Join our dedicated team as a Travel Reservations Specialist, where you will play a vital role in ensuring our clients enjoy every moment of their journey. From planning their trips to welcoming them back home, your aim is to deliver a seamless and stress-free travel experience. At Exciting Travel Now Travel Agency USA, based in Illinois, we pride ourselves on our commitment to high-quality, personalized service for travelers across the country.
Key Responsibilities:
Respond promptly to client inquiries through various channels (email, phone, messaging) with professionalism.
Assist clients with booking modifications, cancellations, and special travel requests effectively.
Provide accurate and current information about destinations, travel documentation, and agency processes.
Follow up with clients to confirm their travel plans and collect feedback after their trips.
Address client concerns with empathy and efficiency, ensuring complete satisfaction.
Enjoy the flexibility of remote work, allowing you to work from anywhere with hours tailored to your lifestyle.
Benefit from exclusive travel perks and industry-only discounts.
Engage in professional growth with ongoing training and support from a committed team.
Become part of a passionate community focused on helping clients create unforgettable travel memories.
What We're Looking For:
Outstanding communication skills, both written and verbal.
Experience in customer service, ideally in travel, tourism, or hospitality sectors.
Strong attention to detail, organizational abilities, and a proactive approach.
Tech-savvy and quick to adapt to new systems and booking tools.
A genuine passion for travel and a desire to help others make memorable experiences.