Client Support Representative
Now Hiring: Client Support Analyst Location: Costa Mesa, 91626 Schedule: Monday
Friday 8:00 AM
5:00 PM Pay: $21 per hour About the Role: A client in Costa Mesa is seeking a Client Support Analyst to join their dynamic team! In this role, you will be the go-to expert for our wide range of legal support services. You'll interact with clients via email and phone, providing top-tier support and solutions. If you're customer-focused, professional, and a strong communicator, this may be the perfect fit for you. Key Responsibilities: Investigate and resolve client issues thoroughly and efficiently Respond promptly to client and sales partner inquiries Set up and guide new client accounts using our online portal Conduct status checks on transcripts and video files Assist with front-end processing for settled cases Provide job price quotes for completed services Collaborate with internal departments to resolve client concerns Continuously suggest and implement workflow improvements Demonstrate deep understanding of our legal service offerings Ensure all service level agreements are consistently met or exceeded Perform additional duties as assigned by leadership Requirements: High school diploma or GED required Minimum 3 years of customer service or client support experience Professional email and phone communication skills Industry or legal service experience preferred but not required Prior administrative or office experience is a plus What We're Looking For: Strong attention to detail and excellent listening skills Confident problem-solver with great communication abilities Positive, cheerful demeanor and a genuine desire to help Dependable, adaptable, and eager to learn Please apply if you're interested and we can talk more about it. Thank you!
Now Hiring: Client Support Analyst Location: Costa Mesa, 91626 Schedule: Monday
Friday 8:00 AM
5:00 PM Pay: $21 per hour About the Role: A client in Costa Mesa is seeking a Client Support Analyst to join their dynamic team! In this role, you will be the go-to expert for our wide range of legal support services. You'll interact with clients via email and phone, providing top-tier support and solutions. If you're customer-focused, professional, and a strong communicator, this may be the perfect fit for you. Key Responsibilities: Investigate and resolve client issues thoroughly and efficiently Respond promptly to client and sales partner inquiries Set up and guide new client accounts using our online portal Conduct status checks on transcripts and video files Assist with front-end processing for settled cases Provide job price quotes for completed services Collaborate with internal departments to resolve client concerns Continuously suggest and implement workflow improvements Demonstrate deep understanding of our legal service offerings Ensure all service level agreements are consistently met or exceeded Perform additional duties as assigned by leadership Requirements: High school diploma or GED required Minimum 3 years of customer service or client support experience Professional email and phone communication skills Industry or legal service experience preferred but not required Prior administrative or office experience is a plus What We're Looking For: Strong attention to detail and excellent listening skills Confident problem-solver with great communication abilities Positive, cheerful demeanor and a genuine desire to help Dependable, adaptable, and eager to learn Please apply if you're interested and we can talk more about it. Thank you!