Overview
DHL Supply Chain is Hiring. At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL Supply Chain, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. Position and Compensation
Position: Customer Service Rep Shift: First shift, Monday through Friday Pay: $20.75 per hour Role Purpose
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and acting as a liaison to facilitate issue resolution. Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. Maintain customer records and update account information. Maintain financial accounts by processing customer adjustments. Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. Perform other duties as assigned. Qualifications
High School Diploma or Equivalent 0-12 months of system, data entry or reporting experience 0-12 months of warehouse experience, preferred Experience maintaining high levels of customer service and timely oral and written communication with client representatives and carriers to achieve high service levels Experience within a Dispatch or Transportation Management System (TMS) to build and schedule Truckloads and/or LTL shipments based on load requests Ability to effectively communicate with Transport Carrier and Client to schedule pickups and resolve issues Intermediate or higher experience with Microsoft Office (Excel, Outlook, Word) Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, SAP, etc. Experience with View software is preferred. Ability to adapt and learn to navigate customer portals Ability to work in a fast-paced, customer-centric team environment Benefits
Affordable medical, dental, and vision coverage Paid vacation and holidays 401(k) with generous company match Tuition reimbursement program Excellent training and career advancement opportunities Equal Opportunity
Our Organization is an equal opportunity employer.
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DHL Supply Chain is Hiring. At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL Supply Chain, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. Position and Compensation
Position: Customer Service Rep Shift: First shift, Monday through Friday Pay: $20.75 per hour Role Purpose
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and acting as a liaison to facilitate issue resolution. Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. Maintain customer records and update account information. Maintain financial accounts by processing customer adjustments. Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. Perform other duties as assigned. Qualifications
High School Diploma or Equivalent 0-12 months of system, data entry or reporting experience 0-12 months of warehouse experience, preferred Experience maintaining high levels of customer service and timely oral and written communication with client representatives and carriers to achieve high service levels Experience within a Dispatch or Transportation Management System (TMS) to build and schedule Truckloads and/or LTL shipments based on load requests Ability to effectively communicate with Transport Carrier and Client to schedule pickups and resolve issues Intermediate or higher experience with Microsoft Office (Excel, Outlook, Word) Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, SAP, etc. Experience with View software is preferred. Ability to adapt and learn to navigate customer portals Ability to work in a fast-paced, customer-centric team environment Benefits
Affordable medical, dental, and vision coverage Paid vacation and holidays 401(k) with generous company match Tuition reimbursement program Excellent training and career advancement opportunities Equal Opportunity
Our Organization is an equal opportunity employer.
#J-18808-Ljbffr