Senior Customer Service Representative - Houston, TX
Overview
Our client is a leading energy company seeking an experienced Customer Service Representative II to join their Houston team. This is a 12-month contract position offering competitive compensation and the opportunity to work with a Fortune 500 organization known for excellence in customer service.
Location:
Houston, TX 77002 (On-site position) Pay Rate:
$21/hour Duration:
12 months Schedule:
40 hours/week, 8-hour shifts between 7am-6pm
Key Responsibilities
Provide exceptional customer service to valuable customers through various communication channels
Resolve customer issues using strong problem-solving skills and company resources
Handle customer inquiries with professionalism, courtesy, and efficiency
Maintain accurate customer records and documentation
Meet performance metrics and quality standards
Collaborate with team members to ensure seamless customer experience
Adapt to changing business needs and schedule requirements
Requirements
6-10 years of customer service experience
Excellent verbal and written communication skills
Strong problem-solving and conflict resolution abilities
Proven reliability and dependability
High integrity and positive attitude
Flexibility to adapt to changing schedules and business needs
Ability to work on-site in downtown Houston
Must complete mandatory 3-week training program (March 9th start date)
What We Offer
Competitive hourly rate of $21
Comprehensive 3-week paid training program
Opportunity to work with a leading energy company
Professional development and growth opportunities
Downtown Houston location with access to amenities
Stable 12-month contract with potential for extension
#J-18808-Ljbffr
Location:
Houston, TX 77002 (On-site position) Pay Rate:
$21/hour Duration:
12 months Schedule:
40 hours/week, 8-hour shifts between 7am-6pm
Key Responsibilities
Provide exceptional customer service to valuable customers through various communication channels
Resolve customer issues using strong problem-solving skills and company resources
Handle customer inquiries with professionalism, courtesy, and efficiency
Maintain accurate customer records and documentation
Meet performance metrics and quality standards
Collaborate with team members to ensure seamless customer experience
Adapt to changing business needs and schedule requirements
Requirements
6-10 years of customer service experience
Excellent verbal and written communication skills
Strong problem-solving and conflict resolution abilities
Proven reliability and dependability
High integrity and positive attitude
Flexibility to adapt to changing schedules and business needs
Ability to work on-site in downtown Houston
Must complete mandatory 3-week training program (March 9th start date)
What We Offer
Competitive hourly rate of $21
Comprehensive 3-week paid training program
Opportunity to work with a leading energy company
Professional development and growth opportunities
Downtown Houston location with access to amenities
Stable 12-month contract with potential for extension
#J-18808-Ljbffr