Customer Support Representative
Trispoke Managed Services Pvt Ltd, Toledo, Ohio, United States, 43614
Title: Customer Support Representative
Location : Toledo, Ohio - 43659 (Hybrid)
Shift : 8am to 6pm (Tuesday, Wednesday and Thursdays will be in office and Monday and Friday are remote)
Duration : 6 months contract
Citizenship Requirement: US Citizens or Perm Residents
Job I : $18.00/hr on W2! Job II : Bilingual (English and Spanish) - $20.00/hr on W2! (Required to attend ~ 4-week instructor led training Monday through Friday in the office)
JOB RESPONSIBILITIES • Provide quality service to internal and external customers. • Handle incoming customer calls, emails and web inquiries regarding Client's products and warranties • Ensure a timely and professional response • Enter all relevant information regarding inquiries into Client's system • Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information • Advise customers on newly available products and programs to promote the OC brand and drive overall sales • Follow up with customers as requested
Metrics: • Call quality score • Customer feedback • Information accuracy • Adherence to schedule • Attendance
MINIMUM QUALIFICATIONS: • High School diploma or equivalent (Associates or Bachelor's Degree preferred) • At least one year work experience in a customer facing environment
EXPERIENCE: • Building materials experience desirable • 1-3 years prior customer service experience • Prior experience working in a team environment • Demonstrated ability to work independently • Able to work in multiple internet-based systems **Position will answer emails, chats and calls from 1-800- GET PINK (Roofing, and General Services)
KNOWLEDGE, SKILLS & ABILITIES: • Strong oral and written communication skills • Proficient typing skills • General business acumen • Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel • Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments • Strong team building, customer service, planning and organizing skills • High attention to detail with the ability to handle multiple priorities • Ability to excel in a fast paced and ever-changing work environment • Ensures personal accountability • Quickly learns and adapts to change • Inquisitive and curious
For More Jobs :
https://www.linkedin.com/company/trispoke-managed-services-pvt-ltd/ https://www.trispokeservices.com/
#jobsearch #jobopening #careers #jobhunt #employment #jobposting #HR #work #staffing #jobopenings #jobseekers #jobfair #jobalert #jobhunter #jobapplication#explorepage #nowhiring #hiring
Job I : $18.00/hr on W2! Job II : Bilingual (English and Spanish) - $20.00/hr on W2! (Required to attend ~ 4-week instructor led training Monday through Friday in the office)
JOB RESPONSIBILITIES • Provide quality service to internal and external customers. • Handle incoming customer calls, emails and web inquiries regarding Client's products and warranties • Ensure a timely and professional response • Enter all relevant information regarding inquiries into Client's system • Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information • Advise customers on newly available products and programs to promote the OC brand and drive overall sales • Follow up with customers as requested
Metrics: • Call quality score • Customer feedback • Information accuracy • Adherence to schedule • Attendance
MINIMUM QUALIFICATIONS: • High School diploma or equivalent (Associates or Bachelor's Degree preferred) • At least one year work experience in a customer facing environment
EXPERIENCE: • Building materials experience desirable • 1-3 years prior customer service experience • Prior experience working in a team environment • Demonstrated ability to work independently • Able to work in multiple internet-based systems **Position will answer emails, chats and calls from 1-800- GET PINK (Roofing, and General Services)
KNOWLEDGE, SKILLS & ABILITIES: • Strong oral and written communication skills • Proficient typing skills • General business acumen • Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel • Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments • Strong team building, customer service, planning and organizing skills • High attention to detail with the ability to handle multiple priorities • Ability to excel in a fast paced and ever-changing work environment • Ensures personal accountability • Quickly learns and adapts to change • Inquisitive and curious
For More Jobs :
https://www.linkedin.com/company/trispoke-managed-services-pvt-ltd/ https://www.trispokeservices.com/
#jobsearch #jobopening #careers #jobhunt #employment #jobposting #HR #work #staffing #jobopenings #jobseekers #jobfair #jobalert #jobhunter #jobapplication#explorepage #nowhiring #hiring