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Account Manager

Pacron®, Cincinnati, Ohio, United States, 45208

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Pacron® is a leading manufacturer specializing in high-quality protective packaging solutions designed to keep products safe and secure. With a focus on excellence and innovation, Pacron® delivers a diverse range of options, including premium polyethylene bubble-made packaging and eco-friendly paper-based products like honeycomb rolls, dispensers, and mailers. Known for our dedication to customer satisfaction, we aim to reshape industry standards while prioritizing sustainability and product protection.

Role Description This is a full-time, Account Manager based in midwest. The Account Manager will oversee and nurture client relationships by identifying their needs, delivering tailored solutions, and driving customer satisfaction. Responsibilities include managing accounts, working closely with internal teams, analyzing client data to identify opportunities for growth, and assisting with customer service inquiries. Additional tasks involve creating proposals, managing client communications, and ensuring that all projects meet set deadlines and objectives.

Responsibilities

Oversee and nurture client relationships; identify client needs and deliver tailored solutions to drive customer satisfaction.

Manage accounts and coordinate with internal teams to meet client objectives.

Analyze client data to identify opportunities for growth and improvement.

Assist with customer service inquiries and maintain proactive communications with clients.

Create proposals and manage client communications; ensure projects meet deadlines and objectives.

Qualifications

Proven experience in account management, relationship management, and client retention

Strong communication, negotiation, and interpersonal skills

Ability to analyze client data and develop strategic solutions

Proficiency in CRM software and other tools for account management

Organizational skills and attention to detail to handle multiple projects

Capability to work collaboratively with internal teams to meet client objectives

Problem-solving skills and a proactive approach to addressing client needs

Experience in the packaging or manufacturing industry is a plus

Bachelor's degree in Business, Marketing, or a related field is preferred

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