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Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. Clearly articulates our company's mission and values.

","descriptionText","Membership Lead- Monty Ballard YMCA of Greater Houston Sales & Business Development Job Title Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. Clearly articulates our company's mission and values.","shortDescription","Job Title

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes member...","location","Katy, Texas, United States, 77493","companyName","YMCA of Greater Houston","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=23486790BD1BEB26CD210CBF5575575A&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=BC65137C139F7338A50882401EE46164","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at YMCA of Greater Houston","isManualPosted","costPerClick",0.16,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2495463596-membership-lead-monty-ballard","strippedDescription","Job TitleDelivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. Clearly articulates our company's mission and values.","parsedLocation",{"_467":468,"_469":470,"_471":472,"_473":194,"_474":194,"_475":476},"city","Katy","state","Texas","country","United States","street1","street2","postal_code","77493","displayPublishedAt","4 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=YMCA+of+Greater+Houston","searchLocationPath","/jobs?location=Katy%2C+Texas%2C+United+States%2C+77493","searchTitlePath","/jobs?keyword=Membership+Lead-+Monty+Ballard","featuredCompany",{"_425":490,"_15":491,"_492":428,"_74":493,"_494":495,"_243":496,"_442":497,"_498":-5,"_499":-5,"_500":-5,"_501":-5,"_502":503,"_504":505,"_452":493,"_460":506,"_454":493},211,"Mansueto Ventures","agency","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[511,520,527,541,551],{"_429":428,"_433":512,"_452":453,"_444":445,"_243":513,"_440":514,"_427":428,"_111":436,"_431":194,"_432":194,"_454":453,"_442":515,"_425":516,"_455":456,"_430":127,"_477":517,"_460":518,"_479":436,"_480":515,"_482":483,"_484":519,"_486":487},["D",1770069600000],"Position Summary

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. Clearly articulates our commitment to youth development, healthy living and social responsibility.\nEssential Functions

Promotes and incorporates the YMCA five core values into all activities.\nAnswers inquiries and provides information on YMCA membership and programs.\nProvides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.\nBuilds relationships with members; helps members connect with one another and the YMCA.\nResponds to and resolves members concerns.\nEnrolls new members and processes membership applications.\nRegisters members and participants in classes and programs.\nConducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.\nAdministrative duties delegated from the Member Services Director.\nImplements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.\nReports suspicious and inappropriate behaviors and policy violations.\nFollows mandated abuse and incident reporting requirements.\nMeets timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.\nAttends staff meetings and trainings as required.\nYMCA Culture & Cause Expectations

Our mission and core values are brought to life by our culture. It's who are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be:\nWelcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.\nNurturing-To care for, support, and help develop through encouragement.\nHopeful-Take an optimistic or positive view of future outcomes.\nDetermined-To devote full strength and concentrated attention to the cause.\nGenuine-To be honest and open in relationships with others.\nYMCA Competencies (Leader)

Mission Advancement : Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.\nCollaboration : Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.\nOperational Effectiveness : Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.\nPersonal Growth : Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.\nQualifications

Certifications required within 30 days of hire: CPR/AED, and First Aid.\nExcellent interpersonal and problem solving skills.\nAbility to connect with people of diverse backgrounds.\nPrevious customer service, sales or related experience.\nMinimum age 18 years old.\nBasic knowledge of computers.\nAdditional Qualifications

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.\nMATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.\nREASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to resolve routine problems. Ability to maintain confidentiality. Ability to be sensitive and alert to the needs, feelings, and safety of others.\nPHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to stand, walk, and talk and hear. The employee frequently is required to walk. The employee frequently is required to use hands to finger, handle, and/or feel objects, tools, and/or controls The employee must occasionally lift and/or move up to 10 pounds. Possess adequate vision and hearing to safely monitor environment and effective communicate with members\nWORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThe noise level in the work environment is usually moderate.\nThe YMCA of Greater Houston provides Equal Employment Opportunities for employment to all employees and applicants, including disability and protected veteran status.

#J-18808-Ljbffr\n","Position Summary

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Position Summary:

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. Clearly articulates our commitment to youth development, healthy living and social responsibility.

Essential Functions:\nPromotes and incorporates the YMCA five core values into all activities.\nAnswers inquiries and provides information on YMCA membership and programs.\nProvides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.\nBuilds relationships with members; helps members connect with one another and the YMCA.\nResponds to and resolves members concerns.\nEnrolls new members and processes membership applications.\nRegisters members and participants in classes and programs.\nConducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.\nAdministrative duties delegated from the Member Services Director.\nImplements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.\nReports suspicious and inappropriate behaviors and policy violations.\nFollows mandated abuse and incident reporting requirements.\nMeets timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.\nAttends staff meetings and trainings as required.\nYMCA Culture & Cause Expectations

Our mission and core values are brought to life by our culture. It's who are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be:

Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.

Nurturing-To care for, support, and help develop through encouragement.

Hopeful-Take an optimistic or positive view of future outcomes.

Determined-To devote full strength and concentrated attention to the cause.

Genuine-To be honest and open in relationships with others.

YMCA Competencies (Leader):

Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications:

Certifications required within 30 days of hire: CPR/AED, and First Aid.\nExcellent interpersonal and problem solving skills.\nAbility to connect with people of diverse backgrounds.\nPrevious customer service, sales or related experience.\nMinimum age 18 years old.\nBasic knowledge of computers.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to resolve routine problems. Ability to maintain confidentiality. Ability to be sensitive and alert to the needs, feelings, and safety of others.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk and hear. The employee frequently is required to walk. The employee frequently is required to use hands to finger, handle, and/or feel objects, tools, and/or controls The employee must occasionally lift and/or move up to 10 pounds. Possess adequate vision and hearing to safely monitor environment and effective communicate with members

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The YMCA of Greater Houston provides Equal Employment Opportunities for employment to all employees and applicants, including disability and protected veteran status.\n","Description

Position Summary:

Delivers excellent service to all members, guests, and program participants. Responds to member and...",["B","2386351229"],"12 days ago","/jobs/2386351229-membership-lead-monty-ballard",{"_429":428,"_433":528,"_452":453,"_444":529,"_243":530,"_440":531,"_427":428,"_111":532,"_431":194,"_432":194,"_454":453,"_442":533,"_425":534,"_455":535,"_430":127,"_477":536,"_460":537,"_479":532,"_480":533,"_482":538,"_484":539,"_486":540},["D",1770429600000],"West Suburban YMCA | Newton, MA","Member Services Representative

The West Suburban YMCA is seeking enthusiastic Member Services Representatives to join our team at our Wells Ave location - part time employees are needed! Scheduled hours range from 12-15 or 15-20 hours a week. Various shifts are available and opportunities to pick additional shifts include:\nWeekday Openings 5am-9am\nWeekday Day shifts\nWeekday Closings 6-10pm\nWeekend Shifts 6:30am-12:30pm and 12:30pm-7:00pm\nIf you have a preferred availability, let us know in your cover letter or application.\nFree membership!\nInclusive, fun and welcoming culture!\nSupportive environment where all team members thrive!\nPosition Summary:\nDelivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.\nEssential Functions:\n1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.\n2. Conduct tours responsive to the needs of prospective members; sells memberships.\n3. Builds authentic, effective relationships with members; helps members connect with one another and the YMCA.\n4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.\n5. Ensures that the lobby and desk areas are clean and adequately supplied with informational materials, schedules, forms, and promotional items.\n6. Conducts routine cleaning of area, records as appropriate.\n7. Applies all YMCA policies dealing with member services.\n8. May monitor the locker rooms as required.\n9. Knows/reviews all emergency procedures and responds to emergency situations immediately in accordance with YMCA policies and procedures. Completes related reports as required.\n10. Attends all staff meetings and in-service trainings.\n11. Must present a professional demeanor in proper uniform.\n12. Willingness to accept responsibilities and duties other than those assigned.\nQualifications:\n1. Certifications required within 30 days of hire: CPR/AED, and First Aid.\n2. Excellent interpersonal and problem-solving skills.\n3. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.\n4. Previous customer service, sales or related experience.\n5. Basic knowledge of computers.\n6. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.\n7. Ability to prioritize in an environment that has substantial fluctuations in volume. Detail oriented and excellent organizational skills.\nPhysical Demands:\n1. Ability to continuously stand or walk for length of shift.\n2. Ability to bend, squat, climb stairs and lift up to 25 lbs.\nThe West Suburban YMCA is a charitable organization that welcomes all by creating a community that hires individuals of any age, race, gender, religion, heritage, economic circumstance, or physical ability. We focus on youth development, healthy living and social responsibility to ensure all children, adults and families are healthy, confident and connected.\n*After completing the application process, you will have the opportunity to complete your Talent Profile by joining our Talent Community!

","Member Services Representative

The West Suburban YMCA is seeking enthusiastic Member Services Representatives to join our team at our Well...","Member Service Representative","Newton, Massachusetts, United States, 02458",["B","2467305200"],"Work at West Suburban YMCA | Newton, MA","6 days ago","/jobs/2467305200-member-service-representative","/jobs?keyword=West+Suburban+YMCA+%7C+Newton%2C+MA","/jobs?location=Newton%2C+Massachusetts%2C+United+States%2C+02458","/jobs?keyword=Member+Service+Representative",{"_429":428,"_433":542,"_452":453,"_444":445,"_243":543,"_440":544,"_427":428,"_111":545,"_431":194,"_432":194,"_454":453,"_442":546,"_425":547,"_455":456,"_430":127,"_477":525,"_460":548,"_479":545,"_480":546,"_482":483,"_484":549,"_486":550},["D",1769868000000],"Overview\nBrief Description: Provides service and information to current and prospective members through positive communication.

Responsibilities

Promotes and incorporates the YMCA five core values into all activities.

Answers inquiries and provides information on YMCA membership and programs.

Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.

Builds relationships with members; helps members connect with one another and the YMCA.

Responds to and resolves members concerns.

Enrolls new members and processes membership applications.

Registers members and participants in classes and programs.

Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.

Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.

Report suspicious and inappropriate behaviors and policy violations.

Follows mandated abuse and incident reporting requirements.

Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.

Attends staff meetings and trainings as required.

Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

YMCA Culture & Cause Expectations\nOur mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. As a cause driven leader you are expected to be:

Welcoming - Accept neighbors eagerly, warmly, hospitably, and as equal participants.

Nurturing - To care for, support, and help develop through encouragement.

Hopeful - Take an optimistic or positive view of future outcomes.

Determined - To devote full strength and concentrated attention to the cause.

Genuine - To be honest and open in relationships with others.

YMCA Competencies (Leader)\nMission Advancement:

Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration:

Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness:

Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth:

Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses up-to-date knowledge and skills in technology.

Qualifications\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum age of 16 years old.

Certifications required within 30 days of hire: CPR/AED, and First Aid.

Excellent interpersonal and problem solving skills.

Ability to connect with people of diverse backgrounds.

Previous customer service, sales or related experience.

Basic knowledge of computers.

Language Skills\nAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills\nAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability\nAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to resolve routine problems. Ability to maintain confidentiality. Ability to be sensitive and alert to the needs, feelings, and safety of others.

Physical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk and hear. The employee frequently is required to walk. The employee frequently is required to use hands to finger, handle, and/or feel objects, tools, and/or controls. The employee must occasionally lift and/or move up to 10 pounds. Possess adequate vision and hearing to safely monitor environment and effective communicate with members.

Work Environment\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The YMCA of Greater Houston provides Equal Employment Opportunities for employment to all employees and applicants, including disability and protected veteran status.

#J-18808-Ljbffr\n","Overview\nBrief Description: Provides service and information to current and prospective members through positive communication.

Responsibi...","Member Customer Service Representative - Fort Bend","Missouri City, Texas, United States, 77489",["B","2376486562"],"/jobs/2376486562-member-customer-service-representative-fort-bend","/jobs?location=Missouri+City%2C+Texas%2C+United+States%2C+77489","/jobs?keyword=Member+Customer+Service+Representative+-+Fort+Bend",{"_429":428,"_433":552,"_452":453,"_444":445,"_243":553,"_440":554,"_427":428,"_111":555,"_431":194,"_432":194,"_454":453,"_442":556,"_425":557,"_455":456,"_430":127,"_477":558,"_460":559,"_479":555,"_480":556,"_482":483,"_484":560,"_486":561},["D",1770832800000],"Description

SUMMARY

Provides service and information to current and prospective members through positive communication.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.\nPromotes and incorporates the YMCA five core values into all activities.\nAnswers inquiries and provides information on YMCA membership and programs.\nProvides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.\nBuilds relationships with members; helps members connect with one another and the YMCA.\nResponds to and resolves members concerns.\nEnrolls new members and processes membership applications.\nRegisters members and participants in classes and programs.\nConducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.\nImplements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.\nReport suspicious and inappropriate behaviors and policy violations.\nFollows mandated abuse and incident reporting requirements.\nMeet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.\nAttends staff meetings and trainings as required.\nOther duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

YMCA Culture & Cause Expectations

Our mission and core values are brought to life by our culture. It's who are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be:

Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.

Nurturing-To care for, support, and help develop through encouragement.

Hopeful-Take an optimistic or positive view of future outcomes.

Determined-To devote full strength and concentrated attention to the cause.

Genuine-To be honest and open in relationships with others.

YMCA Competencies (Leader):

Mission Advancement:

Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

C

ollaboration : Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness : Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth : Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nMinimum age of 16 years old.\nCertifications required within 30 days of hire: CPR/AED, and First Aid.\nExcellent interpersonal and problem solving skills.\nAbility to connect with people of diverse backgrounds.\nPrevious customer service, sales or related experience.\nBasic knowledge of computers.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to resolve routine problems. Ability to maintain confidentiality. Ability to be sensitive and alert to the needs, feelings, and safety of others.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk and hear. The employee frequently is required to walk. The employee frequently is required to use hands to finger, handle, and/or feel objects, tools, and/or controls The employee must occasionally lift and/or move up to 10 pounds. Possess adequate vision and hearing to safely monitor environment and effective communicate with members

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The YMCA of Greater Houston provides Equal Employment Opportunities for employment to all employees and applicants, including disability and protected veteran status.\n","Description

SUMMARY

Provides service and information to current and prospective members through positive communication.

...","Member Customer Service Representative - Vic Coppinger","Pearland, Texas, us, 77588",["B","2530566264"],"1 days ago","/jobs/2530566264-member-customer-service-representative-vic-coppinger","/jobs?location=Pearland%2C+Texas%2C+us%2C+77588","/jobs?keyword=Member+Customer+Service+Representative+-+Vic+Coppinger","actionData","errors"]