Remote Call Center Representative

Remote Call Center Representative This is a remote position where you will play a key role in assisting customers by answering incoming calls and converting inquiries into leads and towing jobs. Key Responsibilities: Handle a high volume of inbound and outbound calls with professionalism. Assess client needs and provide effective solutions. Convert incoming calls into valuable leads, which may result in towing job opportunities. Working Conditions: Remote position with flexible work options. Shift-based operations in a 24/7 call center environment. Work hours based on Pacific Time Zone. Requirements: Computer Specifications: Minimum Intel Specs:

Processor: Core i7 (8th generation and above) or Core i5 (10th generation and above) RAM: 12 GB minimum Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory

Minimum AMD Specs:

Processor: AMD Ryzen 5, 7, 9 (Minimum series 3600) RAM: 12 GB minimum Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory

Macintosh Specs:

Processor: Core i7/i5/M1/M2 RAM: 12 GB minimum Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory

Main Internet Speed Requirement: Jitter: below 10ms Latency: below 160ms Upload: more than 25mbps Download: more than 40mbps Backup Requirements: A reliable power backup capable of sustaining a minimum of 8 hours (full shift), such as generators, solar panels, or portable power inverters (UPS alone is insufficient). Secondary internet connection must also meet:

Jitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbps

Note:

Adequate power and internet backup solutions are required for this position.