Overview
DEPT OF TRANSPORTATION – Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Posting for: Customer Service Representative 1 & 3. Job location: Motor Vehicle Administration, 1703 E. Larkspur Ln., Tempe, AZ 85288. Posting details: Salary: $16.0424 - $18.0807; Grade: 13-16; Closing date: 02/09/2026. Responsibilities
Customer Service Representative 1:
Provide motor vehicle services for licensing, titling, testing, and permits at a local MVD field office. Ensure timeliness and accuracy of work products, security, and validation of documents. Work in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures. Customer Service Representative 3:
Provide motor vehicle services for licensing, titles, testing, and permits at a local MVD field office. Ensure timeliness and accuracy of work products, security and validation of documents. Work in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures. Requires one year of previous MVD experience or successful completion of training with adherence to performance standards (typically six months). Job Duties
Customer Service Representative 1:
Learn to process credentials and title work, examine documents and applications for accuracy, validity, and security to meet ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures. Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Data entry and review required. Administer testing, including operator knowledge and skills testing. Conduct level 1 vehicle inspections, including VIN validation. Capture customers’ photo, signature, and application information for credential eligibility/issuance. Determine, collect, and evaluate fees; use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory. Participate in process improvement activities, including the use and application of process improvement. Identify potential gaps in processes and recommend solutions to gain efficiencies, reduce cost, and increase customer service. Customer Service Representative 3:
Process credentials and title work, examine documents and applications for accuracy, validity, and security per ADOT/MVD rules, statutes (ARS Title 28), policies, and procedures. Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Data entry and review required. Administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers’ photo, signature, and application information for credential eligibility/issuance. Determine, collect, and evaluate fees; use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory. Participate in process improvement activities. Identify potential gaps in processes and recommend solutions to gain efficiencies, reduce cost, and increase customer service. Knowledge, Skills & Abilities (KSAs)
Knowledge:
Knowledge of ADOT/MVD rules, regulations, processes, and procedures; ability to learn them. Skills:
Verbal and written communication with a customer-centric focus; typing or keyboarding at a rate to meet productivity. Ability:
Adapt to a changing environment and processes; stand or sit for long periods; work in an office environment; operate a PC/computer and proprietary MVD software. Selective Preferences
CSR 1 – Entry level training position; requires no experience. CSR 3 – One year previous MVD experience in title & registration and/or driver’s licenses OR successful completion of training with adherence to performance standards (typically within 6 months). Pre-Employment Requirements
Must possess and maintain a valid driver’s license. Background check and fingerprinting are required. As this position may require driving or the use of a vehicle, employees operating on state business must possess and retain a current, valid class-appropriate driver’s license; complete required training; pass driver’s license record checks; drive with a current, unexpired, and valid license; maintain acceptable driving records; complete required driver training. If operating a personally owned vehicle on state business, maintain statutorily required liability insurance. All newly hired state employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits
The Arizona Department of Administration offers a comprehensive benefits package, including sick leave, vacation with 10 paid holidays per year, Paid Parental Leave (pilot program) up to 12 weeks per year, health and dental insurance, retirement plan, life insurance and long-term disability insurance, and optional benefits such as short-term disability and deferred compensation plans. Learn more about Paid Parental Leave pilot program and the State of Arizona benefits page. Retirement
Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us
For questions about this career opportunity, contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone at (602) 712-8188 option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation by calling (602) 712-8188 option 3. Requests should be made early to arrange accommodation. ADOT is an Equal Employment Opportunity Employer.
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DEPT OF TRANSPORTATION – Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Posting for: Customer Service Representative 1 & 3. Job location: Motor Vehicle Administration, 1703 E. Larkspur Ln., Tempe, AZ 85288. Posting details: Salary: $16.0424 - $18.0807; Grade: 13-16; Closing date: 02/09/2026. Responsibilities
Customer Service Representative 1:
Provide motor vehicle services for licensing, titling, testing, and permits at a local MVD field office. Ensure timeliness and accuracy of work products, security, and validation of documents. Work in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures. Customer Service Representative 3:
Provide motor vehicle services for licensing, titles, testing, and permits at a local MVD field office. Ensure timeliness and accuracy of work products, security and validation of documents. Work in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures. Requires one year of previous MVD experience or successful completion of training with adherence to performance standards (typically six months). Job Duties
Customer Service Representative 1:
Learn to process credentials and title work, examine documents and applications for accuracy, validity, and security to meet ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures. Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Data entry and review required. Administer testing, including operator knowledge and skills testing. Conduct level 1 vehicle inspections, including VIN validation. Capture customers’ photo, signature, and application information for credential eligibility/issuance. Determine, collect, and evaluate fees; use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory. Participate in process improvement activities, including the use and application of process improvement. Identify potential gaps in processes and recommend solutions to gain efficiencies, reduce cost, and increase customer service. Customer Service Representative 3:
Process credentials and title work, examine documents and applications for accuracy, validity, and security per ADOT/MVD rules, statutes (ARS Title 28), policies, and procedures. Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Data entry and review required. Administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers’ photo, signature, and application information for credential eligibility/issuance. Determine, collect, and evaluate fees; use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory. Participate in process improvement activities. Identify potential gaps in processes and recommend solutions to gain efficiencies, reduce cost, and increase customer service. Knowledge, Skills & Abilities (KSAs)
Knowledge:
Knowledge of ADOT/MVD rules, regulations, processes, and procedures; ability to learn them. Skills:
Verbal and written communication with a customer-centric focus; typing or keyboarding at a rate to meet productivity. Ability:
Adapt to a changing environment and processes; stand or sit for long periods; work in an office environment; operate a PC/computer and proprietary MVD software. Selective Preferences
CSR 1 – Entry level training position; requires no experience. CSR 3 – One year previous MVD experience in title & registration and/or driver’s licenses OR successful completion of training with adherence to performance standards (typically within 6 months). Pre-Employment Requirements
Must possess and maintain a valid driver’s license. Background check and fingerprinting are required. As this position may require driving or the use of a vehicle, employees operating on state business must possess and retain a current, valid class-appropriate driver’s license; complete required training; pass driver’s license record checks; drive with a current, unexpired, and valid license; maintain acceptable driving records; complete required driver training. If operating a personally owned vehicle on state business, maintain statutorily required liability insurance. All newly hired state employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits
The Arizona Department of Administration offers a comprehensive benefits package, including sick leave, vacation with 10 paid holidays per year, Paid Parental Leave (pilot program) up to 12 weeks per year, health and dental insurance, retirement plan, life insurance and long-term disability insurance, and optional benefits such as short-term disability and deferred compensation plans. Learn more about Paid Parental Leave pilot program and the State of Arizona benefits page. Retirement
Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us
For questions about this career opportunity, contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone at (602) 712-8188 option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation by calling (602) 712-8188 option 3. Requests should be made early to arrange accommodation. ADOT is an Equal Employment Opportunity Employer.
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