We’re looking for a hands-on
Technical Systems Administrator
to support our corporate and warehouse environments. In this role, you’ll be the go-to technical expert onsite—troubleshooting hardware and software issues, supporting desktop and warehouse systems, and helping keep operations running smoothly. You’ll also serve as an escalation point and mentor for junior technicians, playing a key role in improving processes and delivering excellent support to end users. What You’ll Do
Provide advanced desktop and technical support (hardware, software, printers, connectivity) Act as the onsite escalation point and technical lead Manage PCs and iPads from procurement through deployment and retirement Track and maintain IT assets and lifecycle documentation Monitor and resolve tickets using ServiceNow Document issues, troubleshooting steps, and resolutions clearly Support audio-visual systems as needed Provide first-line support for warehouse automation systems (including some physical equipment troubleshooting) Coordinate with vendors and operations teams during outages Support IT security and vulnerability remediation efforts Mentor and train junior support staff Participate in an on-call rotation for occasional nights/weekends Lead or support site-level IT initiatives Minimal travel (less than 5%) What We’re Looking For
5–7 years of IT support, systems administration, or IT service management experience (or 3+ years in a senior TSA-level role) Strong troubleshooting skills across hardware, software, and networks Solid understanding of networking basics (TCP/IP, VLANs, routing) Experience working with ticketing systems (ServiceNow preferred) Familiarity with ITIL concepts and best practices Ability to work independently, prioritize effectively, and communicate clearly Customer-focused mindset with a team-oriented approach
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Technical Systems Administrator
to support our corporate and warehouse environments. In this role, you’ll be the go-to technical expert onsite—troubleshooting hardware and software issues, supporting desktop and warehouse systems, and helping keep operations running smoothly. You’ll also serve as an escalation point and mentor for junior technicians, playing a key role in improving processes and delivering excellent support to end users. What You’ll Do
Provide advanced desktop and technical support (hardware, software, printers, connectivity) Act as the onsite escalation point and technical lead Manage PCs and iPads from procurement through deployment and retirement Track and maintain IT assets and lifecycle documentation Monitor and resolve tickets using ServiceNow Document issues, troubleshooting steps, and resolutions clearly Support audio-visual systems as needed Provide first-line support for warehouse automation systems (including some physical equipment troubleshooting) Coordinate with vendors and operations teams during outages Support IT security and vulnerability remediation efforts Mentor and train junior support staff Participate in an on-call rotation for occasional nights/weekends Lead or support site-level IT initiatives Minimal travel (less than 5%) What We’re Looking For
5–7 years of IT support, systems administration, or IT service management experience (or 3+ years in a senior TSA-level role) Strong troubleshooting skills across hardware, software, and networks Solid understanding of networking basics (TCP/IP, VLANs, routing) Experience working with ticketing systems (ServiceNow preferred) Familiarity with ITIL concepts and best practices Ability to work independently, prioritize effectively, and communicate clearly Customer-focused mindset with a team-oriented approach
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