Remote Call Center Representative
This is a remote position.
As a Call Center Representative, you will handle inbound calls, converting them into leads and subsequently into towing jobs.
Duties and Responsibilities:
Manage a high volume of incoming and outgoing calls efficiently.
Identify client needs and provide suitable solutions.
Answer inbound calls and convert them into valuable leads and towing jobs.
Working Conditions:
Work remotely.
Shift-based in a Call Center operating 24/7.
Pacific Time Zone.
Requirements:
Computer Specifications:
Minimum Intel Specs:
Processor: Core i7 8th generation (or above) / Core i5 10th generation (or above)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Minimum AMD Specs:
Processor: AMD Ryzen 5, 7, 9 (Minimum series 3600)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Macintosh Specs:
Processor: Core i7/i5/M1/M2
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Main Internet Speed Requirement:
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25mbps
Download: more than 40mbps
Power Backup:
A reliable power backup capable of sustaining a minimum of 8 hours (full shift).
Examples include: Generators, Solar Panels, Portable power inverters, etc. (UPS is not sufficient).
Internet Backup (Secondary internet):
Jitter: below 10ms
Latency: below 160ms
Upload: minimum of 25mbps
Download: minimum of 25mbps
Note: Power and Internet Backup are a must.