Overview
Employer Industry: Technology (Social Media)
Why consider this job opportunity
- Salary range up to $397,206 USD
- Opportunity for equity in the company
- Chance to lead and mentor a talented team of program managers
- Work in a flexible environment with limited in-person collaboration
- Engage in a culture that prioritizes equity, inclusion, and inspiration
- Be part of a mission-driven organization focused on innovation and customer experience
What to Expect (Job Responsibilities)
- Develop and execute the vision, strategy, and roadmap for TPM Support Operations aligned with business objectives
- Identify best-in-class automation rates and support experiences, creating a plan for achieving parity
- Lead, mentor, and grow a team of program managers, driving their professional development
- Partner with cross-functional leaders to address gaps in support tooling, process, governance, and reporting
- Establish and track critical metrics for TPM operations, delivering insights and outcomes to leadership
What is Required (Qualifications)
- 10+ years of experience in technical program management, support operations, or a related field, with at least 5 years of people management experience
- Proven ability to build, lead, and inspire large, distributed teams in a dynamic environment
- Strong track record of designing and implementing operational support strategies and change management initiatives
- Deep expertise in external Gen AI tools and their applicability in support operations
- Bachelor’s degree in a relevant, technology-related field such as Computer Science, Engineering, or IT, or equivalent experience
How to Stand Out (Preferred Qualifications)
- Experience working in a high-growth technology company or fast-paced environment
- Exceptional communication, collaboration, empathy, and stakeholder management skills
- Proven ability to influence and align conflicts of interest with executive stakeholders
#Technology #ProgramManagement #Leadership #Innovation #CustomerExperience
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr