as a Customer Service Representative, contributing significantly to customer happiness and retention. As the initial point of contact, you will handle inquiries, offer information, and guarantee an excellent customer experience. You will collaborate with internal departments to meet customer deadlines and resolve issues quickly and efficiently, all while preserving a positive image of our brands. Responsibilities
Provide proactive and outstanding service to both external and internal customers, maintaining a professional and positive attitude with a sense of urgency. Oversee customer emails and calls, addressing inquiries about quotes, shipping and logistics concerns, basic technical support questions, and general product details. Manage domestic and international order entries and return orders (RMA’s). Coordinate with Pricing, Marketing, Sales, Sales Reps, and Distribution Center teams to ensure accuracy and timely delivery. Coordinate all electronically transmitted and Ecommerce orders, verify inventory levels, and ensure accurate item setups. Handle customer incidents by finding root causes, applying corrective measures, and responding quickly. Incidents may cover errors in shipping, pricing, documentation, and order entry. Develop a general knowledge of our product line to answer customer questions regarding competitive products, applications, specifications, and troubleshooting. Find opportunities for process improvement and participate in continuous improvement efforts. Collaborate closely with Sales Reps to assist customer relationships, including product sample requests and processing orders. Connect with Sales, Product, and Marketing teams to complete promotions and product displays, accurately distributing each promotion to customers. Review and update customer data, such as contact information and automatic acknowledgments. Perform other responsibilities as assigned by management. Qualifications
An Associate’s Degree or equivalent experience preferred. 3+ years of customer service experience. Experience with CRM or ERP software preferred. Solid understanding of Microsoft Excel and other Microsoft Office Applications. A proven ability to act promptly and possess excellent organizational skills. Demonstrating professional maturity along with a strong sense of responsibility. Attention to detail and the capability to perform effectively in a dynamic setting. The ability to work autonomously or collaboratively. Understanding and following verbal, written, and safety instructions is required. A willingness to work overtime as necessary. Experience with basic logistics preferred (UPS tracking and freight carrier correspondence). Benefits
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day. nVent is a leading global provider of electrical connection and protection solutions. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world’s most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands. Our principal office is in London and our management office in the United States is in Minneapolis. Our portfolio includes brands such as nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Commitment to strengthen communities where our employees live and work, including philanthropic activities and the nVent in Action matching program. Company Information
We encourage and support the philanthropic activities of our employees worldwide. Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money. Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being: Innovative & adaptable; Dedicated to absolute integrity; Focused on the customer first; Respectful and team oriented; Optimistic and energizing; Accountable for performance. We connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
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We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. At nVent, located in New Berlin, WI, you will join our team as a Customer Service Representative, contributing significantly to customer happiness and retention. As the initial point of contact, you will handle inquiries, offer information, and guarantee an excellent customer experience. You will collaborate with internal departments to meet customer deadlines and resolve issues quickly and efficiently, all while preserving a positive image of our brands. Responsibilities
Provide proactive and outstanding service to both external and internal customers, maintaining a professional and positive attitude with a sense of urgency. Oversee customer emails and calls, addressing inquiries about quotes, shipping and logistics concerns, basic technical support questions, and general product details. Manage domestic and international order entries and return orders (RMA’s). Coordinate with Pricing, Marketing, Sales, Sales Reps, and Distribution Center teams to ensure accuracy and timely delivery. Coordinate all electronically transmitted and Ecommerce orders, verify inventory levels, and ensure accurate item setups. Handle customer incidents by finding root causes, applying corrective measures, and responding quickly. Incidents may cover errors in shipping, pricing, documentation, and order entry. Develop a general knowledge of our product line to answer customer questions regarding competitive products, applications, specifications, and troubleshooting. Find opportunities for process improvement and participate in continuous improvement efforts. Collaborate closely with Sales Reps to assist customer relationships, including product sample requests and processing orders. Connect with Sales, Product, and Marketing teams to complete promotions and product displays, accurately distributing each promotion to customers. Review and update customer data, such as contact information and automatic acknowledgments. Perform other responsibilities as assigned by management. Qualifications
An Associate’s Degree or equivalent experience preferred. 3+ years of customer service experience. Experience with CRM or ERP software preferred. Solid understanding of Microsoft Excel and other Microsoft Office Applications. A proven ability to act promptly and possess excellent organizational skills. Demonstrating professional maturity along with a strong sense of responsibility. Attention to detail and the capability to perform effectively in a dynamic setting. The ability to work autonomously or collaboratively. Understanding and following verbal, written, and safety instructions is required. A willingness to work overtime as necessary. Experience with basic logistics preferred (UPS tracking and freight carrier correspondence). Benefits
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day. nVent is a leading global provider of electrical connection and protection solutions. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world’s most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands. Our principal office is in London and our management office in the United States is in Minneapolis. Our portfolio includes brands such as nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Commitment to strengthen communities where our employees live and work, including philanthropic activities and the nVent in Action matching program. Company Information
We encourage and support the philanthropic activities of our employees worldwide. Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money. Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being: Innovative & adaptable; Dedicated to absolute integrity; Focused on the customer first; Respectful and team oriented; Optimistic and energizing; Accountable for performance. We connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
#J-18808-Ljbffr