Overview
Maximus is currently looking for a
Customer Service Representative II
to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. You will maintain an active Certified Application Counselor (CAC) certification and assist with special projects, administrative tasks, and new hire training. Location: Kingston, NY. Working time: Full-time. Date: Monday, December 15, 2025. Why Maximus?
Starting pay: $18.00 hourly Work/Life Balance Support – Flexibility tailored to your needs! Competitive Compensation – Bonuses based on performance included! Comprehensive Insurance Coverage – Choose from Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning – 401K Retirement Savings plan with Company Matching Paid Time Off Package – PTO, Holidays, extended sick leave, and Short/Long Term Disability coverage. Holistic Wellness Support – Resources for physical, emotional, and financial wellness through the Employee Assistance Program (EAP). Recognition Platform – Acknowledgement of outstanding employee contributions. Tuition Reimbursement – Invest in ongoing education and development. Employee Perks and Discounts – Additional benefits and discounts for employees. Maximus Wellness Program and Resources – Range of wellness programs and resources. Professional Development Opportunities – Training programs, workshops, and conferences. Essential Duties and Responsibilities
Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols. Deliver individual and group outreach presentations to recipients and community members. Educate recipients about program offerings and enrollment options. Introduce managed care choices to recipients and aid in navigating health care and dental plans. Cultivate positive relationships with county staff, state agencies, community groups, and recipients. Input data directly into specified internal automated systems following project policies. Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required. Support fellow team members in managing and completing daily tasks. Conduct face-to-face and/or virtual outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices. Assist clients with the enrollment/transfer/disenrollment process. Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients. Conduct appointments to assist CYES Program eligible consumers complete their Medicaid application. Assist Call Center Operations and other departments as determined by project management to meet business needs. Regular member of a processing unit within the Outreach department: EEU, Data Entry, Manual Notices. Conduct shadowing / training activities with new hires. Works in assigned special projects. Maintain Certified Application Counselor (CAC) active certification and perform CAC tasks in select counties. Maintain updated knowledge of the New York Medicaid Choice Project. Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template. Perform other duties as assigned by Management. Minimum Requirements
High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience. Prior work experience in customer service, data entry and/or data processing. Experience working with MS Office applications (Excel, Word, and Outlook). Preferred Requirements
Some college or college degree Experience with New York Medicaid 2+ years of experience in customer service or related position Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines. Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment. Home Office Requirements
Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above. Reliable high-speed internet service Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity Minimum 5 Mbps upload speeds Maximus Required Computer Operating System
Windows 10 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5) or newer. For HP Users, removal of SMode may be required. Maximus restricts smartphone and low performing computer platforms from accessing Amazon WorkSpaces (AWS). EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate\'s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus\'s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant\'s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at
applicantaccom@maximus.com .
#J-18808-Ljbffr
Maximus is currently looking for a
Customer Service Representative II
to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. You will maintain an active Certified Application Counselor (CAC) certification and assist with special projects, administrative tasks, and new hire training. Location: Kingston, NY. Working time: Full-time. Date: Monday, December 15, 2025. Why Maximus?
Starting pay: $18.00 hourly Work/Life Balance Support – Flexibility tailored to your needs! Competitive Compensation – Bonuses based on performance included! Comprehensive Insurance Coverage – Choose from Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning – 401K Retirement Savings plan with Company Matching Paid Time Off Package – PTO, Holidays, extended sick leave, and Short/Long Term Disability coverage. Holistic Wellness Support – Resources for physical, emotional, and financial wellness through the Employee Assistance Program (EAP). Recognition Platform – Acknowledgement of outstanding employee contributions. Tuition Reimbursement – Invest in ongoing education and development. Employee Perks and Discounts – Additional benefits and discounts for employees. Maximus Wellness Program and Resources – Range of wellness programs and resources. Professional Development Opportunities – Training programs, workshops, and conferences. Essential Duties and Responsibilities
Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols. Deliver individual and group outreach presentations to recipients and community members. Educate recipients about program offerings and enrollment options. Introduce managed care choices to recipients and aid in navigating health care and dental plans. Cultivate positive relationships with county staff, state agencies, community groups, and recipients. Input data directly into specified internal automated systems following project policies. Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required. Support fellow team members in managing and completing daily tasks. Conduct face-to-face and/or virtual outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices. Assist clients with the enrollment/transfer/disenrollment process. Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients. Conduct appointments to assist CYES Program eligible consumers complete their Medicaid application. Assist Call Center Operations and other departments as determined by project management to meet business needs. Regular member of a processing unit within the Outreach department: EEU, Data Entry, Manual Notices. Conduct shadowing / training activities with new hires. Works in assigned special projects. Maintain Certified Application Counselor (CAC) active certification and perform CAC tasks in select counties. Maintain updated knowledge of the New York Medicaid Choice Project. Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template. Perform other duties as assigned by Management. Minimum Requirements
High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience. Prior work experience in customer service, data entry and/or data processing. Experience working with MS Office applications (Excel, Word, and Outlook). Preferred Requirements
Some college or college degree Experience with New York Medicaid 2+ years of experience in customer service or related position Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines. Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment. Home Office Requirements
Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above. Reliable high-speed internet service Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity Minimum 5 Mbps upload speeds Maximus Required Computer Operating System
Windows 10 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5) or newer. For HP Users, removal of SMode may be required. Maximus restricts smartphone and low performing computer platforms from accessing Amazon WorkSpaces (AWS). EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate\'s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus\'s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant\'s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at
applicantaccom@maximus.com .
#J-18808-Ljbffr