Y. Hata Customer Service Representative
For over 111 years, Y. Hata has proudly supported Hawai'i's foodservice industry as a trusted, locally owned, family-run business. Our legacy is built not only on excellence, but on lasting relationships, tradition, and a deep commitment to our community. At Y. Hata, we're dedicated to providing a purpose-driven workplace where every team member is embraced as part of our Ohana, and where dedication and heart are met with opportunity, support, and growth. As we continue to grow, our focus remains on cultivating a positive, engaging culture rooted in our core values
one where people feel valued, supported, and inspired to thrive. If you're looking to make a meaningful impact and grow with purpose, we invite you to become part of the next chapter in our legacy of heart and excellence. Starting Pay: $21.00 to $25.00 per hour Primary Summary Description: Processes customer orders via telephone, electronic transmission, and fax. Assists customer's in all aspects of the ordering process, including introduction of new products, developing customer solutions, and resolving customer discrepancies. Essential Duties and Responsibilities: Receives and accurately processes orders via electronic transmission, telephone or fax. Has knowledge and follows guidelines in the Customer Service Procedures Manual. Has knowledge and practice of telephone etiquette skills as outlined in the Enhancing Telephone Skills and Technique handbook. Creates mutually successful partnerships by developing customer solutions and introducing new product lines. Manages and follows through with customer orders, discrepancies, and customer concerns. Proficiency in the use of all company proprietary software (i.e. PowerEnterprise, Powersell, Powernet, Insight, etc.). Maintains working knowledge of at least two CSR account positions via cross training. Performs similar and related duties as assigned by supervisor. Uses the Company's Mission/Vision Statements and Core Values as their guiding principles. Qualifications (Education/Experience and Skills): High School Diploma or GED equivalent. One to two years of previous customer service or telemarketing and/or experience preferred. Days/Hours at Work: Regular schedule: Monday through Friday, during standard business hours. May require work beyond regular hours and occasional participation in company functions or events. Why You'll Love Working at Y. Hata: We believe our employees deserve more than just a paycheck. Our comprehensive benefits package is designed to support your well-being, growth, and success
both on and off the job. Rewarding Compensation
Competitive pay, merit increases, and flexible pay options. Your Health Matters
Robust medical, vision, and life insurance; EAP support. Time to Recharge
PTO, paid holidays, and floating holidays. More Than Just Perks
Paid parking, safety gear, uniforms, celebrations, discounts. Investing in You
Tuition assistance and development opportunities. Plan for Tomorrow
401(k), Roth 401(k), and After-Tax 401(k) with company match. Y. Hata & Co., Limited is an equal opportunity employer. We believe in hiring a diverse workforce and people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
For over 111 years, Y. Hata has proudly supported Hawai'i's foodservice industry as a trusted, locally owned, family-run business. Our legacy is built not only on excellence, but on lasting relationships, tradition, and a deep commitment to our community. At Y. Hata, we're dedicated to providing a purpose-driven workplace where every team member is embraced as part of our Ohana, and where dedication and heart are met with opportunity, support, and growth. As we continue to grow, our focus remains on cultivating a positive, engaging culture rooted in our core values
one where people feel valued, supported, and inspired to thrive. If you're looking to make a meaningful impact and grow with purpose, we invite you to become part of the next chapter in our legacy of heart and excellence. Starting Pay: $21.00 to $25.00 per hour Primary Summary Description: Processes customer orders via telephone, electronic transmission, and fax. Assists customer's in all aspects of the ordering process, including introduction of new products, developing customer solutions, and resolving customer discrepancies. Essential Duties and Responsibilities: Receives and accurately processes orders via electronic transmission, telephone or fax. Has knowledge and follows guidelines in the Customer Service Procedures Manual. Has knowledge and practice of telephone etiquette skills as outlined in the Enhancing Telephone Skills and Technique handbook. Creates mutually successful partnerships by developing customer solutions and introducing new product lines. Manages and follows through with customer orders, discrepancies, and customer concerns. Proficiency in the use of all company proprietary software (i.e. PowerEnterprise, Powersell, Powernet, Insight, etc.). Maintains working knowledge of at least two CSR account positions via cross training. Performs similar and related duties as assigned by supervisor. Uses the Company's Mission/Vision Statements and Core Values as their guiding principles. Qualifications (Education/Experience and Skills): High School Diploma or GED equivalent. One to two years of previous customer service or telemarketing and/or experience preferred. Days/Hours at Work: Regular schedule: Monday through Friday, during standard business hours. May require work beyond regular hours and occasional participation in company functions or events. Why You'll Love Working at Y. Hata: We believe our employees deserve more than just a paycheck. Our comprehensive benefits package is designed to support your well-being, growth, and success
both on and off the job. Rewarding Compensation
Competitive pay, merit increases, and flexible pay options. Your Health Matters
Robust medical, vision, and life insurance; EAP support. Time to Recharge
PTO, paid holidays, and floating holidays. More Than Just Perks
Paid parking, safety gear, uniforms, celebrations, discounts. Investing in You
Tuition assistance and development opportunities. Plan for Tomorrow
401(k), Roth 401(k), and After-Tax 401(k) with company match. Y. Hata & Co., Limited is an equal opportunity employer. We believe in hiring a diverse workforce and people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.