Bilingual (English/Spanish) Customer Service Representative
SC State Credit Union, West Columbia, South Carolina, United States, 29172
Overview
Join our dedicated team at SC State Credit Union in Columbia, South Carolina, as a Full Time Bilingual (English/Spanish) Customer Service Representative. This onsite position offers an exciting opportunity to connect with a diverse member base and make a meaningful impact by providing exceptional service. You'll be part of a high-performance culture where excellence and customer-centricity are at the forefront of everything we do. You can enjoy the benefits of working in a supportive environment that values your skills and contributions. Become a trusted resource for our Spanish-speaking members and help us foster a community of financial success and accessibility. Responsibilities
Your day as a Bilingual (English/Spanish) Customer Service Representative Assist members with inquiries and transactions in both English and Spanish, ensuring clarity and understanding in every interaction. Address member needs efficiently, including account inquiries or resolving issues. Engage with members over the phone, delivering personalized service while maintaining a positive and professional demeanor. Collaborate with team members to enhance service delivery and uphold standards of excellence. Regularly update knowledge of products and services to provide accurate information and recommendations. Nurture relationships and foster customer loyalty to support a member-focused experience. Qualifications
Strong verbal and written communication skills in both Spanish and English. Active listening, empathy, and problem-solving abilities. Professional demeanor and adaptability in a dynamic environment. Time management and organizational skills for handling multiple tasks while delivering exceptional service. Benefits
Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance 401K with employer matching contributions Tuition Reimbursement Federal Reserve Banks Holiday Schedule And more! Join our team today!
If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you! #J-18808-Ljbffr
Join our dedicated team at SC State Credit Union in Columbia, South Carolina, as a Full Time Bilingual (English/Spanish) Customer Service Representative. This onsite position offers an exciting opportunity to connect with a diverse member base and make a meaningful impact by providing exceptional service. You'll be part of a high-performance culture where excellence and customer-centricity are at the forefront of everything we do. You can enjoy the benefits of working in a supportive environment that values your skills and contributions. Become a trusted resource for our Spanish-speaking members and help us foster a community of financial success and accessibility. Responsibilities
Your day as a Bilingual (English/Spanish) Customer Service Representative Assist members with inquiries and transactions in both English and Spanish, ensuring clarity and understanding in every interaction. Address member needs efficiently, including account inquiries or resolving issues. Engage with members over the phone, delivering personalized service while maintaining a positive and professional demeanor. Collaborate with team members to enhance service delivery and uphold standards of excellence. Regularly update knowledge of products and services to provide accurate information and recommendations. Nurture relationships and foster customer loyalty to support a member-focused experience. Qualifications
Strong verbal and written communication skills in both Spanish and English. Active listening, empathy, and problem-solving abilities. Professional demeanor and adaptability in a dynamic environment. Time management and organizational skills for handling multiple tasks while delivering exceptional service. Benefits
Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance 401K with employer matching contributions Tuition Reimbursement Federal Reserve Banks Holiday Schedule And more! Join our team today!
If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you! #J-18808-Ljbffr