Account Assistant
Mastodon Moving | Moving, Storage, Packouts, Westborough, Massachusetts, us, 01581
Overview
Mastodon Moving specializes in a wide range of professional moving services, including residential, commercial and insurance moving, packing, storage, crating, and relocation. We cater to homeowners, renters, and businesses, ensuring stress-free and seamless moves. Our experienced teams are committed to providing exceptional service and take pride in their expertise in packing, labeling, transportation, and home protection.
Role Description This is a full-time, on-site role based in Westborough, MA for an Account Assistant. The Account Assistant will be responsible for assisting with various financial tasks, customer service, claims support and coordination. The role also includes providing clear communication and collaboration with team members to ensure accurate and efficient financial operations.
Company Description Mastodon Moving specializes in a wide range of professional moving services, including residential, commercial and insurance moving, packing, storage, crating, and relocation. We cater to homeowners, renters, and businesses, ensuring stress-free and seamless moves. Our experienced teams are committed to providing exceptional service and take pride in their expertise in packing, labeling, transportation, and home protection.
Role Description This is a full-time, on-site role based in Westborough, MA for an Account Assistant. The Account Assistant will be responsible for assisting with various financial tasks, customer service, claims support and coordination. The role also includes providing clear communication and collaboration with team members to ensure accurate and efficient financial operations.
Key Responsibilities
Accounts Receivable
Issue invoices, follow up on outstanding balances, and manage aging reports
Work with insurance companies & adjusters (Bill.com experience a plus)
Track status of claims and payments tied to projects
Customer Service
Serve as a primary point of contact for incoming calls, emails, and customer questions
Maintain professional, friendly, solution-oriented communication throughout the move lifecycle
Scheduling & Coordination
Assist in scheduling residential and commercial moves
Confirmation calls with clients
Update internal calendars and job status
Damage Claims Management
Handle incoming damage/claim submissions
Collect documentation, communicate with customers, and coordinate resolution
Work with insurance carriers or internal operations to determine coverage and next steps
Ideal Candidate
Previous experience in the
moving & storage industry
strongly preferred
AR / billing / collections experience (insurance-related AR is a plus)
Strong communication & customer service skills
Highly organized with a strong attention to detail
Comfortable managing multiple tasks at once
Tech-savvy (Google Workspace, CRM tools, Bill.com familiarity is helpful)
Able to work collaboratively with operations & field teams
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Role Description This is a full-time, on-site role based in Westborough, MA for an Account Assistant. The Account Assistant will be responsible for assisting with various financial tasks, customer service, claims support and coordination. The role also includes providing clear communication and collaboration with team members to ensure accurate and efficient financial operations.
Company Description Mastodon Moving specializes in a wide range of professional moving services, including residential, commercial and insurance moving, packing, storage, crating, and relocation. We cater to homeowners, renters, and businesses, ensuring stress-free and seamless moves. Our experienced teams are committed to providing exceptional service and take pride in their expertise in packing, labeling, transportation, and home protection.
Role Description This is a full-time, on-site role based in Westborough, MA for an Account Assistant. The Account Assistant will be responsible for assisting with various financial tasks, customer service, claims support and coordination. The role also includes providing clear communication and collaboration with team members to ensure accurate and efficient financial operations.
Key Responsibilities
Accounts Receivable
Issue invoices, follow up on outstanding balances, and manage aging reports
Work with insurance companies & adjusters (Bill.com experience a plus)
Track status of claims and payments tied to projects
Customer Service
Serve as a primary point of contact for incoming calls, emails, and customer questions
Maintain professional, friendly, solution-oriented communication throughout the move lifecycle
Scheduling & Coordination
Assist in scheduling residential and commercial moves
Confirmation calls with clients
Update internal calendars and job status
Damage Claims Management
Handle incoming damage/claim submissions
Collect documentation, communicate with customers, and coordinate resolution
Work with insurance carriers or internal operations to determine coverage and next steps
Ideal Candidate
Previous experience in the
moving & storage industry
strongly preferred
AR / billing / collections experience (insurance-related AR is a plus)
Strong communication & customer service skills
Highly organized with a strong attention to detail
Comfortable managing multiple tasks at once
Tech-savvy (Google Workspace, CRM tools, Bill.com familiarity is helpful)
Able to work collaboratively with operations & field teams
#J-18808-Ljbffr