Customer Service Representative
K9 Resorts of Virginia Beach, Virginia Beach, Virginia, us, 23450
Overview
Do you love dogs? Do you enjoy providing 5-star service, care and peace of mind to customers - both two- and four-legged? Do you seek opportunities to grow and develop professionally? Do you want to be part of creating a positive, fun and collaborative team environment? This position offers a great opportunity for ambitious candidates to join our growing team at K9 Resorts of Virginia Beach, a multi award-winning, luxury Pet Hotel brand (http://www.k9resorts.com). Responsibilities
The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSRs purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld. Fluent in Microsoft Office and well-versed in computer usage. Willing/able to learn new computer programs easily. Very customer service-oriented, with the ability to drive sales. Able to use down time effectively. Enthusiastically greets all customers coming into the building. Performs check in/check out and reservation procedures in the POS system. Accepts payment from customers. Takes custody of four-legged guests and makes sure they are properly placed in the building. Answers telephone, web, email and walk-in inquiries. Works closely with owner in charge to handle small office tasks. Provides tours of the facility to potential customers when necessary. Provides personal playtimes for dogs when such a service is requested. Takes dogs outside for elimination breaks. Performs body checks on arriving guests to search for pre-existing conditions and/or injuries. Has the ability to perform the following tasks at the request of the General Manager/Owner: sanitation of all boarding and daycare accommodations; monitoring Daycare; bathing. Qualifications
Job Requirements: Must complete K9 Resorts Certification Program for a Customer Service Representative; Customer service-oriented; At least one weekend shift required; Opening shift: Monday - Friday, 6am - 1:15pm; Saturday - Sunday, 7am - 1:15pm; Closing shift: 1pm - 7:30pm. Education and Experience: High School diploma or equivalent; Previous experience in an animal-related or hospitality field is preferred but not required. Technical Skills: Computer skills including knowledge of Microsoft Windows; Proficient written and spoken communication skills. Personal Characteristics: Must be able to communicate with all types of people, remain calm, mediate and problem solve; Must be of moral and ethical character; High level of emotional intelligence; Salesmanship personality and comfort; Ability to multitask; Strong ability to adapt to change and support company directives; A "Can-Do, It Is My Job" attitude; Outgoing, positive, enthusiastic personality; Must demonstrate a love for dogs; Well-organized and efficient.
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Do you love dogs? Do you enjoy providing 5-star service, care and peace of mind to customers - both two- and four-legged? Do you seek opportunities to grow and develop professionally? Do you want to be part of creating a positive, fun and collaborative team environment? This position offers a great opportunity for ambitious candidates to join our growing team at K9 Resorts of Virginia Beach, a multi award-winning, luxury Pet Hotel brand (http://www.k9resorts.com). Responsibilities
The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSRs purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld. Fluent in Microsoft Office and well-versed in computer usage. Willing/able to learn new computer programs easily. Very customer service-oriented, with the ability to drive sales. Able to use down time effectively. Enthusiastically greets all customers coming into the building. Performs check in/check out and reservation procedures in the POS system. Accepts payment from customers. Takes custody of four-legged guests and makes sure they are properly placed in the building. Answers telephone, web, email and walk-in inquiries. Works closely with owner in charge to handle small office tasks. Provides tours of the facility to potential customers when necessary. Provides personal playtimes for dogs when such a service is requested. Takes dogs outside for elimination breaks. Performs body checks on arriving guests to search for pre-existing conditions and/or injuries. Has the ability to perform the following tasks at the request of the General Manager/Owner: sanitation of all boarding and daycare accommodations; monitoring Daycare; bathing. Qualifications
Job Requirements: Must complete K9 Resorts Certification Program for a Customer Service Representative; Customer service-oriented; At least one weekend shift required; Opening shift: Monday - Friday, 6am - 1:15pm; Saturday - Sunday, 7am - 1:15pm; Closing shift: 1pm - 7:30pm. Education and Experience: High School diploma or equivalent; Previous experience in an animal-related or hospitality field is preferred but not required. Technical Skills: Computer skills including knowledge of Microsoft Windows; Proficient written and spoken communication skills. Personal Characteristics: Must be able to communicate with all types of people, remain calm, mediate and problem solve; Must be of moral and ethical character; High level of emotional intelligence; Salesmanship personality and comfort; Ability to multitask; Strong ability to adapt to change and support company directives; A "Can-Do, It Is My Job" attitude; Outgoing, positive, enthusiastic personality; Must demonstrate a love for dogs; Well-organized and efficient.
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