MRO Customer Service Representative (Onsite)
Pratt & Whitney, Saint Louis, Missouri, United States, 63146
Overview
Collins Aerospace, Aerostructures Aftermarket Chula Vista Maintenance, Repair and Overhaul Facility is looking to bring on a Customer Service Representative who manages global airline nacelle repair needs, responds to customer inquiries, documents procedures, collects data, and provides information to customers to resolve concerns. This is an individual contributor opportunity. This is an onsite position in Chula Vista, CA. What You Will Do
Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing customer support for aftermarket repair orders Communicate with customers by telephone or electronically to provide information about organization products and services, manage customer accounts, and address customer concerns Process customer orders and quotes in accordance with Standard Work procedures Promote products/services to ensure business targets are met Provide after-sales support for client contracts to ensure customers satisfaction Coordinate with operations, shipping, and inventory warehouse to expedite or trace shipments Perform duties related to overall customer service and account management Consistently document customer service needs to identify patterns and maintain quality Provide periodic reports to management and be responsible for leading real-time problem resolution activities Must Have Qualifications
Typically requires a university degree and 8 years of prior relevant experience in customer service OR an Advanced Degree in a related field and a minimum of 5 years relevant experience in customer service Preferred Qualifications
Manufacturing processes experience Ability to read engineering drawings Experience with account management, business processes, distribution, high profile customer support, leading teams Microsoft Office applications including use of Access & PowerPoint Leading Kaizen/Continuous Improvement activities Working knowledge of SAP or equivalent business system Experience with Power BI and CRM a plus Additional Information
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 118,300 USD - 224,900 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Benefits may include medical, dental, vision, life insurance, disability, 401(k) match, flexible spending accounts, flexible work schedules, parental leave, paid time off, holidays, and more. Benefits vary by business unit and collective-bargaining status. Short- and long-term incentive programs may apply depending on position level and bargaining status. Payments under these programs are not guaranteed and depend on performance and other factors. This is a U.S.-based role; if the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits apply. RTX anticipates the application window closing approximately 40 days from the posting date, but may shorten or extend based on business needs. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms
Read policy and terms by visiting the company’s privacy policy page.
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Collins Aerospace, Aerostructures Aftermarket Chula Vista Maintenance, Repair and Overhaul Facility is looking to bring on a Customer Service Representative who manages global airline nacelle repair needs, responds to customer inquiries, documents procedures, collects data, and provides information to customers to resolve concerns. This is an individual contributor opportunity. This is an onsite position in Chula Vista, CA. What You Will Do
Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing customer support for aftermarket repair orders Communicate with customers by telephone or electronically to provide information about organization products and services, manage customer accounts, and address customer concerns Process customer orders and quotes in accordance with Standard Work procedures Promote products/services to ensure business targets are met Provide after-sales support for client contracts to ensure customers satisfaction Coordinate with operations, shipping, and inventory warehouse to expedite or trace shipments Perform duties related to overall customer service and account management Consistently document customer service needs to identify patterns and maintain quality Provide periodic reports to management and be responsible for leading real-time problem resolution activities Must Have Qualifications
Typically requires a university degree and 8 years of prior relevant experience in customer service OR an Advanced Degree in a related field and a minimum of 5 years relevant experience in customer service Preferred Qualifications
Manufacturing processes experience Ability to read engineering drawings Experience with account management, business processes, distribution, high profile customer support, leading teams Microsoft Office applications including use of Access & PowerPoint Leading Kaizen/Continuous Improvement activities Working knowledge of SAP or equivalent business system Experience with Power BI and CRM a plus Additional Information
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 118,300 USD - 224,900 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Benefits may include medical, dental, vision, life insurance, disability, 401(k) match, flexible spending accounts, flexible work schedules, parental leave, paid time off, holidays, and more. Benefits vary by business unit and collective-bargaining status. Short- and long-term incentive programs may apply depending on position level and bargaining status. Payments under these programs are not guaranteed and depend on performance and other factors. This is a U.S.-based role; if the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits apply. RTX anticipates the application window closing approximately 40 days from the posting date, but may shorten or extend based on business needs. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms
Read policy and terms by visiting the company’s privacy policy page.
#J-18808-Ljbffr