Customer Service Representative
Formica Group North America, Marion, Indiana, United States, 46953
Overview
Summary/Purpose:
The Customer Service Representative at Hartson-Kennedy® is responsible for all duties to maintain a positive relationship with your assigned accounts. They will contribute to an environment that engages their team to perform at the highest level, have an understanding of the company’s policies, processes and products along with strong analytical skills to effectively solve problems encountered by our customers. They will ensure our customers are consistently provided with the highest level of service.
Knowledge, Skills, Abilities, Experience
Excellent communication (verbal and written) and interpersonal skills to ensure positive interactions with customers
Problem solving skills to identify problems and recommend effective solutions
Time management skills to respond to customer emails, calls, and messages promptly
Multitasking and organization skills to work on multiple issues at one time
Effective at working in teams to collaborate with coworkers in other departments
Proficient with Microsoft Office applications
Knowledge of ERP systems
Highly dependable with an excellent work attendance record
Excellent time management skills with ability to meet deadlines
Minimum 2 years of customer service experience, preferably in comparable industry
Duties, Responsibilities
Maintaining and building relationships with current and new customers
Responding to customer needs and inquiries
Processing orders and quotes in a timely manner
Ensure effective customer relationships – internal and external
Participate in regularly planned team meetings
Communicate and collaborate with team members outside the department
Ownership and resolution of customer issues
Provide backup support to team members
Other duties as assigned
Physical Demands
Ability to sit at a desk for periods of time
Ability to work in an open office environment
Ability to walk or stand for short periods
Expected hours
Availability to work Mon – Fri, 8am – 5pm
Availability to work overtime as needed
Why Hartson-Kennedy? As part of the
Formica Corporation
family, Hartson-Kennedy® (HK) is the trusted partner for premium countertop solutions. Known as the custom countertop experts for Formica Corporation, HK combines craftsmanship, innovation and a commitment to quality to deliver surfaces that elevate residential – including multi-family – and commercial spaces. Our expertise extends beyond Formica® Brand products, featuring a curated selection of surfaces from other leading manufacturers to meet any design vision.
Joining our team means leading at a flagship facility where you’ll drive operational excellence, support a culture of collaboration, and help shape an environment where every team member can thrive.
Employee offerings
Medical & Prescription Drug Coverage
Dental Coverage
Flexible Spending Accounts (Healthcare and Dependent Care)
401(k) Savings Plan with Matching provision
Paid Time Off
Paid Holidays
Life & Voluntary Optional Life Insurance
Short-Term Disability Coverage
Voluntary Long-Term Disability Coverage
Employee Assistance Program
Employee Product Purchase Discount
Surfacing Solutions, Designing Opportunity, Building People At Hartson-Kennedy®, we bring the Formica Family of Brands to life through stylish, durable, and sustainable surfaces that inspire creativity and deliver value. We’re looking for individuals who are ready to create their own career path, make an impact and connect with other like-minded professionals. If you’re passionate about quality, innovation and helping customers bring their design visions to reality, we want to hear from you.
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Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.
This job description is not a comprehensive listing of activities, duties, or responsibilities that are required for the position. Responsibilities may change or new ones may be assigned at any time with or without notice.
We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis, including race, color, age, sex, religion, national origin or handicap/disability.
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The Customer Service Representative at Hartson-Kennedy® is responsible for all duties to maintain a positive relationship with your assigned accounts. They will contribute to an environment that engages their team to perform at the highest level, have an understanding of the company’s policies, processes and products along with strong analytical skills to effectively solve problems encountered by our customers. They will ensure our customers are consistently provided with the highest level of service.
Knowledge, Skills, Abilities, Experience
Excellent communication (verbal and written) and interpersonal skills to ensure positive interactions with customers
Problem solving skills to identify problems and recommend effective solutions
Time management skills to respond to customer emails, calls, and messages promptly
Multitasking and organization skills to work on multiple issues at one time
Effective at working in teams to collaborate with coworkers in other departments
Proficient with Microsoft Office applications
Knowledge of ERP systems
Highly dependable with an excellent work attendance record
Excellent time management skills with ability to meet deadlines
Minimum 2 years of customer service experience, preferably in comparable industry
Duties, Responsibilities
Maintaining and building relationships with current and new customers
Responding to customer needs and inquiries
Processing orders and quotes in a timely manner
Ensure effective customer relationships – internal and external
Participate in regularly planned team meetings
Communicate and collaborate with team members outside the department
Ownership and resolution of customer issues
Provide backup support to team members
Other duties as assigned
Physical Demands
Ability to sit at a desk for periods of time
Ability to work in an open office environment
Ability to walk or stand for short periods
Expected hours
Availability to work Mon – Fri, 8am – 5pm
Availability to work overtime as needed
Why Hartson-Kennedy? As part of the
Formica Corporation
family, Hartson-Kennedy® (HK) is the trusted partner for premium countertop solutions. Known as the custom countertop experts for Formica Corporation, HK combines craftsmanship, innovation and a commitment to quality to deliver surfaces that elevate residential – including multi-family – and commercial spaces. Our expertise extends beyond Formica® Brand products, featuring a curated selection of surfaces from other leading manufacturers to meet any design vision.
Joining our team means leading at a flagship facility where you’ll drive operational excellence, support a culture of collaboration, and help shape an environment where every team member can thrive.
Employee offerings
Medical & Prescription Drug Coverage
Dental Coverage
Flexible Spending Accounts (Healthcare and Dependent Care)
401(k) Savings Plan with Matching provision
Paid Time Off
Paid Holidays
Life & Voluntary Optional Life Insurance
Short-Term Disability Coverage
Voluntary Long-Term Disability Coverage
Employee Assistance Program
Employee Product Purchase Discount
Surfacing Solutions, Designing Opportunity, Building People At Hartson-Kennedy®, we bring the Formica Family of Brands to life through stylish, durable, and sustainable surfaces that inspire creativity and deliver value. We’re looking for individuals who are ready to create their own career path, make an impact and connect with other like-minded professionals. If you’re passionate about quality, innovation and helping customers bring their design visions to reality, we want to hear from you.
--
Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.
This job description is not a comprehensive listing of activities, duties, or responsibilities that are required for the position. Responsibilities may change or new ones may be assigned at any time with or without notice.
We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis, including race, color, age, sex, religion, national origin or handicap/disability.
#J-18808-Ljbffr