Remote Call Center Representative

Remote Call Center Representative This position allows you to work from home. The Call Center Representative will handle incoming calls, converting inquiries into leads and subsequently turning them into towing jobs. Duties and Responsibilities: Manage a high volume of incoming and outgoing calls effectively. Understand client needs and provide appropriate solutions. Convert inbound calls into leads and coordinate towing jobs. Working Conditions: Remote position. Shift-based work in a 24/7 call center. Operating in the Pacific Time Zone. Requirements: Computer Specifications:

Minimum Intel Specs:

Processor: Core i7 8th generation or above Core i5 10th generation or above RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory

Minimum AMD Specs:

Processor: AMD Ryzen 5, 7, or 9 (Minimum series 3600) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory

Macintosh Specs:

Processor: Core i7, i5, M1, or M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory

Main Internet Speed Requirement:

Jitter: below 10ms Latency: below 160ms Upload: more than 25mbps Download: more than 40mbps

Power Backup:

A reliable power backup that can sustain a minimum of 8 hours (full shift) is required. Examples include: Generators, Solar Panels, Portable power inverters, etc. (UPS is not sufficient).

Internet Backup (Secondary internet):

Jitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbps

Please note: Having both Power and Internet Backup is essential for this role.