Customer Service Representative
Massachusetts Staffing, Pittsfield, Massachusetts, United States, 01202
Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our client's team in Pittsfield, Massachusetts. In this contract to permanent position, you will play a key role in delivering outstanding service and support to clients within the financial services industry. This opportunity is ideal for individuals who excel at communication, problem-solving, and providing exceptional customer experiences. Responsibilities: Handle incoming calls professionally while addressing customer inquiries and resolving issues promptly. Manage outbound calls to follow up on client requests or provide additional information. Accurately input customer orders and maintain detailed records in the system. Collaborate with team members to ensure seamless customer interactions and satisfaction. Offer clear and concise information to clients regarding products, services, and procedures. Identify opportunities to enhance customer service processes and provide feedback to management. Maintain a thorough understanding of company policies and procedures to ensure compliance. Troubleshoot basic issues and escalate complex challenges to appropriate departments. Stay updated on industry trends and company offerings to provide accurate information. Demonstrate adaptability in handling diverse customer needs and scenarios. Requirements: Proven experience in customer service, preferably in a call center or similar environment. Strong communication skills with the ability to articulate clearly and effectively. Proficiency in handling inbound and outbound calls with professionalism. Familiarity with order entry processes and maintaining accurate records. Ability to work collaboratively in a team-oriented environment. Excellent problem-solving skills and the ability to manage challenging situations. Basic computer skills and familiarity with customer service software. High level of organizational skills and attention to detail.
We are looking for a dedicated Customer Service Representative to join our client's team in Pittsfield, Massachusetts. In this contract to permanent position, you will play a key role in delivering outstanding service and support to clients within the financial services industry. This opportunity is ideal for individuals who excel at communication, problem-solving, and providing exceptional customer experiences. Responsibilities: Handle incoming calls professionally while addressing customer inquiries and resolving issues promptly. Manage outbound calls to follow up on client requests or provide additional information. Accurately input customer orders and maintain detailed records in the system. Collaborate with team members to ensure seamless customer interactions and satisfaction. Offer clear and concise information to clients regarding products, services, and procedures. Identify opportunities to enhance customer service processes and provide feedback to management. Maintain a thorough understanding of company policies and procedures to ensure compliance. Troubleshoot basic issues and escalate complex challenges to appropriate departments. Stay updated on industry trends and company offerings to provide accurate information. Demonstrate adaptability in handling diverse customer needs and scenarios. Requirements: Proven experience in customer service, preferably in a call center or similar environment. Strong communication skills with the ability to articulate clearly and effectively. Proficiency in handling inbound and outbound calls with professionalism. Familiarity with order entry processes and maintaining accurate records. Ability to work collaboratively in a team-oriented environment. Excellent problem-solving skills and the ability to manage challenging situations. Basic computer skills and familiarity with customer service software. High level of organizational skills and attention to detail.