Leasing Consultant - Remote PM - Remote
Corvias Group, Louisiana, Missouri, United States, 63353
At Corvias, you’ll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it’s at the heart of the Corvias employment experience.
Overview
At Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission. Remote work notice:
While the role is remote, the successful candidate must live within a reasonable driving distance to one of the 7 military bases where we have housing: Ft. Rucker, AL; Ft. Riley, KS; Ft. Polk, LA; Ft. Meade, MD; Aberdeen Proving Grounds (APG), MD; Ft. Bragg, NC; and Ft. Sill, OK. How You\'ll Contribute to the Team
The Leasing Consultant is a customer-focused sales position responsible for facilitating the leasing process, tracking progress from initial contact through lease generation. This remote role handles a high volume of inbound and outbound calls and requires strong customer engagement, excellent time management, in-depth product knowledge, active listening, and the tenacity to convert leads to residents. The ability to meet key performance indicators for occupancy while meeting customer housing needs and delivering a positive customer experience is at the forefront of this role. Primary Responsibilities Include
Administer ongoing leasing program efforts to achieve program objectives as defined by organizational goals. Maintain thorough knowledge of lease terms, specifications and all community policies. From a home-based call center, answer prospect/lead incoming calls promptly and professionally, identifying needs and providing accurate information. Engage and advance each prospect, following up until a tour is scheduled and a home is found within the Corvias portfolio. Convey the benefits of residing in the Corvias community and the services offered, with the goal of generating leases for the portfolio. Maintain in-depth knowledge of Corvias product, market-ready inventory, promotions/leasing incentives, residential market conditions, and competitor communities. Guide prospective residents through the leasing process via virtual communication. Process applications for residency, prepare lease agreements and other occupancy-related documents, and collect prorated rent payments, security deposits and application fees. Audit and review applicant waitlist daily. Manage home assignments per standard operating procedures, minimizing vacancy loss by aligning ready date and move date. Resolve prospective resident concerns and issues by listening, researching solutions, and taking appropriate actions. Contribute to team goals by adhering to SOPs, call and communication quality standards, meeting or exceeding performance metrics, and achieving occupancy goals while adhering to fair housing regulations and other laws. Build and maintain collaborative relationships with leasing and resident on-site teams and prospective residents. Champion the Corvias culture, mission, vision, and values, maintaining high standards of business professionalism. Leverage leasing software to streamline communications and facilitate conversion. Ensure data integrity, including timely notes, regular auditing of information, and CRM accuracy. Coordinate background and credit checks with external vendors to determine qualified residents. Follow leasing processes and track progress from initial contact through closing and countersigning residential lease agreements. Ensure smooth transition from lease signing to move-in inspection with the on-site Community Leasing Associate. Other duties as assigned. Role Specific Requirements Include
2+ years of prior work experience in sales, marketing, leasing, hospitality or customer service. Active listening skills to identify customer needs and drive toward closing residential lease agreements. Excellent oral and written communication skills with the ability to convey information clearly via phone, email, and text. Ability to take personal responsibility for the quality and timeliness of work with minimal supervision. Independent, self-motivated, productive, and able to thrive in a remote, collaborative environment. Detail- and process-oriented with the ability to adhere to program guidelines and standard operating procedures to maintain efficiency. Strong interpersonal skills with the ability to engage with prospective residents from diverse backgrounds. Adaptability to changing situations and customer needs. Proactive problem-solving with strong decision-making capability; willingness to seek guidance when needed. Ability to work remotely and manage multiple priorities in a fast-paced environment while maintaining attention to detail. Customer-focused with empathy for the customer experience. Computer proficiency, including word processing, spreadsheets, databases, and CRM tools for tracking interactions and leads. Customer-focused mindset with a commitment to delivering a positive customer experience. Teamwork and collaboration; able to work cross-functionally to achieve individual and organizational goals. Problem solving, decision making, resilience, creativity, innovation, and influence in a collaborative setting. Benefits
Exceptional Benefits for Exceptional Team Members The hourly rate for this position is estimated to be $20.00 to $24.00 an hour depending on experience, skills, qualifications, and work location. We offer a benefits package that is generous and flexible to support our team members and their growth. A choice between two benefit-rich medical, dental and vision plans 401(k) with immediate 100% vesting and up to a 4% contribution match Generous paid time off that increases throughout your career 12 paid holidays Paid time off to volunteer 100% paid life and AD&D insurance Company paid short-term and long-term disability coverage Military Leave Flexible Spending Accounts (Health and Dependent Care) Complimentary Employee Assistance Program Tution reimbursement to support growth and development Equal Employment Opportunity
Corvias Corporate Services, LLC does not discriminate in employment or applications for employment based on sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces, disability, or any other protected classification as outlined by Federal, State or local laws.
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At Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission. Remote work notice:
While the role is remote, the successful candidate must live within a reasonable driving distance to one of the 7 military bases where we have housing: Ft. Rucker, AL; Ft. Riley, KS; Ft. Polk, LA; Ft. Meade, MD; Aberdeen Proving Grounds (APG), MD; Ft. Bragg, NC; and Ft. Sill, OK. How You\'ll Contribute to the Team
The Leasing Consultant is a customer-focused sales position responsible for facilitating the leasing process, tracking progress from initial contact through lease generation. This remote role handles a high volume of inbound and outbound calls and requires strong customer engagement, excellent time management, in-depth product knowledge, active listening, and the tenacity to convert leads to residents. The ability to meet key performance indicators for occupancy while meeting customer housing needs and delivering a positive customer experience is at the forefront of this role. Primary Responsibilities Include
Administer ongoing leasing program efforts to achieve program objectives as defined by organizational goals. Maintain thorough knowledge of lease terms, specifications and all community policies. From a home-based call center, answer prospect/lead incoming calls promptly and professionally, identifying needs and providing accurate information. Engage and advance each prospect, following up until a tour is scheduled and a home is found within the Corvias portfolio. Convey the benefits of residing in the Corvias community and the services offered, with the goal of generating leases for the portfolio. Maintain in-depth knowledge of Corvias product, market-ready inventory, promotions/leasing incentives, residential market conditions, and competitor communities. Guide prospective residents through the leasing process via virtual communication. Process applications for residency, prepare lease agreements and other occupancy-related documents, and collect prorated rent payments, security deposits and application fees. Audit and review applicant waitlist daily. Manage home assignments per standard operating procedures, minimizing vacancy loss by aligning ready date and move date. Resolve prospective resident concerns and issues by listening, researching solutions, and taking appropriate actions. Contribute to team goals by adhering to SOPs, call and communication quality standards, meeting or exceeding performance metrics, and achieving occupancy goals while adhering to fair housing regulations and other laws. Build and maintain collaborative relationships with leasing and resident on-site teams and prospective residents. Champion the Corvias culture, mission, vision, and values, maintaining high standards of business professionalism. Leverage leasing software to streamline communications and facilitate conversion. Ensure data integrity, including timely notes, regular auditing of information, and CRM accuracy. Coordinate background and credit checks with external vendors to determine qualified residents. Follow leasing processes and track progress from initial contact through closing and countersigning residential lease agreements. Ensure smooth transition from lease signing to move-in inspection with the on-site Community Leasing Associate. Other duties as assigned. Role Specific Requirements Include
2+ years of prior work experience in sales, marketing, leasing, hospitality or customer service. Active listening skills to identify customer needs and drive toward closing residential lease agreements. Excellent oral and written communication skills with the ability to convey information clearly via phone, email, and text. Ability to take personal responsibility for the quality and timeliness of work with minimal supervision. Independent, self-motivated, productive, and able to thrive in a remote, collaborative environment. Detail- and process-oriented with the ability to adhere to program guidelines and standard operating procedures to maintain efficiency. Strong interpersonal skills with the ability to engage with prospective residents from diverse backgrounds. Adaptability to changing situations and customer needs. Proactive problem-solving with strong decision-making capability; willingness to seek guidance when needed. Ability to work remotely and manage multiple priorities in a fast-paced environment while maintaining attention to detail. Customer-focused with empathy for the customer experience. Computer proficiency, including word processing, spreadsheets, databases, and CRM tools for tracking interactions and leads. Customer-focused mindset with a commitment to delivering a positive customer experience. Teamwork and collaboration; able to work cross-functionally to achieve individual and organizational goals. Problem solving, decision making, resilience, creativity, innovation, and influence in a collaborative setting. Benefits
Exceptional Benefits for Exceptional Team Members The hourly rate for this position is estimated to be $20.00 to $24.00 an hour depending on experience, skills, qualifications, and work location. We offer a benefits package that is generous and flexible to support our team members and their growth. A choice between two benefit-rich medical, dental and vision plans 401(k) with immediate 100% vesting and up to a 4% contribution match Generous paid time off that increases throughout your career 12 paid holidays Paid time off to volunteer 100% paid life and AD&D insurance Company paid short-term and long-term disability coverage Military Leave Flexible Spending Accounts (Health and Dependent Care) Complimentary Employee Assistance Program Tution reimbursement to support growth and development Equal Employment Opportunity
Corvias Corporate Services, LLC does not discriminate in employment or applications for employment based on sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces, disability, or any other protected classification as outlined by Federal, State or local laws.
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