
Customer Service Representative (CSR)
Pawfect Shine, Los Angeles, California, United States, 90079
About Pawfect Shine
Pawfect Shine is a premier pet grooming and wellness company in Los Angeles, dedicated to providing exceptional care for pets in a safe, clean, and welcoming environment. We specialize in bathing, grooming, and wellness services for dogs and cats, with a focus on creating a positive experience for both pets and their owners.
Job Summary We are seeking a friendly and organized Customer Service Representative to assist pet owners with appointments, service inquiries, and front desk support. This role plays a key part in ensuring smooth daily operations and an excellent client experience.
Responsibilities
Answer incoming calls, emails, and client inquiries
Schedule and confirm grooming appointments
Greet customers and assist with pet check-in and check-out
Process payments and maintain accurate service records
Provide information about grooming and pet care services
Coordinate appointment flow with groomers and bath attendants
Qualifications Minimum requirements
High school diploma or equivalent required
Comfortable working in a pet-friendly environment
Strong communication and organizational skills
Basic computer and scheduling system knowledge
Ability to multitask in a fast-paced setting
Reliable, punctual, and professional demeanor
Benefits
Competitive hourly pay
On-the-job training
Employee discounts on pet grooming services
Supportive, team-oriented environment
Opportunities for growth within the company
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Job Summary We are seeking a friendly and organized Customer Service Representative to assist pet owners with appointments, service inquiries, and front desk support. This role plays a key part in ensuring smooth daily operations and an excellent client experience.
Responsibilities
Answer incoming calls, emails, and client inquiries
Schedule and confirm grooming appointments
Greet customers and assist with pet check-in and check-out
Process payments and maintain accurate service records
Provide information about grooming and pet care services
Coordinate appointment flow with groomers and bath attendants
Qualifications Minimum requirements
High school diploma or equivalent required
Comfortable working in a pet-friendly environment
Strong communication and organizational skills
Basic computer and scheduling system knowledge
Ability to multitask in a fast-paced setting
Reliable, punctual, and professional demeanor
Benefits
Competitive hourly pay
On-the-job training
Employee discounts on pet grooming services
Supportive, team-oriented environment
Opportunities for growth within the company
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