Sales and Service Technician
Bridgestone Retail Operations, LLC, Stratford, Connecticut, United States, 06497
Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We offer competitive pay, formal training, performance incentives, paid vacation and holidays, healthcare packages, and a 401k plan. We believe in diverse perspectives and a supportive environment. Position Summary
The retail Sales and Service Technician (SST) is a hybrid role for stores and a pipeline for future career growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending products/services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals will learn all aspects of store operations and flex between customer interactions and basic vehicle service tasks. Pay Range: $19.20 - $28.68 Responsibilities
Customer service, sales, customer issue resolution – 75% Basic vehicle service tasks, oil, tires, fluids – 25% Store operations, opening/closing, inventory, displays – as needed Growth and career development: May assist Manager or act as Manager-On-Duty in certain circumstances or to support development; learn all aspects of store operations and flex between front/back shop tasks Minimum Qualifications
High School Diploma or equivalent Valid automobile driver's license Customer service and career growth mindset Ability to learn and perform basic vehicle service tasks Ability to learn and operate store systems Preferred Qualifications
2 year degree or non-traditional education through training program completion, certification, or evidence of growth mindset Previous consumer retail sales experience Previous automotive experience a plus Previous management/supervisory experience a plus Benefits / What We Offer
Medical, Dental and Vision – Starting day 1 Paid vacation and holidays On-the-job training and company-funded ASE certifications Flexible work schedule 401(k) match On demand pay program available Our Values
Professional Development: resources to level up Community involvement: give back to local communities Integrity & Teamwork: do things right, together Employment Terms
At Bridgestone, you are free to be who you are. This includes fostering diversity and inclusion and encouraging you to bring your whole self to work. What We Offer (Continued)
We offer opportunities to co-create, grow through training and mentorship, corporate social responsibility activities, a dynamic work environment, and emphasis on work/life balance and long-term well-being. Note: Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by law. Employment Eligibility: If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or sponsorship may disqualify you from employment.
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Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We offer competitive pay, formal training, performance incentives, paid vacation and holidays, healthcare packages, and a 401k plan. We believe in diverse perspectives and a supportive environment. Position Summary
The retail Sales and Service Technician (SST) is a hybrid role for stores and a pipeline for future career growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending products/services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals will learn all aspects of store operations and flex between customer interactions and basic vehicle service tasks. Pay Range: $19.20 - $28.68 Responsibilities
Customer service, sales, customer issue resolution – 75% Basic vehicle service tasks, oil, tires, fluids – 25% Store operations, opening/closing, inventory, displays – as needed Growth and career development: May assist Manager or act as Manager-On-Duty in certain circumstances or to support development; learn all aspects of store operations and flex between front/back shop tasks Minimum Qualifications
High School Diploma or equivalent Valid automobile driver's license Customer service and career growth mindset Ability to learn and perform basic vehicle service tasks Ability to learn and operate store systems Preferred Qualifications
2 year degree or non-traditional education through training program completion, certification, or evidence of growth mindset Previous consumer retail sales experience Previous automotive experience a plus Previous management/supervisory experience a plus Benefits / What We Offer
Medical, Dental and Vision – Starting day 1 Paid vacation and holidays On-the-job training and company-funded ASE certifications Flexible work schedule 401(k) match On demand pay program available Our Values
Professional Development: resources to level up Community involvement: give back to local communities Integrity & Teamwork: do things right, together Employment Terms
At Bridgestone, you are free to be who you are. This includes fostering diversity and inclusion and encouraging you to bring your whole self to work. What We Offer (Continued)
We offer opportunities to co-create, grow through training and mentorship, corporate social responsibility activities, a dynamic work environment, and emphasis on work/life balance and long-term well-being. Note: Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by law. Employment Eligibility: If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or sponsorship may disqualify you from employment.
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