Overview
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and provide guidance. Use fashion and product knowledge to share relevant information for the best customer experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, collaborating with your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are the same. A typical day includes the following responsibilities: Provide excellent customer service by welcoming and guiding customers through the store, supporting them with direct customer service Engage with customers to provide an exceptional service experience Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products effectively Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, styles, brands, products, competitors, and relevant influencers; use knowledge to share information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all areas of the store Give and receive feedback to learn, develop and support each other Participate in onboarding, introductions, trainings and courses relevant to your role and development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting rooms and checkout areas according to best practice and processes Maintain a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment on the sales floor Follow best practices for in-store OMNI Services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
As a Sales Advisor, be passionate about fashion and what we create in-store Motivated by delivering a great customer experience Strong communication, creativity, curiosity, motivation, flexibility, decisiveness and action-orientation Enjoy working in a collaborative and dynamic environment Experience in sales within a dynamic, collaborative environment Experience in customer service in fashion, retail or related industries Why You’ll Love Working at H&M
We value diverse backgrounds and inclusion We are a values-driven organization guided by our values Access to Colleague Resource Groups for networking Inclusive company culture that encourages you to be yourself Opportunity to grow within a large global talent community Comprehensive benefits including health, wellness, retirement, paid leave and community days Employee discount across H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $12.25 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned at the company's discretion. H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com. Choosing an alternative method will not affect your chances of consideration. Benefits: We offer attractive benefits and development opportunities. All employees receive a staff discount card valid across H&M Group brands in stores and online. Brands include H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition, employees are included in the H&M Incentive Program (HIP. Details available on our site). Inclusion & Diversity: H&M is committed to inclusive, diverse, and equitable workplaces. Our recruitment process considers diverse dimensions.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and provide guidance. Use fashion and product knowledge to share relevant information for the best customer experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, collaborating with your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are the same. A typical day includes the following responsibilities: Provide excellent customer service by welcoming and guiding customers through the store, supporting them with direct customer service Engage with customers to provide an exceptional service experience Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products effectively Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, styles, brands, products, competitors, and relevant influencers; use knowledge to share information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all areas of the store Give and receive feedback to learn, develop and support each other Participate in onboarding, introductions, trainings and courses relevant to your role and development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting rooms and checkout areas according to best practice and processes Maintain a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment on the sales floor Follow best practices for in-store OMNI Services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
As a Sales Advisor, be passionate about fashion and what we create in-store Motivated by delivering a great customer experience Strong communication, creativity, curiosity, motivation, flexibility, decisiveness and action-orientation Enjoy working in a collaborative and dynamic environment Experience in sales within a dynamic, collaborative environment Experience in customer service in fashion, retail or related industries Why You’ll Love Working at H&M
We value diverse backgrounds and inclusion We are a values-driven organization guided by our values Access to Colleague Resource Groups for networking Inclusive company culture that encourages you to be yourself Opportunity to grow within a large global talent community Comprehensive benefits including health, wellness, retirement, paid leave and community days Employee discount across H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $12.25 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned at the company's discretion. H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com. Choosing an alternative method will not affect your chances of consideration. Benefits: We offer attractive benefits and development opportunities. All employees receive a staff discount card valid across H&M Group brands in stores and online. Brands include H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition, employees are included in the H&M Incentive Program (HIP. Details available on our site). Inclusion & Diversity: H&M is committed to inclusive, diverse, and equitable workplaces. Our recruitment process considers diverse dimensions.
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