Overview
The Brand and Development Team is responsible for creating a best-in-class internal and external experience for customers and employees. The Outreach and Experience Specialist supports and coordinates efforts across the brand and development teams, which include marketing, communications, outreach, employee experience, and inclusion. The Outreach and Experience Specialist will be a champion for Solari’s brand. Educating external audiences about Solari’s services and engaging employees internally to cultivate an inclusive and service-driven culture. Responsibilities
OUTREACH Assists with projects and efforts to support community education/outreach to improve overall organization culture, branding, and community integration. Develop and present Solari’s services to external organizations and groups to increase brand awareness and educate the community on available services. Represents Solari at events, including but not limited to community/health fairs, conferences, trainings, cultural events, and others, to achieve strategic goals. Acts as an information conduit between the community and Solari programs/services, connecting individuals to resources and alerting Solari departments of community feedback and needs. Supports community outreach by tabling events and corresponding with community partners. EMPLOYEE EXPERIENCE Serves as a liaison between staff and management to provide feedback loops on the employee experience. Helps plan and coordinate employee appreciation events. Develops materials to educate staff on upcoming events or new processes/practices. Develop and organize opportunities for employees to volunteer in their communities. Along with the Manager, develop an employee anniversary program. Other duties as assigned Knowledge, Skills, Abilities
Exceptional written and verbal communication skills. Some knowledge of digital marketing strategies, including email marketing, PPC, etc. Keen attention to detail. Ability to thrive working independently and cross-functionally, managing multiple viewpoints. Good understanding of MS Office (Word, PowerPoint, Excel). Experience with other marketing-related technologies such as HubSpot, Google Analytics, Google Ads, Zoom, WordPress, Interact Intranet, Adobe Creative Suite, LinkedIn, Facebook, and Twitter Ads, and/or similar technologies preferred but not necessary. Basic knowledge of graphic design preferred. Ability to act professionally and maintain appropriate boundaries with clients and staff. Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled. Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success. Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth. Education & Experience
0-2 years of experience in Administrative tasks, community outreach/relations, behavioral health, or related fields, Required Bachelor's Degree in Marketing, Community/public relations, or related field, Preferred Experience in marketing B2C services is a plus, preferably in mental health or a highly regulated industry. The candidate's applicable education and experience will determine where a candidate falls in the position range. Pay Range: $58,960 USD - $67,320 USD Working Conditions
While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. Who We Are & What We Offer
Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff. Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community. Friendly work environment Generous paid time off (PTO) Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date Competitive compensation Convenient office locations and Hybrid Schedule On-site fitness room free to all employees (Tempe Office) Basic Life Insurance Voluntary Life, Spouse, Child Insurance Critical Illness w/free dependents Critical Illness Spouse Short Term & Long Term Disability- Starts first of the month after 90 days of employment 401K & 401K Roth - Starts first of the month after 90 days of employment United Pet Care LifeLock for identity theft LYRA EAP Program- 25 free sessions for mental health per family member Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people cometogether to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.
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The Brand and Development Team is responsible for creating a best-in-class internal and external experience for customers and employees. The Outreach and Experience Specialist supports and coordinates efforts across the brand and development teams, which include marketing, communications, outreach, employee experience, and inclusion. The Outreach and Experience Specialist will be a champion for Solari’s brand. Educating external audiences about Solari’s services and engaging employees internally to cultivate an inclusive and service-driven culture. Responsibilities
OUTREACH Assists with projects and efforts to support community education/outreach to improve overall organization culture, branding, and community integration. Develop and present Solari’s services to external organizations and groups to increase brand awareness and educate the community on available services. Represents Solari at events, including but not limited to community/health fairs, conferences, trainings, cultural events, and others, to achieve strategic goals. Acts as an information conduit between the community and Solari programs/services, connecting individuals to resources and alerting Solari departments of community feedback and needs. Supports community outreach by tabling events and corresponding with community partners. EMPLOYEE EXPERIENCE Serves as a liaison between staff and management to provide feedback loops on the employee experience. Helps plan and coordinate employee appreciation events. Develops materials to educate staff on upcoming events or new processes/practices. Develop and organize opportunities for employees to volunteer in their communities. Along with the Manager, develop an employee anniversary program. Other duties as assigned Knowledge, Skills, Abilities
Exceptional written and verbal communication skills. Some knowledge of digital marketing strategies, including email marketing, PPC, etc. Keen attention to detail. Ability to thrive working independently and cross-functionally, managing multiple viewpoints. Good understanding of MS Office (Word, PowerPoint, Excel). Experience with other marketing-related technologies such as HubSpot, Google Analytics, Google Ads, Zoom, WordPress, Interact Intranet, Adobe Creative Suite, LinkedIn, Facebook, and Twitter Ads, and/or similar technologies preferred but not necessary. Basic knowledge of graphic design preferred. Ability to act professionally and maintain appropriate boundaries with clients and staff. Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled. Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success. Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth. Education & Experience
0-2 years of experience in Administrative tasks, community outreach/relations, behavioral health, or related fields, Required Bachelor's Degree in Marketing, Community/public relations, or related field, Preferred Experience in marketing B2C services is a plus, preferably in mental health or a highly regulated industry. The candidate's applicable education and experience will determine where a candidate falls in the position range. Pay Range: $58,960 USD - $67,320 USD Working Conditions
While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. Who We Are & What We Offer
Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff. Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community. Friendly work environment Generous paid time off (PTO) Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date Competitive compensation Convenient office locations and Hybrid Schedule On-site fitness room free to all employees (Tempe Office) Basic Life Insurance Voluntary Life, Spouse, Child Insurance Critical Illness w/free dependents Critical Illness Spouse Short Term & Long Term Disability- Starts first of the month after 90 days of employment 401K & 401K Roth - Starts first of the month after 90 days of employment United Pet Care LifeLock for identity theft LYRA EAP Program- 25 free sessions for mental health per family member Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people cometogether to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.
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