Customer Service Rep (Remote) Lowell, AR
Central Research, Inc., Lowell, Arkansas, United States, 72745
Overview
Requisition ID:
1732 Position Title:
Customer Service Rep (Remote) Lowell, AR Job Category:
FULL TIME Position Type:
Clerical Location:
LOWELL, AR, US Salary Range:
$17.20 To $17.20 Hourly Description:
Customer Service Representative (Remote) Location:
Remote - Must reside within a 75-mile radius of Lowell, AR Pay:
$17.20 per hour Health & Welfare Benefit:
$4.93/hour in Health & Welfare benefits (up to 40 hours/week) Join Our Mission-Driven Team! At
Central Research, Inc. (CRI) , we’re helping people navigate their federal student loans with compassion, clarity, and compliance. We’re currently seeking
Customer Service Representatives
who are dedicated, detail-oriented, and ready to make a real impact — all from the comfort of their own home. This is a remote position, but to qualify, applicants must reside within 75 miles of Lowell, AR. What You’ll Do
Assist student loan borrowers with account inquiries, repayment options, and application processes Handle inbound and outbound calls in a fast-paced, high-volume contact center environment Provide accurate, professional, and empathetic customer support Ensure compliance with federal regulations, company policies, and data security standards Meet key performance indicators and quality assurance standards How Do You Qualify
U.S. Citizenship High School diploma or GED 6+ months of customer service in a business, non-retail environment or call center experience 6+ months of computer experience in a business setting Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote) Must live within 75 miles of Lowell, AR Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed): Not in default on federal student loans Demonstrated financial responsibility No felony convictions within the past 7 years Misdemeanor convictions within the past 7 years may impact eligibility No non-medical collections totaling $7,500 or more Preferred
Prior call center experience Associate or bachelor’s degree Technical & Availability Requirements
Reliable high-speed internet connection (No WIFI, wired Ethernet required) Reliable transportation to a CRI facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employment Must pass an online customer service assessment Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours Available to work any assigned shift during Contact Center hours: Mon: 7:00 AM – 10:00 PM CT Tue–Fri: 7:00 AM – 7:00 PM CT Sat: 9:00 AM – 1:00 PM CT Classroom and Hands-On-Training
Up to 5–6 weeks, paid, Mon–Fri, 8:00 AM – 5:00 PM CT (remote) Pay & Benefits
Base Pay:
$17.20/hour Health & Welfare Pay:
Additional $4.93/hour (up to 40 hrs./week), which can fully cover employee-only medical, dental, and vision premiums Work-from-home flexibility with structured support and training Opportunities for growth within a mission-driven organization Additional Information
Note: CRI is partnering with Goldschmitt & Associates, ATL and CTA to successfully fill these critical positions. By submitting your application, you grant CRI permission to share your application, including your resume, with our partners, to aid them in meeting their Customer Service Rep staffing needs. Rest assured; your application will only be shared with our partners if CRI’s vacancies have been filled. You may opt out of this consideration within your application. Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Know Your Rights Poster can be found here: Know Your Rights Poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf Equal employment opportunity, including veterans and individuals with disabilities. PI282044946
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Requisition ID:
1732 Position Title:
Customer Service Rep (Remote) Lowell, AR Job Category:
FULL TIME Position Type:
Clerical Location:
LOWELL, AR, US Salary Range:
$17.20 To $17.20 Hourly Description:
Customer Service Representative (Remote) Location:
Remote - Must reside within a 75-mile radius of Lowell, AR Pay:
$17.20 per hour Health & Welfare Benefit:
$4.93/hour in Health & Welfare benefits (up to 40 hours/week) Join Our Mission-Driven Team! At
Central Research, Inc. (CRI) , we’re helping people navigate their federal student loans with compassion, clarity, and compliance. We’re currently seeking
Customer Service Representatives
who are dedicated, detail-oriented, and ready to make a real impact — all from the comfort of their own home. This is a remote position, but to qualify, applicants must reside within 75 miles of Lowell, AR. What You’ll Do
Assist student loan borrowers with account inquiries, repayment options, and application processes Handle inbound and outbound calls in a fast-paced, high-volume contact center environment Provide accurate, professional, and empathetic customer support Ensure compliance with federal regulations, company policies, and data security standards Meet key performance indicators and quality assurance standards How Do You Qualify
U.S. Citizenship High School diploma or GED 6+ months of customer service in a business, non-retail environment or call center experience 6+ months of computer experience in a business setting Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote) Must live within 75 miles of Lowell, AR Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed): Not in default on federal student loans Demonstrated financial responsibility No felony convictions within the past 7 years Misdemeanor convictions within the past 7 years may impact eligibility No non-medical collections totaling $7,500 or more Preferred
Prior call center experience Associate or bachelor’s degree Technical & Availability Requirements
Reliable high-speed internet connection (No WIFI, wired Ethernet required) Reliable transportation to a CRI facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employment Must pass an online customer service assessment Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours Available to work any assigned shift during Contact Center hours: Mon: 7:00 AM – 10:00 PM CT Tue–Fri: 7:00 AM – 7:00 PM CT Sat: 9:00 AM – 1:00 PM CT Classroom and Hands-On-Training
Up to 5–6 weeks, paid, Mon–Fri, 8:00 AM – 5:00 PM CT (remote) Pay & Benefits
Base Pay:
$17.20/hour Health & Welfare Pay:
Additional $4.93/hour (up to 40 hrs./week), which can fully cover employee-only medical, dental, and vision premiums Work-from-home flexibility with structured support and training Opportunities for growth within a mission-driven organization Additional Information
Note: CRI is partnering with Goldschmitt & Associates, ATL and CTA to successfully fill these critical positions. By submitting your application, you grant CRI permission to share your application, including your resume, with our partners, to aid them in meeting their Customer Service Rep staffing needs. Rest assured; your application will only be shared with our partners if CRI’s vacancies have been filled. You may opt out of this consideration within your application. Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Know Your Rights Poster can be found here: Know Your Rights Poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf Equal employment opportunity, including veterans and individuals with disabilities. PI282044946
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