Personal Banker
This position is the focal point in the branch for sales, service and/or referral opportunities in support of the overall branch goals and striving to make lifelong relationships with our customers. This position services existing customers and assists customers with transactions. As part of a team, Personal Bankers will play a vital role in living our commitment to the highest ethical standards and maintain the values trusted by our customers and communities. Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals. Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations. Essential functions and performance areas include developing new customer relationships and/or retaining and expanding existing relationships by proactively identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals; participating in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encourages utilization of products when necessary; taking ownership of the customer experience, including opening accounts, cross-selling other products and resolving issues as appropriate; building new customer relationships through frequent interactions with customers; proactively contacting customers to ensure customer satisfaction; proactively educating customers on utilizing available access channels; actively participating in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch; assisting in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction; maintaining thorough knowledge of bank policy and procedures required, including but not limited to processing retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment; maintaining thorough knowledge of bank regulatory requirements included but not limited to Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security; maintaining proficiency in all bank products and services throughout all delivery channels including; but not limited to, deposit products and electronic services as well as loan products; maintaining trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers; adhering to Southern Bank Telephone Standards, supporting a favorable environment for open communication and addresses concerns or problems in an open manner; maintaining attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays; may be asked to assist at various branches across Southern Bank's footprint; and, completes and performs any other duties as assigned. Knowledge, skills and abilities include a demonstrated positive and helpful attitude toward both internal and external customers; good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors; good computer skills; and, excellent customer service skills. Education, training and experience requirements include a high school diploma or equivalent. Core competencies include family & trust, rooted & service, innovation & strength, building customer loyalty, applied learning, and quality orientation.
This position is the focal point in the branch for sales, service and/or referral opportunities in support of the overall branch goals and striving to make lifelong relationships with our customers. This position services existing customers and assists customers with transactions. As part of a team, Personal Bankers will play a vital role in living our commitment to the highest ethical standards and maintain the values trusted by our customers and communities. Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals. Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations. Essential functions and performance areas include developing new customer relationships and/or retaining and expanding existing relationships by proactively identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals; participating in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encourages utilization of products when necessary; taking ownership of the customer experience, including opening accounts, cross-selling other products and resolving issues as appropriate; building new customer relationships through frequent interactions with customers; proactively contacting customers to ensure customer satisfaction; proactively educating customers on utilizing available access channels; actively participating in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch; assisting in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction; maintaining thorough knowledge of bank policy and procedures required, including but not limited to processing retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment; maintaining thorough knowledge of bank regulatory requirements included but not limited to Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security; maintaining proficiency in all bank products and services throughout all delivery channels including; but not limited to, deposit products and electronic services as well as loan products; maintaining trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers; adhering to Southern Bank Telephone Standards, supporting a favorable environment for open communication and addresses concerns or problems in an open manner; maintaining attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays; may be asked to assist at various branches across Southern Bank's footprint; and, completes and performs any other duties as assigned. Knowledge, skills and abilities include a demonstrated positive and helpful attitude toward both internal and external customers; good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors; good computer skills; and, excellent customer service skills. Education, training and experience requirements include a high school diploma or equivalent. Core competencies include family & trust, rooted & service, innovation & strength, building customer loyalty, applied learning, and quality orientation.