Overview
Primary Job Role
Maintains company standards in housekeeping and contamination control. Primary Job Role
Maintains company standards in housekeeping and contamination control. Greets customer promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt. Supports key business initiatives such as freight recovery, service charge reduction, returns and collections. Assists customer in a consultative manner to provide best solution while determining urgency, including "Need by Date" and accurately capturing pertinent data (call log). Knowledgeable on CAT and other Prime Product lines. Stays current on all informational resources and training curriculum. Clear communication with customer on processing, tracking and completion of orders. Relays pertinent customer information to management that could impact "Trusted Partner" relationship. Performs other duties as assigned. Essential Job Competencies
Responsibilities
Greet customers promptly and professionally; confirm order accuracy and obtain required signatures on receipt.
Support key business initiatives such as freight recovery, service charge reduction, returns and collections.
Assist customers in a consultative manner to provide the best solution while determining urgency, including Need by Date and capturing pertinent data (call log).
Remain knowledgeable on CAT and other Prime Product lines; stay current on informational resources and training curriculum.
Communicate processing, tracking and completion of orders; relay customer information to management that could impact the Trusted Partner relationship.
Perform other duties as assigned.
Qualifications
Education And Experience Formal Education: High School diploma or GED Experience: 1-2 years
Not Required But Highly Desired Criteria Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs. Able to easily and effectively comprehend, speak and write in English Basic phone and email knowledge and etiquette Warehouse operations experience Updating of Knowledge: Job requirements change requiring re-training to stay current every 1-2 years.
Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving
Job requires complex problem solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions. Awareness and intervention is expected to prevent problems from occurring.
Creativity
Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
Autonomy
Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.
Working Environment
Stress Load
Constant exposure to these stresses (more than 80% of the time).
Workload Fluctuation
Job frequently involves changes in priorities, complexity and/or quantity of work.
Work Schedule
Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.
Organizational Impact
A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Supervisory Responsibility
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)
Physical Demands
NA Not Applicable
O Occasionally - (up to 3 hours/day)
F Frequently - (3-6 hours/day)
C Constantly - (6-8 hours/day)
Environmental Conditions
NA Not Applicable
O Inside conditions Protection from weather but not necessarily from temperature change.
O Outside environmental conditions No effective protection from weather.
NA Extreme cold Temperatures below 32 degrees for periods of more than one hour.
NA Extreme heat Temperatures above 100 degrees for periods of more than one hour.
O Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level
NA Vibration Exposure to oscillating movements of the extremities of whole body.
NA Hazards Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
NA Atmospheric conditions One or more of the following conditions that affect the respiratory system or the skin Fumes, odors, dust, mists, gases or poor ventilation.
NA Oils There is air and/or skin exposure to oils and other cutting fluids.
NA Air particulates / contaminants the worker is required to wear respirator.
RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
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Primary Job Role
Maintains company standards in housekeeping and contamination control. Primary Job Role
Maintains company standards in housekeeping and contamination control. Greets customer promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt. Supports key business initiatives such as freight recovery, service charge reduction, returns and collections. Assists customer in a consultative manner to provide best solution while determining urgency, including "Need by Date" and accurately capturing pertinent data (call log). Knowledgeable on CAT and other Prime Product lines. Stays current on all informational resources and training curriculum. Clear communication with customer on processing, tracking and completion of orders. Relays pertinent customer information to management that could impact "Trusted Partner" relationship. Performs other duties as assigned. Essential Job Competencies
Responsibilities
Greet customers promptly and professionally; confirm order accuracy and obtain required signatures on receipt.
Support key business initiatives such as freight recovery, service charge reduction, returns and collections.
Assist customers in a consultative manner to provide the best solution while determining urgency, including Need by Date and capturing pertinent data (call log).
Remain knowledgeable on CAT and other Prime Product lines; stay current on informational resources and training curriculum.
Communicate processing, tracking and completion of orders; relay customer information to management that could impact the Trusted Partner relationship.
Perform other duties as assigned.
Qualifications
Education And Experience Formal Education: High School diploma or GED Experience: 1-2 years
Not Required But Highly Desired Criteria Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs. Able to easily and effectively comprehend, speak and write in English Basic phone and email knowledge and etiquette Warehouse operations experience Updating of Knowledge: Job requirements change requiring re-training to stay current every 1-2 years.
Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving
Job requires complex problem solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions. Awareness and intervention is expected to prevent problems from occurring.
Creativity
Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
Autonomy
Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.
Working Environment
Stress Load
Constant exposure to these stresses (more than 80% of the time).
Workload Fluctuation
Job frequently involves changes in priorities, complexity and/or quantity of work.
Work Schedule
Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.
Organizational Impact
A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Supervisory Responsibility
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)
Physical Demands
NA Not Applicable
O Occasionally - (up to 3 hours/day)
F Frequently - (3-6 hours/day)
C Constantly - (6-8 hours/day)
Environmental Conditions
NA Not Applicable
O Inside conditions Protection from weather but not necessarily from temperature change.
O Outside environmental conditions No effective protection from weather.
NA Extreme cold Temperatures below 32 degrees for periods of more than one hour.
NA Extreme heat Temperatures above 100 degrees for periods of more than one hour.
O Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level
NA Vibration Exposure to oscillating movements of the extremities of whole body.
NA Hazards Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
NA Atmospheric conditions One or more of the following conditions that affect the respiratory system or the skin Fumes, odors, dust, mists, gases or poor ventilation.
NA Oils There is air and/or skin exposure to oils and other cutting fluids.
NA Air particulates / contaminants the worker is required to wear respirator.
RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr