Customer Service Representative - Automotive
American Guardian Warranty Services, Inc., Wichita, Kansas, United States, 67232
Overview
American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a Customer Service Representative - Automotive to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests. Responsibilities
Reviewing automotive contracts and evaluating maintenance claims Obtaining any needed documentation from the customer to assist with processing maintenance claims Assisting customers with general questions related to their contracts, and going over provisions on contracts Using the AGWS system to log notes and input documentation Training
On the job Requirements
Bilingual in English/Spanish preferred Technical certification or degree preferred Strong customer service and phone skills Previous automotive experience in service or automotive related customer service is a plus Must be able to type a minimum of 30 WPM Strong multitasking skills ASE certifications a plus Benefits
Medical, dental, vision, life insurance, and a health savings account 401(k) with up to 6% matching Professional development and training Promotion from within Paid vacation and sick days Eight paid holidays Referral bonuses Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
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American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a Customer Service Representative - Automotive to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests. Responsibilities
Reviewing automotive contracts and evaluating maintenance claims Obtaining any needed documentation from the customer to assist with processing maintenance claims Assisting customers with general questions related to their contracts, and going over provisions on contracts Using the AGWS system to log notes and input documentation Training
On the job Requirements
Bilingual in English/Spanish preferred Technical certification or degree preferred Strong customer service and phone skills Previous automotive experience in service or automotive related customer service is a plus Must be able to type a minimum of 30 WPM Strong multitasking skills ASE certifications a plus Benefits
Medical, dental, vision, life insurance, and a health savings account 401(k) with up to 6% matching Professional development and training Promotion from within Paid vacation and sick days Eight paid holidays Referral bonuses Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
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