Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Responsibilities
Sales Floor: Uphold Coach's Service and Selling Models, create a positive first impression, build ongoing customer relationships through a personalized experience, and leave a positive, lasting impression.
Understand organizational objectives and make decisions aligned with Company priorities.
Takes ownership and is committed to delivering results while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
Create short- and long-term strategies to achieve personal metrics and performance goals.
Own personal survey results and create plans to improve areas of opportunity.
Represent Coach as a brand ambassador and demonstrate Coach's Selling and Service expectations at all times.
Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics.
Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
Create positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style.
Build credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition.
Provide in-depth product knowledge, including features, benefits, current offerings, and overall product value.
Communicate current pricing and promotional strategy to customers.
Discuss product features and build the sale by leveraging cross-selling; cross-sell and encourage add-ons that relate to the customer's shopping needs.
Read cues to tailor approach to customers’ needs; attend to unique and individual shopping needs of each customer.
Manage multiple customers simultaneously and follow up with customers consistently to influence/close the sale.
Flex selling techniques to contribute to store financial results and build lasting relationships with customers.
Leverage Coach's tools and technology to support relationship building and clienteling efforts.
Promote a team-selling environment and foster teamwork, trust, and collaboration with internal and external customers.
Remain solution oriented; adaptable to changing business and store needs; welcome feedback and adapt behaviors; maintain a calm and professional demeanor.
Operations
Ensure daily tasks are completed without negatively impacting service or Coach standards.
Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards in a timely manner.
Maintain a clean and tidy selling floor at all times.
Adhere to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
Replenish inventory on the sales floor as needed.
Store Inventory and Transactions
Support Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, and maintaining strong organizational standards in the stockroom and on the sales floor.
Support cash-wrap when needed to process purchases, returns, and exchanges.
Efficiently process customer transactions: Purchase, Return, Exchange, Found Order, etc.
Prepare store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations.
Competencies (Required)
Drive For Results: Exceed goals, consistently high performers, bottom-line oriented.
Customer Focus: Dedication to meeting internal and external customers' expectations; build trust and effective relationships.
Creativity: Generate new ideas; connect unrelated notions; add value in brainstorming settings.
Interpersonal Savvy: Relate well to diverse people; build rapport; maintain diplomacy and tact.
Learning on The Fly: Quick learner; open to change; analyze successes and failures for improvement.
Perseverance: Energy, drive, and determination to finish; resilient in face of setbacks.
Dealing with Ambiguity: Cope with change; act without complete information; handle risk and uncertainty.
Additional Requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie talkie, read price and product release sheets.
Physical:
Ability to work at a fast pace; communicate effectively; maneuver the sales floor, stock room; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments/transfers.
Schedule:
Flexible availability including nights, weekends, and holidays with high retail traffic and sales days.
Note:
This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and relate to the requirements of the position without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis prohibited by applicable law. Visit Coach at
www.coach.com .
Our Competencies for All Employees
Courage:
Provides direct, actionable feedback and addresses problems promptly.
Creativity:
Sees value in new and unique ideas.
Customer Focus:
Maintains relationships and meets customer expectations.
Dealing with Ambiguity:
Adapts to change and handles risk.
Drive for Results:
Exceeds goals and pushes for outcomes.
Interpersonal Savvy:
Builds constructive relationships with diplomacy.
Learning on the Fly:
Learns quickly and adapts to unfamiliar tasks.
Our Competencies for All People Managers
Strategic Agility:
Sees ahead and plans with a future orientation.
Developing Direct Reports and Others:
Provides growth opportunities and development plans.
Building Effective Teams:
Creates strong team morale and belonging.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not discriminate on protected characteristics. Visit Coach at www.coach.com.
#J-18808-Ljbffr
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Responsibilities
Sales Floor: Uphold Coach's Service and Selling Models, create a positive first impression, build ongoing customer relationships through a personalized experience, and leave a positive, lasting impression.
Understand organizational objectives and make decisions aligned with Company priorities.
Takes ownership and is committed to delivering results while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
Create short- and long-term strategies to achieve personal metrics and performance goals.
Own personal survey results and create plans to improve areas of opportunity.
Represent Coach as a brand ambassador and demonstrate Coach's Selling and Service expectations at all times.
Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics.
Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
Create positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style.
Build credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition.
Provide in-depth product knowledge, including features, benefits, current offerings, and overall product value.
Communicate current pricing and promotional strategy to customers.
Discuss product features and build the sale by leveraging cross-selling; cross-sell and encourage add-ons that relate to the customer's shopping needs.
Read cues to tailor approach to customers’ needs; attend to unique and individual shopping needs of each customer.
Manage multiple customers simultaneously and follow up with customers consistently to influence/close the sale.
Flex selling techniques to contribute to store financial results and build lasting relationships with customers.
Leverage Coach's tools and technology to support relationship building and clienteling efforts.
Promote a team-selling environment and foster teamwork, trust, and collaboration with internal and external customers.
Remain solution oriented; adaptable to changing business and store needs; welcome feedback and adapt behaviors; maintain a calm and professional demeanor.
Operations
Ensure daily tasks are completed without negatively impacting service or Coach standards.
Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards in a timely manner.
Maintain a clean and tidy selling floor at all times.
Adhere to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
Replenish inventory on the sales floor as needed.
Store Inventory and Transactions
Support Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, and maintaining strong organizational standards in the stockroom and on the sales floor.
Support cash-wrap when needed to process purchases, returns, and exchanges.
Efficiently process customer transactions: Purchase, Return, Exchange, Found Order, etc.
Prepare store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations.
Competencies (Required)
Drive For Results: Exceed goals, consistently high performers, bottom-line oriented.
Customer Focus: Dedication to meeting internal and external customers' expectations; build trust and effective relationships.
Creativity: Generate new ideas; connect unrelated notions; add value in brainstorming settings.
Interpersonal Savvy: Relate well to diverse people; build rapport; maintain diplomacy and tact.
Learning on The Fly: Quick learner; open to change; analyze successes and failures for improvement.
Perseverance: Energy, drive, and determination to finish; resilient in face of setbacks.
Dealing with Ambiguity: Cope with change; act without complete information; handle risk and uncertainty.
Additional Requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie talkie, read price and product release sheets.
Physical:
Ability to work at a fast pace; communicate effectively; maneuver the sales floor, stock room; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments/transfers.
Schedule:
Flexible availability including nights, weekends, and holidays with high retail traffic and sales days.
Note:
This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and relate to the requirements of the position without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis prohibited by applicable law. Visit Coach at
www.coach.com .
Our Competencies for All Employees
Courage:
Provides direct, actionable feedback and addresses problems promptly.
Creativity:
Sees value in new and unique ideas.
Customer Focus:
Maintains relationships and meets customer expectations.
Dealing with Ambiguity:
Adapts to change and handles risk.
Drive for Results:
Exceeds goals and pushes for outcomes.
Interpersonal Savvy:
Builds constructive relationships with diplomacy.
Learning on the Fly:
Learns quickly and adapts to unfamiliar tasks.
Our Competencies for All People Managers
Strategic Agility:
Sees ahead and plans with a future orientation.
Developing Direct Reports and Others:
Provides growth opportunities and development plans.
Building Effective Teams:
Creates strong team morale and belonging.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not discriminate on protected characteristics. Visit Coach at www.coach.com.
#J-18808-Ljbffr