Principal Delivery Consultant - Connect and Conversational AI, Amazon Connect Ce
Amazon, Arlington, Virginia, United States, 22201
Principal Delivery Consultant - Connect and Conversational AI, Amazon Connect Center of Delivery Excellence
Job ID: 3164960 | Amazon Web Services, Inc. Application deadline: Feb 11, 2026 The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you\'ll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You\'ll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You\'ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, you will provide guidance on industry trends, emerging technologies, and innovative solutions, and you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. Key job responsibilities Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs Providing technical guidance and troubleshooting support throughout project delivery Collaborating with stakeholders to gather requirements and propose effective migration strategies Acting as a trusted advisor to customers on industry trends and emerging technologies Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team THE AWS PROFESSIONAL SERVICES ORGANIZATION is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings to help customers achieve outcomes related to enterprise cloud adoption and delivers focused guidance through global specialty practices across solutions, technologies, and industries. Basic Qualifications
Bachelor\'s degree in Computer Science, Math, or a related field 8+ years of experience in cloud architecture and implementation 8+ years of experience as a contact center technology architect, enterprise IT architect or senior contact center developer working with leading contact center technology platforms and applications (e.g., Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce) 5+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment 8+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9) Preferred Qualifications
AWS experience, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred Experience with automation and scripting (e.g., Terraform, Python) Knowledge of security and compliance standards (e.g., HIPAA, GDPR) Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and deployment skills Experience incorporating generative and agentic AI into the contact center (voice or chat bots, agent assist or next best action), including architecture design, model selection and integration, prompt engineering, and data preparation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Pursuant to the Los Angeles County Fair Chance Ordinance and the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\'re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Mountain View - 210,200.00 - 284,300.00 USD annually USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually USA, CO, Denver - 182,800.00 - 247,300.00 USD annually USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually USA, IL, Chicago - 182,800.00 - 247,300.00 USD annually USA, NY, New York - 201,000.00 - 272,000.00 USD annually USA, TX, Austin - 182,800.00 - 247,300.00 USD annually USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually Important FAQs for current Government employees: Before proceeding, please review the following FAQs https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Job ID: 3164960 | Amazon Web Services, Inc. Application deadline: Feb 11, 2026 The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you\'ll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You\'ll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You\'ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, you will provide guidance on industry trends, emerging technologies, and innovative solutions, and you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. Key job responsibilities Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs Providing technical guidance and troubleshooting support throughout project delivery Collaborating with stakeholders to gather requirements and propose effective migration strategies Acting as a trusted advisor to customers on industry trends and emerging technologies Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team THE AWS PROFESSIONAL SERVICES ORGANIZATION is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings to help customers achieve outcomes related to enterprise cloud adoption and delivers focused guidance through global specialty practices across solutions, technologies, and industries. Basic Qualifications
Bachelor\'s degree in Computer Science, Math, or a related field 8+ years of experience in cloud architecture and implementation 8+ years of experience as a contact center technology architect, enterprise IT architect or senior contact center developer working with leading contact center technology platforms and applications (e.g., Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce) 5+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment 8+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9) Preferred Qualifications
AWS experience, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred Experience with automation and scripting (e.g., Terraform, Python) Knowledge of security and compliance standards (e.g., HIPAA, GDPR) Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and deployment skills Experience incorporating generative and agentic AI into the contact center (voice or chat bots, agent assist or next best action), including architecture design, model selection and integration, prompt engineering, and data preparation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Pursuant to the Los Angeles County Fair Chance Ordinance and the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\'re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Mountain View - 210,200.00 - 284,300.00 USD annually USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually USA, CO, Denver - 182,800.00 - 247,300.00 USD annually USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually USA, IL, Chicago - 182,800.00 - 247,300.00 USD annually USA, NY, New York - 201,000.00 - 272,000.00 USD annually USA, TX, Austin - 182,800.00 - 247,300.00 USD annually USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually Important FAQs for current Government employees: Before proceeding, please review the following FAQs https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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