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Customer Service Representative (CSR)

Pawfect Shine, Los Angeles, California, United States, 90079

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About Pawfect Shine Pawfect Shine is a premier pet grooming and wellness company in Los Angeles, dedicated to providing exceptional care for pets in a safe, clean, and welcoming environment. We specialize in bathing, grooming, and wellness services for dogs and cats, with a focus on creating a positive experience for both pets and their owners.

Job Summary We are seeking a friendly and organized Customer Service Representative to assist pet owners with appointments, service inquiries, and front desk support. This role plays a key part in ensuring smooth daily operations and an excellent client experience.

Responsibilities

Answer incoming calls, emails, and client inquiries

Schedule and confirm grooming appointments

Greet customers and assist with pet check-in and check-out

Process payments and maintain accurate service records

Provide information about grooming and pet care services

Coordinate appointment flow with groomers and bath attendants

Qualifications Minimum requirements

High school diploma or equivalent required

Comfortable working in a pet-friendly environment

Strong communication and organizational skills

Basic computer and scheduling system knowledge

Ability to multitask in a fast-paced setting

Reliable, punctual, and professional demeanor

Benefits

Competitive hourly pay

On-the-job training

Employee discounts on pet grooming services

Supportive, team-oriented environment

Opportunities for growth within the company

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