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Under the direction of the Membership/Senior Program Director, the Membership Service Associate will provide leadership through excellent customer service by having a clear knowledge of YMCA programs and services. This position has a direct impact on the overall experience of our members and guests.

","descriptionText","Member Service Associate - West Greater Wichita YMCA Writing & Editing Membership Service Associate Under the direction of the Membership/Senior Program Director, the Membership Service Associate will provide leadership through excellent customer service by having a clear knowledge of YMCA programs and services. This position has a direct impact on the overall experience of our members and guests.","shortDescription","Membership Service Associate

Under the direction of the Membership/Senior Program Director, the Membership Service Associate will provide ...","location","Wichita, Kansas, United States, 67202","companyName","Greater Wichita YMCA","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=5106476BACA3B3A046F25F037984FF02&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=38AD3AAA8B7B5054A0DB0286E2F8D573","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at Greater Wichita YMCA","isManualPosted","costPerClick",0.16,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2495450836-member-service-associate-west","strippedDescription","Membership Service AssociateUnder the direction of the Membership/Senior Program Director, the Membership Service Associate will provide leadership through excellent customer service by having a clear knowledge of YMCA programs and services. This position has a direct impact on the overall experience of our members and guests.","parsedLocation",{"_467":468,"_469":470,"_471":472,"_473":194,"_474":194,"_475":476},"city","Wichita","state","Kansas","country","United States","street1","street2","postal_code","67202","displayPublishedAt","10 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=Greater+Wichita+YMCA","searchLocationPath","/jobs?location=Wichita%2C+Kansas%2C+United+States%2C+67202","searchTitlePath","/jobs?keyword=Member+Service+Associate+-+West","featuredCompany",{"_425":490,"_15":374,"_491":428,"_74":-5,"_492":493,"_243":494,"_442":495,"_496":-5,"_497":498,"_499":-5,"_500":501,"_502":503,"_504":505,"_452":506,"_460":507,"_454":508},1072,"agency","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[513,521,535,545,552],{"_429":428,"_433":514,"_452":453,"_444":445,"_243":515,"_440":516,"_427":428,"_111":517,"_431":194,"_432":194,"_454":453,"_442":443,"_425":518,"_455":456,"_430":127,"_477":478,"_460":519,"_479":517,"_480":443,"_482":483,"_484":485,"_486":520},["D",1770598800000],"Fitness Floor Associate

Under the direction of the Wellness/Fitness Director, the Fitness Floor Associate (FFA) is responsible for ensuring members and guests have an exceptional experience while on the fitness floor. The FFA will create a safe, welcoming environment and provide excellent customer service to all members and guests.

","Fitness Floor Associate

Under the direction of the Wellness/Fitness Director, the Fitness Floor Associate (FFA) is responsible for ensurin...","Fitness Floor Associate - West YMCA",["B","2495467673"],"/jobs/2495467673-fitness-floor-associate-west-ymca","/jobs?keyword=Fitness+Floor+Associate+-+West+YMCA",{"_429":428,"_433":522,"_452":453,"_444":523,"_243":524,"_440":525,"_427":428,"_111":526,"_431":194,"_432":194,"_454":453,"_442":527,"_425":528,"_455":529,"_430":115,"_477":530,"_460":531,"_479":526,"_480":527,"_482":532,"_484":533,"_486":534},["D",1771092000000],"YMCA of the USA","The Wichita YMCAs are some of the finest facilities in the nation. Affordable living and amazing community.

Job Description\nGENERAL FUNCTION:

Under the direction of the Sr Program Director/Branch Director, the Wellness Director provides leadership and management for the branch Fitness and Group Exercise department operations, staff, budget, fundraising, as well as the program and membership experience in accordance with all Greater Wichita YMCA policies, procedures and standards. A 40-hour work week will be necessary to accomplish the assigned duties.

Job Responsibilities\nStaff Development

Recruiting, hiring, training, developing, scheduling and managing a high-performing staff focused on providing exceptional service and work well as a team.

Developing strategies to provide support and motivation to staff for the achievement of goals and retention.

Reviewing and evaluating staff performance.

Provide progressive customer service and sales training to all fitness staff.

Developing strategies to motivate staff and achieve goals.

Maintaining staff retention through positive reinforcement and support.

Responsible for monthly documented staff meetings/development and trainings.

Ensuring staff certification records are current and fulfill all in-service standards.

Program Operations

Effectively communicating the mission, vision and values of the Wichita YMCA.

Ensuring all programs comply with YMCA standards and methods of operation.

Integrating member-service and engagement strategies into all programs to ensure positive member recruitment and retention.

If needed, providing personal training up to 12 hours per week for YMCA clients.

Building and expanding the program enrollment and participation.

Keeping accurate records of attendance, retention, member and non-member participation.

Ensuring progress reports are distributed consistently to program participants.

Monitor and evaluate delivery and effectiveness of programs and staff for the highest possible level of quality.

Being visible to staff and members.

Responding to all member and community inquiries and concerns within 24 hours.

Communicating program information, changes and needs in a timely manner to supervisor and branch staff.

Fiscal Management

Developing, monitoring and meeting or exceeding budget targets.

Producing effective and efficient staff schedules within set payroll budget parameters.

Strong Community Campaign | Financial Development

Providing leadership for assigned aspects of Strong Community Campaign, special events and other fund development to ensure fundraising goals are met.

Facilities Development

Maintaining complete familiarity with all risk management procedures and policies.

Maintaining program area and equipment in an orderly, clean and safe condition. Reporting any irregularities to maintenance personnel.

Conducting multiple daily walk-throughs on the fitness floor to ensure all fitness equipment is clean, safe and in working order and engage members.

Keeping an up-to-date inventory on all equipment, materials and supplies.

Other

Serving as a member of the branch management team performing specific duties which support the overall success of branch operations.

Communicating information promptly to all branch leadership and departmental staff.

Attending applicable training and conferences to further professional development.

All other duties as assigned.

Effect on End Result\nProviding leadership and guidance to ensure the achievement of goals and objectives of the Fitness and Group Exercise Departments with high levels of participation, satisfaction and retention of members, participants and staff.

Qualifications\nEducation/Experience Requirements

Minimum age of 21.

Bachelor’s Degree in related field.

Relevant experience in wellness.

Job Requirements

Commitment to the YMCA mission, vision and values.

Must attend New Employee Orientation within 30 days of hire.

Complete CPR/AED, First Aid, O2, Fitness Modules, 4/8 Week Fitness or Group Exercise Training, YUSA Online Trainings, Foundations of Group Exercise or Strengthening & Conditioning, Accepted Certification for Fitness or Group Exercise, Listen First Workshop in accordance with Conditions of Employment.

Understand and abide by all policies and procedures as set forth by the association.

Work a schedule that reflects the needs of the branch.

Essential Functions\nPhysical/Mental Requirements

Must be able to frequently perform the following physical activities; jump, bend, stoop, kneel, twist, reach with hands, sit, stand for extended periods of time, walk, run, lift and carry up to 50 pounds, and communicate verbally.

Must be able to perform work both indoors and out and be exposed to prevalent weather conditions.

Must be able to visually see all sections of an assigned zone or area of responsibility.

Must be able to adequately hear noises and distinguish distress signals.

Must possess ability to remain alert and maintain concentration for long periods of time to ensure safety of participants.

Must possess ability to make independent and sound decisions in a rapidly changing environment.

Must be able to show initiative in the absence of supervision.

Must be able to relate to and work with diverse groups of people in a friendly and consistent manner.

Must be able to handle questions/concerns and resolve conflicts in a courteous and professional manner.

Must maintain a neat and professional appearance.

#J-18808-Ljbffr\n","The Wichita YMCAs are some of the finest facilities in the nation. Affordable living and amazing community.

Job Description\nGENERAL FUNCTI...","Wellness Director","Wichita, Kansas, United States, 67232",["B","2569242681"],"Work at YMCA of the USA","4 days ago","/jobs/2569242681-wellness-director","/jobs?keyword=YMCA+of+the+USA","/jobs?location=Wichita%2C+Kansas%2C+United+States%2C+67232","/jobs?keyword=Wellness+Director",{"_429":428,"_433":536,"_452":453,"_444":537,"_243":538,"_440":539,"_427":428,"_111":526,"_431":194,"_432":194,"_454":453,"_442":527,"_425":540,"_455":541,"_430":115,"_477":542,"_460":543,"_479":526,"_480":527,"_482":544,"_484":533,"_486":534},["D",1771178400000],"The National Council of Young Men’s Christian Associations of the United States of America","GENERAL FUNCTION:

Under the direction of the Sr Program Director/Branch Director, the Wellness Director provides leadership and management for the branch Fitness and Group Exercise department operations, staff, budget, fundraising, as well as the program and membership experience in accordance with all Greater Wichita YMCA policies, procedures and standards. A 40-hour work week will be necessary to accomplish the assigned duties.

Job Responsibilities\nStaff Development

Recruiting, hiring, training, developing, scheduling and managing a high-performing staff focused on providing exceptional service and work well as a team.

Developing strategies to provide support and motivation to staff for the achievement of goals and retention.

Reviewing and evaluating staff performance.

Provide progressive customer service and sales training to all fitness staff.

Developing strategies to motivate staff and achieve goals.

Maintaining staff retention through positive reinforcement and support.

Responsible for monthly documented staff meetings/development and trainings.

Ensuring staff certification records are current and fulfill all in-service standards.

Program Operations

Effectively communicating the mission, vision and values of the Wichita YMCA.

Ensuring all programs comply with YMCA standards and methods of operation.

Integrating member-service and engagement strategies into all programs to ensure positive member recruitment and retention.

If needed, providing personal training up to 12 hours per week for YMCA clients.

Building and expanding the program enrollment and participation.

Keeping accurate records of attendance, retention, member and non-member participation.

Ensuring progress reports are distributed consistently to program participants.

Monitor and evaluate delivery and effectiveness of programs and staff for the highest possible level of quality.

Being visible to staff and members.

Responding to all member and community inquiries and concerns within 24 hours.

Communicating program information, changes and needs in a timely manner to supervisor and branch staff.

Fiscal Management

Developing, monitoring and meeting or exceeding budget targets.

Producing effective and efficient staff schedules within set payroll budget parameters.

Strong Community Campaign | Financial Development

Providing leadership for assigned aspects of Strong Community Campaign, special events and other fund development to ensure fundraising goals are met.

Facilities Development

Maintaining complete familiarity with all risk management procedures and policies.

Maintaining program area and equipment in an orderly, clean and safe condition. Reporting any irregularities to maintenance personnel.

Conducting multiple daily walk‑throughs on the fitness floor to ensure all fitness equipment is clean, safe and in working order and engage members.

Keeping an up-to-date inventory on all equipment, materials and supplies.

Other

Serving as a member of the branch management team performing specific duties which support the overall success of branch operations.

Communicating information promptly to all branch leadership and departmental staff.

Attending applicable training and conferences to further professional development.

All other duties as assigned.

Effect on End Result\nProviding leadership and guidance to ensure the achievement of goals and objectives of the Fitness and Group Exercise Departments with high levels of participation, satisfaction and retention of members, participants and staff.

Education/Experience Requirements

Minimum age of 21.

Bachelor’s Degree in related field.

Relevant experience in wellness.

Job Requirements

Commitment to the YMCA mission, vision and values.

Must attend New Employee Orientation within 30 days of hire.

Complete CPR/AED, First Aid, O2, Fitness Modules, 4/8 Week Fitness or Group Exercise Training, YUSA Online Trainings, Foundations of Group Exercise or Strengthening & Conditioning, Accepted Certification for Fitness or Group Exercise, Listen First Workshop in accordance with Conditions of Employment.

Understand and abide by all policies and procedures as set forth by the association.

Work a schedule that reflects the needs of the branch.

#J-18808-Ljbffr\n","GENERAL FUNCTION:

Under the direction of the Sr Program Director/Branch Director, the Wellness Director provides leadership and management...",["B","2583149273"],"Work at The National Council of Young Men’s Christian Associations of the United States of America","3 days ago","/jobs/2583149273-wellness-director","/jobs?keyword=The+National+Council+of+Young+Men%E2%80%99s+Christian+Associations+of+the+United+States+of+America",{"_429":428,"_433":546,"_452":453,"_444":537,"_243":547,"_440":548,"_427":428,"_111":526,"_431":194,"_432":194,"_454":453,"_442":527,"_425":549,"_455":541,"_430":115,"_477":550,"_460":551,"_479":526,"_480":527,"_482":544,"_484":533,"_486":534},["D",1770130800000],"Overview

GENERAL FUNCTION: Under the direction of the Sr Program Director/Branch Director, the Wellness Director provides leadership and management for the branch Fitness and Group Exercise department operations, staff, budget, fundraising, as well as the program and membership experience in accordance with all Greater Wichita YMCA policies, procedures and standards. A 40 hour work week will be necessary to accomplish the assigned duties.\nResponsibilities

Staff Development:\nRecruiting, hiring, training, developing, scheduling and managing a high performing staff focused on providing exceptional service and work well as a team.\nDeveloping strategies to provide support and motivation to staff for the achievement of goals and retention.\nReviewing and evaluating staff performance.\nProvide progressive customer service and sales training to all fitness staff.\nDeveloping strategies to motivate staff and achieve goals.\nMaintaining staff retention through positive reinforcement and support.\nResponsible for monthly documented staff meetings/development and trainings.\nEnsuring staff certification records are current and fulfill all in-service standards.\nProgram Operations:\nEffectively communicating the mission, vision and values of the Wichita YMCA.\nEnsuring all programs comply with YMCA standards and methods of operation.\nIntegrating member-service and engagement strategies into all programs to ensure positive member recruitment and retention.\nIf needed, providing personal training up to 12 hours per week for YMCA clients.\nBuilding and expanding the program enrollment and participation.\nKeeping accurate records of attendance, retention, member and non-member participation.\nEnsuring progress reports are distributed consistently to program participants.\nMonitor and evaluate delivery and effectiveness of programs and staff for the highest possible level of quality.\nBeing visible to staff and members.\nResponding to all member and community inquiries and concerns within 24 hours.\nCommunicating program information, changes and needs in a timely manner to supervisor and branch staff.\nFiscal Management:\nDeveloping, monitoring and meeting or exceeding budget targets.\nProducing effective and efficient staff schedules within set payroll budget parameters.\nStrong Community Campaign/Financial Development:\nProviding leadership for assigned aspects of Strong Community Campaign, special events and other fund development to ensure fundraising goals are met.\nFacilities Development:\nMaintaining complete familiarity with all risk management procedures and policies.\nMaintaining program area and equipment in an orderly, clean and safe condition. Reporting any irregularities to maintenance personnel.\nConducting multiple daily walk-throughs on the fitness floor to ensure all fitness equipment is clean, safe and in working order and engage members.\nKeeping an up-to-date inventory on all equipment, materials and supplies.\nOther:\nServing as a member of the branch management team performing specific duties which support the overall success of branch operations.\nCommunicating information promptly to all branch leadership and departmental staff.\nAttending applicable training and conferences to further professional development.\nResponsible for screening for abuse risk, providing ongoing supervision and training, offering regular feedback on boundaries, enforcing policies and procedures, responding promptly to violations, taking reports seriously and confidentially, following mandated reporting, communicating the organization's commitment to consumer protection, and reporting essential information to the correct point of contact.\nChild Abuse Prevention - Responsible for adhering to boundary policies, attending required training, reporting concerns, following mandated reporting policy, fulfilling job-specific responsibilities such as maintaining and securing unused areas, and ensuring proper sign-in/out procedures.\nAll other duties as assigned.\nEFFECT ON END RESULT:

Providing leadership and guidance to ensure the achievement of goals and objectives of the Fitness and Group Exercise Departments with high levels of participation, satisfaction and retention of members, participants and staff.\nEducation/Experience Requirements

Minimum age of 21\nMinimum one year management experience\nRelevant department experience and certifications\nBachelor’s degree preferred\nJob Requirements

Commitment to the YMCA mission, vision and values\nMust attend New Employee Orientation within 30 days of hire\nComplete CPR/AED, First Aid, O2, Fitness Modules, 4/8 Week Fitness or Group Exercise Training, YUSA Online Trainings, Foundations of Group Exercise or Strengthening & Conditioning, Accepted Certification for Fitness or Group Exercise, Listen First Workshop in accordance with Conditions of Employment\nUnderstand and abide-by all policies and procedures as set forth by the association\nWork a schedule that reflects the needs of the branch

#J-18808-Ljbffr\n","Overview

GENERAL FUNCTION: Under the direction of the Sr Program Director/Branch Director, the Wellness Director provides leadership and m...",["B","2420414067"],"15 days ago","/jobs/2420414067-wellness-director",{"_429":428,"_433":553,"_452":453,"_444":537,"_243":554,"_440":555,"_427":428,"_111":556,"_431":194,"_432":194,"_454":453,"_442":527,"_425":557,"_455":541,"_430":115,"_477":558,"_460":559,"_479":556,"_480":527,"_482":544,"_484":533,"_486":560},["D",1770656400000],"Overview

GENERAL FUNCTION: Under the guidance of the Senior Program/Branch Director, the Membership Director provides leadership and management for the branch member services, staff, budget and fundraising in accordance with all Greater Wichita YMCA policies, procedures and standards. A 40-hour work week will be necessary to accomplish the assigned duties.\nResponsibilities

Staff/Volunteer Development: Recruiting, hiring, training, developing, and scheduling and managing a high-performing staff focused on providing exceptional service and work well as a team.\nDeveloping strategies to provide support and motivation to staff for the achievement of goals and retention.\nProviding progressive customer service and sales training to all membership staff.\nReviewing and evaluating staff performance.\nDeveloping strategies to motivate staff and volunteers to achieve goals.\nMaintaining staff and volunteer retention through positive reinforcement and support.\nResponsible for safety drills/audits, monthly documented staff meetings/development and trainings.\nEnsuring staff certification records are current and fulfill all in-service standards.\nProgram Operations

Effectively communicating the mission, vision and values of the Wichita YMCA.\nEnsuring all programs comply with YMCA standards and methods of operation.\nIntegrating member-service and engagement strategies into all programs to ensure positive member recruitment and retention.\nMonitoring and evaluating delivery and effectiveness of member services and continually striving to attain the highest possible level of quality.\nMonitoring daily membership numbers, weekly score card, etc.\nCoordinating with the Association business office as necessary on financial transactions.\nEnsuring proper implementation of front desk procedures. Reviewing and updating desk procedures with supervisor and communicate changes to all branch staff.\nHaving comprehensive knowledge of Association-wide programs, as needed for the education of Member Service staff.\nEnsuring all membership and program information is tactfully displayed and available.\nBeing visible to staff and members.\nResponding to all member and community inquiries and concerns within 24 hours.\nResponsible for screening for abuse risk, providing ongoing supervision and training, offering regular feedback on boundaries, enforcing policies and procedures, responding promptly to violations, taking reports seriously and confidentially, following mandated reporting, communicating the organization's commitment to consumer protection, and reporting essential information to correct point of contact.\nCommunicating program information, changes and needs in a timely manner to supervisor and branch staff.\nFiscal Management

Developing, monitoring and meeting or exceeding budget targets.\nProducing effective and efficient staff schedules within set payroll budget parameters.\nStrong Community Campaign/Financial Development

Providing leadership for assigned aspects of Strong Community Campaign, special events and other fund development to ensure fundraising goals are met.\nFacilities

Maintaining complete familiarity with all risk management procedures and policies.\nMaintaining program area and equipment in an orderly, clean and safe condition. Reporting any irregularities to maintenance personnel.\nKeeping an up-to-date inventory on all equipment, materials and supplies.\nOther

Serving as a member of the branch management team, performing specific duties that support the overall success of branch operations.\nCommunicating information promptly to all branch leadership and departmental staff.\nChild Abuse Prevention - Responsible for adhering to boundary policies, attending required training, reporting concerns, following mandated reporting policy, fulfilling job-specific responsibilities such as maintaining and securing unused areas, and ensuring proper sign-in/out procedures. Attending applicable training and conferences to further professional development.\nAll other duties as assigned.\nEffect on End Result

Providing leadership and guidance to ensure the achievement of goals and objectives of Sports programs with high levels of participation, satisfaction and retention of members, participants and staff.\nEducation/Experience Requirements

Minimum age of 21\nOne year management experience required to include hiring, firing, reviewing, and budget\nRelevant department experience\nBachelor’s degree in related field preferred\nJob Requirements

Commitment to the YMCA mission, vision and values\nMust attend New Employee Orientation within 30 days of hire\nComplete CPR/AED, First Aid, O2, and Listen First Workshop in accordance with Conditions of Employment\nLearn all emergency procedures and action plans for the branch\nUnderstand and abide-by all policies and procedures as set forth by the association\nWork a schedule that reflects the needs of the branch; including evenings and weekends

#J-18808-Ljbffr\n","Overview

GENERAL FUNCTION: Under the guidance of the Senior Program/Branch Director, the Membership Director provides leadership and manag...","Membership Director",["B","2504734441"],"9 days ago","/jobs/2504734441-membership-director","/jobs?keyword=Membership+Director","actionData","errors"]