Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth, including our commitment to an inclusive workplace, attracting and developing exceptional talent, supporting teammates’ wellness, recognizing performance, and making an impact in the communities we serve. Bank of America is committed to an in-office culture with role-specific attendance requirements and appropriate flexibility.
Responsibilities
Engage clients in the lobby to educate and assist with conducting transactions through self-service resources (mobile banking, online banking, or ATM).
Accurately and efficiently process cash transactions for clients as needed.
Have in-depth conversations with clients to understand their financial and life priorities and connect them to solutions that meet their goals.
Execute the bank's risk culture and strive for operational excellence.
Build relationships with clients to meet financial needs.
Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations.
Grow business knowledge and network by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Required Qualifications
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the best interest of the client.
Collaborates effectively to get things done, building and nurturing strong relationships.
Passion, commitment and drive to deliver an experience that improves our clients' financial lives.
Confident in identifying solutions for new and existing clients based on their needs.
Effective, confident communication and ability to engage all clients.
Ability to learn and adapt to new information and technology platforms.
Confident in educating clients on self-service transactions (ATM, online banking, mobile banking).
Strong critical thinking and problem-solving skills to meet clients' needs.
Follows established processes and guidelines to do what is right for clients and the bank, adhering to laws and regulations.
Efficient time and capacity management.
Focus on results while acting in the best interest of the client.
Weekend and/or extended hours availability and ability to travel to any financial center location within a reasonable distance.
Spanish required.
Desired Qualifications
Experience in financial services and knowledge of the industry, products, and solutions.
One year of demonstrated successful sales experience with individual sales goals in a salary-plus-incentive environment.
Six months of cash handling experience.
Bachelor's Degree or business-relevant associate degree such as business management, business administration, or finance.
Skills
Adaptability
Business acumen
Customer and client focus
Oral communications
Problem solving
Account management
Client experience branding
Client management
Client solutions advisory
Relationship building
Business development
Pipeline management
Prospecting
Referral identification
Referral management
Shift 1st shift (United States of America)
Hours Per Week 40
#J-18808-Ljbffr
Responsibilities
Engage clients in the lobby to educate and assist with conducting transactions through self-service resources (mobile banking, online banking, or ATM).
Accurately and efficiently process cash transactions for clients as needed.
Have in-depth conversations with clients to understand their financial and life priorities and connect them to solutions that meet their goals.
Execute the bank's risk culture and strive for operational excellence.
Build relationships with clients to meet financial needs.
Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations.
Grow business knowledge and network by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Required Qualifications
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the best interest of the client.
Collaborates effectively to get things done, building and nurturing strong relationships.
Passion, commitment and drive to deliver an experience that improves our clients' financial lives.
Confident in identifying solutions for new and existing clients based on their needs.
Effective, confident communication and ability to engage all clients.
Ability to learn and adapt to new information and technology platforms.
Confident in educating clients on self-service transactions (ATM, online banking, mobile banking).
Strong critical thinking and problem-solving skills to meet clients' needs.
Follows established processes and guidelines to do what is right for clients and the bank, adhering to laws and regulations.
Efficient time and capacity management.
Focus on results while acting in the best interest of the client.
Weekend and/or extended hours availability and ability to travel to any financial center location within a reasonable distance.
Spanish required.
Desired Qualifications
Experience in financial services and knowledge of the industry, products, and solutions.
One year of demonstrated successful sales experience with individual sales goals in a salary-plus-incentive environment.
Six months of cash handling experience.
Bachelor's Degree or business-relevant associate degree such as business management, business administration, or finance.
Skills
Adaptability
Business acumen
Customer and client focus
Oral communications
Problem solving
Account management
Client experience branding
Client management
Client solutions advisory
Relationship building
Business development
Pipeline management
Prospecting
Referral identification
Referral management
Shift 1st shift (United States of America)
Hours Per Week 40
#J-18808-Ljbffr