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Provides service and information to current and prospective members through positive communication.\nEssential duties and responsibilities include the following. Other duties may be assigned. Promotes and incorporates the YMCA five core values in...

","descriptionText","Member Customer Service Representative - Perry YMCA of Greater Houston Sales & Business Development Job Title Provides service and information to current and prospective members through positive communication. Essential duties and responsibilities include the following. Other duties may be assigned. Promotes and incorporates the YMCA five core values in...","shortDescription","Job Title

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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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ESSENTIAL DUTIES AND RESPONSIBILITIES\ninclude the following. Other duties may be assigned.

Promotes and incorporates the YMCA five core values into all activities.

Answers inquiries and provides information on YMCA membership and programs.

Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone DSL, contributing to member retention.

Builds relationships with members; helps members connect with one another and the YMCA.

Responds介绍and resolves members concerns.

Enrolls new members and processes membership applications.

Registers members and participants in classes and programs.

Conducts interviews and/or toursführer facility responsive to the needs of the prospective members; sells memberships.

Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.

Reports suspicious and inappropriate behaviors and policy violations.

Follows mandated abuse and incident reporting requirements.

Meets timelines and deadlines related to supporting systems and employee compliance. Example includes but is not limited to Kronos Workforce Ready for review and approval of time sheets.

Attends staff meetings and trainings as required.

Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

YMCA Culture & Cause Expectations\nOur mission and core values are brought to life by our culture. It’s who are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. As a cause driven leader you are expected to be:

Welcoming -Accept neighbors eagerly, warmly, hospitably, and as equal participants.

Nurturing -To care for, support, and help develop through encouragement.

Hopeful-Take an optimistic or positive view of future outcomes.

Determined - oherwydd complete strength and concentrated attention to the cause.

Genuine –To be honest and open in relationships with others.

YMCA Competencies (Leader)\nMission Advancement:

Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund‑raising.

Collaboration:

Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view sanitaria and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness:

Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high‑value experience for members.

Personal Growth:

Pursues self‑development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up‑to‑date knowledge and skills in technology.

QUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityphrine required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum age of 16 years old.

Certifications required within 30 days of hire: CPR/AED, and First Aid.

Excellent interpersonal and problem solving skills.

Ability to connect with people of diverse backgrounds.

Previous customer service, sales or related experience.

Basic knowledge of computers.

LANGUAGE SKILLS\nAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKैंड\nAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY\nAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to resolve routine problems. Ability to maintain confidentiality. Ability to be sensitive and alert to the needs, feelings, and safety of others.

PHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee frequently is required to walk. The employee frequently is required to use hands to finger, handle, and/or feel objects, tools, and/or controls. The employee must occasionally lift and/or move up to 10 pounds. Possess adequate vision and hearing to safely monitor environment and(Ilive) communicate with members.

WORK ENVIRONMENT\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Equal Employment Opportunities Statement\nThe YMCA of Greater Houston provides Equal Employment Opportunities for employment to all employees and applicants, including disability and protected veteran status.

#J-18808-Ljbffr\n","SUMMARY\nProvides service and information to current and prospective members through positive communication.

ESSENTIAL DUTIES AND RESPONSIB...","Member Customer Service Representative","League City, Texas, us, 77574",["B","2212118458"],"27 days ago","/jobs/2212118458-member-customer-service-representative","/jobs?location=League+City%2C+Texas%2C+us%2C+77574","/jobs?keyword=Member+Customer+Service+Representative","actionData","errors"]